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bought a tank in premium shop and didnt get it


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3 replies to this topic

amerrr #1 Posted 21 August 2016 - 06:40 PM

    Private

  • Player
  • 29056 battles
  • 2
  • [GENIE] GENIE
  • Member since:
    01-04-2013
what should I do ??
please help me


Dragokar #2 Posted 21 August 2016 - 07:15 PM

    Major

  • Beta Tester
  • 38492 battles
  • 2,788
  • [TRYIT] TRYIT
  • Member since:
    07-12-2010

Contact Support.

 

https://eu.wargaming.net/support/



Gremlin182 #3 Posted 21 August 2016 - 07:25 PM

    General

  • Player
  • 49170 battles
  • 8,229
  • Member since:
    04-18-2012

Something to check

 

The transaction didnt complete firewall or other cause.

You usually get an email when you buy anything, I get one from wargaming and one from the payment source I used such as paypal.

 

but yes send in a ticket its the only way to be sure, I did have a delay the first time I bought something it took about 20 minutes.

Maybe the payment source you used hasn't cleared the payment.

So check there as well

 



COPY_THE_CAT #4 Posted 22 August 2016 - 10:34 AM

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  • Player
  • 22622 battles
  • 1
  • [READ] READ
  • Member since:
    12-09-2013
Do remember that it can take a bit for the server to register your purchase and give you your tank is your garage. If it takes more than a day to give you your tank and the money have been withdrawn from the bank account, you should contact support.




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