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"Hero of the Day" mission fix - 10/10/2013


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Murphy1up #1 Posted 10 October 2013 - 04:49 PM

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*
POPULAR

Dear players,
As most of you will know, at the start of the month we had some issues with our “Hero of the Day” mission. Rather than tracking 50,000 damage each day, the mission mistakenly was tracking 50,000 exp each day as a requirement/goal.
After this issue was first reported/noticed we immediately tried to correct the problem however this required a reset of the mission and wasn't resolved as quickly as we wanted. We are aware that a lot of players completed the initial requirements for damage based on our advice that the in-game tracker was wrong, and as a result of following our advice/information, those players were not awarded for the mission as they should have been.
We would like to apologize to all players who were affected by this issue, however we have some good news. It has taken us some time to receive all the necessary data, and now Wargaming Europe is happy to announce the following:
Every player who completed the intended requirement of 50k damage when the tracker was tracking 50k exp will now get their mission reward as was initially intended.
We should be able to provide the mission reward (250,000) to all players affected by the end of the week.
Once again we want to apologize for the trouble and thanks for your understanding.
Regards
EU Community Team.

LordofDiscord #2 Posted 10 October 2013 - 05:39 PM

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Fairplay Ectar that's a nice one from you guys
Problems/mistakes happen but at least if you deal with them like this You'll find most of player base pretty forgiving of those slip ups

Ulfhedinn_ #3 Posted 10 October 2013 - 05:41 PM

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Fixed - just received an extra 250k credits. Mistakes happen, it's an imperfect world. But this post correction demonstrates a commitment to quality that proves WG can be (and the mods who I assume chased this for us are) proper professionals.

Thank you.

Schepel #4 Posted 10 October 2013 - 05:42 PM

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Nice job. :-)

Homer_J #5 Posted 10 October 2013 - 05:42 PM

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Excellent news. :great:

And I didn't even play on those days.

A_Hardy_Buck #6 Posted 10 October 2013 - 05:49 PM

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I got the 50k exp and got the 250K credits will i now get the 250K credits for the 50K damage I did that day ?  :tongue:
.
It'd be nice because I need 300k to buy the T54  :smile:

Edited by A_Hardy_Buck, 10 October 2013 - 05:50 PM.


HadurHun #7 Posted 10 October 2013 - 05:50 PM

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Financial transaction.
Date: 10/10/2013 7:43:38 PM
Credits added: 250,000


wow, thx did not anticipated such move!

Ulfhedinn_ #8 Posted 10 October 2013 - 05:58 PM

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Yep Hardy - I got 250k for the XP on the day now 250k for the damage too  :smile:

Dodo_SVK #9 Posted 10 October 2013 - 06:05 PM

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Thank you ;)
Finanční transakce.
Datum: 10. 10. 2013 18:53:53
Kredity přidány:  250 000

SebioC #10 Posted 10 October 2013 - 06:08 PM

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Financial transaction.
Date: 10-10-2013 16:58:25
Credits added: 250.000



Tnx WG team...

zerosumgame #11 Posted 10 October 2013 - 06:35 PM

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Thanks! Nice present for my name day :great:

Warvold #12 Posted 10 October 2013 - 06:39 PM

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I honestly think everyone should get the reward. Not only these people who completed it were working on it. Many people been trying to get that much xp and they were not that far away then BOOM changed. It's not fair to people who were really close to get that done. Also maybe if that wasn't mistaken these people could get 50k damage already in that time they just tried to get xp so it would be rewarded already. People who got that done with a mistake shouldnt be treatened any better, everyone should get the reward to be fair. It wouldnt harm anyone this way and rewarding only these who had it fully done is really a pain for people who were close, trust me. That mistake touched many people who tried and didn't get anything because of the mistake.

Plygyf_DK #13 Posted 10 October 2013 - 06:42 PM

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+1 WG thanks  :playing:

Thrael7 #14 Posted 10 October 2013 - 07:09 PM

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Reward received! thx

bishop_basher #15 Posted 10 October 2013 - 08:12 PM

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I have to say Ectar's response was very well written and handled.  Fair play. +1

zorial7 #16 Posted 10 October 2013 - 08:49 PM

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View PostWarvold, on 10 October 2013 - 06:39 PM, said:

I honestly think everyone should get the reward. Not only these people who completed it were working on it. Many people been trying to get that much xp and they were not that far away then BOOM changed. It's not fair to people who were really close to get that done. Also maybe if that wasn't mistaken these people could get 50k damage already in that time they just tried to get xp so it would be rewarded already. People who got that done with a mistake shouldnt be treatened any better, everyone should get the reward to be fair. It wouldnt harm anyone this way and rewarding only these who had it fully done is really a pain for people who were close, trust me. That mistake touched many people who tried and didn't get anything because of the mistake.
I support. now they are more equal than others. Wargaming should compensate their mistake to all players. That would be the most fair.

Edited by zorial7, 10 October 2013 - 08:50 PM.


HadurHun #17 Posted 11 October 2013 - 10:46 AM

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View PostWarvold, on 10 October 2013 - 06:39 PM, said:

"I honestly think everyone should get the reward."


i actually wasted 6 hours for those 250k and you want someone who played 30 min to get them?
that doesn't seem fair! what about those who didn't play at all? they should get free credits too?
let's not exaggerate!

A_Hardy_Buck #18 Posted 11 October 2013 - 06:24 PM

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I didn't get the 250k credits , is that because I got the 250 K for the exp ?
Guys in the tread above said they got it for both




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