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gold didnt go on my account


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3 replies to this topic

midnight203 #1 Posted 06 June 2014 - 10:58 AM

    Private

  • Player
  • 1959 battles
  • 3
  • Member since:
    12-18-2012

hi i bought some gold this morning by sms and it hasnt gone on my account can any1 help

 



GemmaLou #2 Posted 06 June 2014 - 11:12 AM

    Major General

  • Player
  • 8127 battles
  • 5,113
  • Member since:
    08-04-2013

your best off clicking the 'customer support centre' link at the top right :)

it can take a bit of time to appear, but if you were charged for it, then definately send a ticket



olukej #3 Posted 06 June 2014 - 11:16 AM

    Brigadier

  • Player
  • 100 battles
  • 4,186
  • Member since:
    01-18-2013

It can sometimes take up to a few hours for your gold to show up when you pay with a CC, though it's usually almost instantaneous via SMS. 

If it's been more than a few hours, definitely contact the support. 



midnight203 #4 Posted 06 June 2014 - 11:18 AM

    Private

  • Player
  • 1959 battles
  • 3
  • Member since:
    12-18-2012
i just call mopay and it happens all time and i wont get my gold till 2-3 days later 




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