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Reinforcements arriving!


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Murphy1up #1 Posted 17 April 2013 - 07:26 AM

    Lieutenant General

  • Military Reserve
  • 11249 battles
  • 7,282
  • [-QQ-] -QQ-
  • Member since:
    05-10-2012
Hello Commanders!

As some of you may have noticed, there is a few new faces in the forums. For the English speaking section "Crew_Member" has already started posting in our Tech Support forums and will also be posting also in our Newcomer's Forum. Crew_Member is an account that is used by a specialist team from Customer Support who will be helping answer technical issues and common gameplay related issues. It's not just one person but multiple people from support dropping in and out throughout the days of the week. The team will not be able to provide 100% cover all of the time and they won't be as active as the Community team, however we will be working with them to help answer as many posts as possible. Over time this coverage may increase. Their replies especially on the tech support forums can then be used for future reference if players experience similar issues.
At the same time the Community Team will be having more exposure to support tickets. We're not going to be fully answering tickets but we will have more access to additional tools and systems to help us quickly resolve issues and give players the best possible advice and support.

Regards,

EU Community and Support teams.

Cobra6 #2 Posted 17 April 2013 - 07:37 AM

    Field Marshal

  • Beta Tester
  • 16314 battles
  • 15,288
  • [RGT] RGT
  • Member since:
    09-17-2010
Good to see some more communication and problem solving being made/done. We can never have enough of that :)

On a sidenote, can we have a stickied thread in either the newcomers or gameplay forum which clearly (in a simple manner) states which mods are and which mods aren't allowed? There is a lot of discussion going about on that subject and some official clarity would be nice.

Cobra 6

Edited by Cobra6, 17 April 2013 - 07:39 AM.


dartmaul15 #3 Posted 17 April 2013 - 07:42 AM

    Second Lieutenant

  • Player
  • 7571 battles
  • 1,180
  • Member since:
    02-17-2012
THAT is a god idea! It's good to see that we gets more people providing suport. can't get enough of those you know

BravelyRanAway #4 Posted 17 April 2013 - 08:52 AM

    General

  • Beta Tester
  • 22291 battles
  • 8,549
  • [H_I_T] H_I_T
  • Member since:
    12-29-2010
+1 from me. It'll be good for newcomers to get advice without the sarcasm. :smile:

MostShamefurrDispray #5 Posted 18 April 2013 - 04:20 PM

    Corporal

  • Player
  • 3521 battles
  • 110
  • Member since:
    02-26-2012
This should work really well, who ever thought of this deserves a reward.  :smile:




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