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support Wargaming ticket premium tank restore customer service

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scooterus #1 Posted 11 May 2013 - 03:59 PM

    Sergeant

  • Clan Diplomat
  • 27849 battles
  • 214
  • [FOCA] FOCA
  • Member since:
    08-14-2010
WG support feedback after I wanted to restore back a premium tank; everyone getting their Tettrarch back know what I'm talking about :smile:
(Obviously, they told me to go away. After all.. they did restore another premium tank to me... ONE YEAR AGO; back in the days where there wasn't any rule about a maximum number of premium vehicles restore, nor did anyone thought it will ever exist)

"How likely are you to recommend Wargaming products to a friend of yours?:
1 - Not at all likely

What is the main reason for your answer to the first question?:
I got no help from support... + Sergey Burkatovskiy is a d***

Was your problem resolved after contacting our Customer Service Team?:
No

How well did the Customer Service agent meet your expectations?:
Did not meet expectations at all

Do you have any additional comments or suggestions for us?:
Yes, I have a suggestion:
Stop telling your support people to answer and behave like overgrown computers that give out standard automated repplys to real people's qustions and problems

... and a comment:
War Thunder, here I come.
It's not like what I asked here in my last ticket wasn't doable or didn't make sense. It was only a matter of no one giving a damn about it and not wanting to do anything about it.
I did liked this game, I did played this game, I was planing on playing the rest of them too. But now, I will make it a personal goal to not spend even a cent more on them.
My newly formed impresion is this: they can all crash and burn. See if I care any longer :\
so long"

thx for reading
Not bragging, nor whinig. Just saying.

Edited by scooterus, 11 May 2013 - 04:05 PM.


10rzeszek #2 Posted 11 May 2013 - 04:00 PM

    Lance-corporal

  • Player
  • 594 battles
  • 92
  • Member since:
    03-16-2013
rules r rules :(
but its still better than steam support cus there u wait 3 days for a response!!! 3 DAYS! FUUUUUUUUUUUUU!

LeGrandes #3 Posted 11 May 2013 - 04:03 PM

    Lance-corporal

  • Player
  • 19140 battles
  • 78
  • [WIG_1] WIG_1
  • Member since:
    04-14-2011
I had only 2 times problems with my account and I have to say that I get good and fast support.

I dont ask for a restore of a premium tank but it has also to do with money, that has ben transfered to a wrong account (NA Server).

So from my point of view there is no reason to be dissatisfied.

misterslate #4 Posted 11 May 2013 - 04:29 PM

    Lieutenant

  • Player
  • 10891 battles
  • 1,502
  • Member since:
    02-01-2012
Are you pissed because they wouldn't do exactly what you wanted, even though you've already had one premium returned and I suspect you sold it on purpose in the first place?




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