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Missing Consumables Discount on 25/06


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MrConway #1 Posted 02 July 2016 - 11:42 AM

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Commanders,

 

As you know, we were planning to have a discount for consumables last weekend that we unfortunately could not implement due to some technical conflicts with the football mode. This caused some confusion with several of you having already purchased a large number of consumables assuming that the discount was active.

 

Accordingly, we have reimbursed 50% of any gold or credits spent on consumables from 25-06-2016, 05:10 until 25-06-2016, 17:00 (UTC times).

 

The credits should already have been added to your accounts :coin:

 

We do not yet have any information to share about a future consumables discount, but will let you know as soon as we can.



TheMarketGardener #2 Posted 02 July 2016 - 11:48 AM

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Huh..., it's as if people only bought consumables during one day of the entire weekend special. Oh wait...

nacodeltoro #3 Posted 02 July 2016 - 11:50 AM

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So the ones who made a purchase without checking on the first day were compensated, nice. Will there be any extra consumable discounts for others who actually checked the prices BEFORE they made the purchase and saw there was no discount?

Edited by nacodeltoro, 02 July 2016 - 11:50 AM.


j4l #4 Posted 02 July 2016 - 11:51 AM

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Great, not. Just got 6000 Credits back. Guess what nobody bought consumables last weekend. So just repeat the discount and everybody is happy. :facepalm:

MrConway #5 Posted 02 July 2016 - 02:38 PM

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View Postj4l, on 02 July 2016 - 11:51 AM, said:

Great, not. Just got 6000 Credits back. Guess what nobody bought consumables last weekend. So just repeat the discount and everybody is happy. :facepalm:

 

We might very well repeat the discount, but I cannot yet say if this will happen and when :(

blindhai #6 Posted 02 July 2016 - 09:04 PM

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Block Quote

 

Dear Commander,

 

During the day of 25-06-2016, 05:10  until 25-06-2016, 17:00 (UTC times) you made purchases of consumables. As you may be aware, we had planned to have a 50% discount for your consumable purchases on that day. Due to an error on our side you were not able to benefit from the mentioned discount on your purchased consumable’s. We were able to identify the affected accounts including yours and are now happy to refund you 50% of your purchased consumables during that period both in gold and credits.

 

This refund should be apparent on your account as you read these lines. We are sorry for any inconvenience this may have caused and please rest assured that we will do our best to avoid similar issues in the future.

 

Thank you for your understanding.

 

Your customer service team.

 

This is just [edited]...i was planning to buy a lot of the large repair kits because i had only 5 or so left. I would have bought 100 or 200 for 1 or 2 million. Now i have to wait for another special, because i have read your news and try to stay informed. If someone just bought them blindly, i would have get my discount afterwards. So why dont i just buy them now and you will refund me the credits now?

I was expecting that you will do another discount phase right after that really bad tank football event is over!


Edited by blindhai, 02 July 2016 - 09:04 PM.





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