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Associated Phone Number


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bbm674 #1 Posted 11 April 2014 - 03:25 PM

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  • Beta Tester
  • 36159 battles
  • 16
  • Member since:
    09-13-2010

i need advice 

i'd like to change password but i cant because i lost my phone with number and i cant restore what to do ?

 



Andreas1999 #2 Posted 11 April 2014 - 03:26 PM

    Warrant Officer

  • Player
  • 7624 battles
  • 743
  • [O-L-E] O-L-E
  • Member since:
    06-11-2011

Send a ticket to the Support giving as many info as possible.

 

https://eu.wargaming...e/Default/Index



bbm674 #3 Posted 11 April 2014 - 03:27 PM

    Private

  • Beta Tester
  • 36159 battles
  • 16
  • Member since:
    09-13-2010
thank you 

Andreas1999 #4 Posted 11 April 2014 - 03:29 PM

    Warrant Officer

  • Player
  • 7624 battles
  • 743
  • [O-L-E] O-L-E
  • Member since:
    06-11-2011
:trollface:

bbm674 #5 Posted 11 April 2014 - 03:31 PM

    Private

  • Beta Tester
  • 36159 battles
  • 16
  • Member since:
    09-13-2010
2 days ago i have send email but no response

Andreas1999 #6 Posted 11 April 2014 - 06:48 PM

    Warrant Officer

  • Player
  • 7624 battles
  • 743
  • [O-L-E] O-L-E
  • Member since:
    06-11-2011

View Postbbm674, on 11 April 2014 - 04:31 PM, said:

2 days ago i have send email but no response

 

Make sure you did send your ticket using this link: https://eu.wargaming...e/Default/Index and clicking on "my tickets".

If you did well then just wait, or you can try sending your ticket during weekends: you'll have an answer faster as the Support gets less tickets at that time.

 

 

 



Mariusalin #7 Posted 03 June 2014 - 05:11 PM

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  • Player
  • 22300 battles
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  • Member since:
    01-29-2012
Hello,I have a big problem,My sim card went off,and the number of it was registered to world of tanks,now I can t change phone number or password,I have no transactions(the only i had was when i bought with SMS gold,but that ones had lost forever) which admins wants me to take screenshots and show them in ticket....its truly a big problem....I didn t have the phone registered to bank,it was freely(if you know what i mean)....Please if you can help me....Thanks

Mariusalin #8 Posted 03 June 2014 - 05:13 PM

    Private

  • Player
  • 22300 battles
  • 7
  • Member since:
    01-29-2012
Are there any chance to see that transactions with SMS?the SIM card went off forever....I have not transactions to show ....big problem :( ,is there any chance to get the code to remove phonenumber  on email?

Edited by Mariusalin, 03 June 2014 - 07:00 PM.


_Antipathy #9 Posted 03 June 2014 - 08:23 PM

    Lieutenant General

  • Player
  • 651 battles
  • 6,921
  • Member since:
    10-29-2013

Send a ticket to the Support, proving it's your account with a screenshoot of the garage, or giving your mail and password, etc. Explain them what happened, they'll solve the problem ;)

 

It takes about a week to get an aswer, as they're quite busy these times.

 

https://eu.wargaming.net/support/core/Default/Index



Mariusalin #10 Posted 06 June 2014 - 12:51 PM

    Private

  • Player
  • 22300 battles
  • 7
  • Member since:
    01-29-2012
I have sent them a ticket,I told them that I don t have any transaction because my phone I was using was PrePay,not registered to bank....but they do not understand,I also took a screenshot with my garage,come on who else can be instead of me?I really cannot understand them!

_kink_ #11 Posted 06 June 2014 - 06:52 PM

    Lieutenant Сolonel

  • Player
  • 119 battles
  • 3,179
  • Member since:
    02-26-2014
Try to find some old transactions to prove them, or try contacting and administrator (like iScending, or IPaul74).




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