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Issues with EU 1 and the Log in server


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Murphy1up #1 Posted 09 August 2013 - 09:25 PM

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Good evening everyone.

We'd like to apologize for any log in issues players are having atm. We're working to get EU up and running asap.

Naturally with the server being down the log in servers are taking a hit with everyone trying to log back in. This then also has a knock on effect on the forums as everyone then comes here looking to find out what's going on. Rest assured there is shenanigans and it is not a "scheduled maintenance".

I can give you all a big technical explanation or I can put it like this:

The software in charge of EU1 is currently not talking to us, we're checking the manual but well it's a unique model......

Posted Image


After I left the server room it said "Just what do you think you're doing Ectar?"   :ohmy:




We should have EU 1 back up asap and once again apologize for the issues, we know how popular playing on a Friday night is and we want you all back in the game as quick as we can.

Regards

demonsmaycry #2 Posted 09 August 2013 - 09:30 PM

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thnx good work

Tewoest #3 Posted 09 August 2013 - 09:30 PM

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i seriously lolled at that :D

7thPsycho #4 Posted 09 August 2013 - 09:30 PM

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will there be a refund for my 300k credits which i cant get anymore but others already did?

FailAccount #5 Posted 09 August 2013 - 09:33 PM

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WG are losing money whilst the server is down so feel assured they are working on it.

50th_Division #6 Posted 09 August 2013 - 09:34 PM

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Your server stinks and you should all hold your heads in shame, lost around 300K in credits. Sorry but I have had enough of this crap.

Ew_ #7 Posted 09 August 2013 - 09:35 PM

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Ectar really is the best thing that happend to WG EU

plastdunk #8 Posted 09 August 2013 - 09:35 PM

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this is not OK, you guys seriously need to manage your operations in a better way.

Prime Time for CW, (which is still in beta so that old excuse will be seen again) and servers still not stable after soon 3 hours.

happy 15:th!

Orthodox1389 #9 Posted 09 August 2013 - 09:35 PM

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It's good that you work on the problem.. I hope that you'll manage to fix it soon.
Thank you for your effort.

TheMightyMilo #10 Posted 09 August 2013 - 09:36 PM

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I just lost 1,000,000,000 credits refundz them orz iz not playz your game  :trollface:

piromanac #11 Posted 09 August 2013 - 09:37 PM

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Compensation?

Murphy1up #12 Posted 09 August 2013 - 09:39 PM

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View Post50th_Division, on 09 August 2013 - 09:34 PM, said:

Your server stinks and you should all hold your heads in shame, lost around 300K in credits. Sorry but I have had enough of this crap.

I'm sorry you didn't reach your 30 kills today. I didn't either. Thankfully the mission is available every single day of this month.

View Postplastdunk, on 09 August 2013 - 09:35 PM, said:

this is not OK, you guys seriously need to manage your operations in a better way.

Prime Time for CW, (which is still in beta so that old excuse will be seen again) and servers still not stable after soon 3 hours.

happy 15:th!

We agree this is unacceptable for Clan Wars and we're especially sorry for you guys who had matches this evening.

Daytona12 #13 Posted 09 August 2013 - 09:40 PM

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Bought a new tank and got disconnected. After the reconnect the tank was gone and I had to buy it and all the gear again. I Hope this double buy dit not cost me doubleXP and money.and I still have this tank in my garage.after I reconnect again.

Tod_durch_BINGO_BONGO #14 Posted 09 August 2013 - 09:40 PM

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can you please explain, what will happen to CW landing zone participants, who ( my clan too ) just got Defeated (system failure) . Or WG isn't really interested in such things..?

alias110 #15 Posted 09 August 2013 - 09:41 PM

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im cca 11K zk and haves premium acount one day :(

50th_Division #16 Posted 09 August 2013 - 09:41 PM

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View PostEctar, on 09 August 2013 - 09:39 PM, said:

I'm sorry you didn't reach your 30 kills today. I didn't either. Thankfully the mission is available every single day of this month.



We agree this is unacceptable for Clan Wars and we're especially sorry for you guys who had matches this evening.

And? They take the money so should accept the blame, stop sticking up for them.

skater_7 #17 Posted 09 August 2013 - 09:42 PM

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many people try toconnect and play...it is a friday night and it is a free time to stay at home after work and not to listen our girls...so guys try to fix it fast! :-)

triple25mm #18 Posted 09 August 2013 - 09:42 PM

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Thankyou Ectar for keeping us informed. I bought the KV-1 heavy tank twice before I found out whats going on. Hopefully third time lucky!

Edited by triple25mm, 09 August 2013 - 09:43 PM.


Bunch_Of_OldGuys #19 Posted 09 August 2013 - 09:42 PM

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So, you have been hacked?

AirWolf230 #20 Posted 09 August 2013 - 09:43 PM

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Tnx for the answer anyway i hope you get it running fast




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