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The ineptitude of the WGEU support centre


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Dr_ownape #1 Posted 17 January 2017 - 09:42 AM

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just wow:

 



Raffy5 #2 Posted 17 January 2017 - 09:44 AM

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Seems an ape answered your question.

I see nothing wrong with his response, all in line.


Edited by Raffy5, 17 January 2017 - 09:44 AM.


Jimbodiah #3 Posted 17 January 2017 - 09:53 AM

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They don't read the message, only the subject line and then post a standard answer.

 

Only if you have an issue that concerns money do you get an answer by a human.


Edited by SixDasherr, 17 January 2017 - 09:54 AM.


shishx_the_animal #4 Posted 17 January 2017 - 09:54 AM

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Well... they wished me a happy new year. In october. :bajan:

wsatnutter #5 Posted 17 January 2017 - 09:55 AM

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[edited]


Edited by BigBadVuk, 20 January 2017 - 10:51 AM.
This post has been moderated by Wg staff member due to inappropriate content


Raffy5 #6 Posted 17 January 2017 - 09:55 AM

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View Postshishx_the_animal, on 17 January 2017 - 10:54 AM, said:

Well... they wished me a happy new year. In october. :bajan:

 

Maybe they wanted it to be the first to wish you that.

Aikl #7 Posted 17 January 2017 - 10:00 AM

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This is what you get when the support staff is just measured by how many tickets they're able to answer per hour and you don't force feed them coffee.

 

On the other hand, I'm sure they get plenty of questions so stupid that it's better to answer properly the second time around.



Jigabachi #8 Posted 17 January 2017 - 10:00 AM

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To be fair, we all know that the support is staffed with people who barely speak English, so next time try to put a bit more effort into your ticket. That might improve the chances of getting a proper answer.

Dr_ownape #9 Posted 17 January 2017 - 10:31 AM

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View PostJigabachi, on 17 January 2017 - 09:00 AM, said:

To be fair, we all know that the support is staffed with people who barely speak English, so next time try to put a bit more effort into your ticket. That might improve the chances of getting a proper answer.

 

really Jiga? Time of the month?

Dr_ownape #10 Posted 17 January 2017 - 10:34 AM

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MY god it gets worse:

 

 

Unless the ToTT and the event calendar are over too??

 

Edit: oh the closed it so i can't even get an answer

 


Edited by Drownape, 17 January 2017 - 10:35 AM.


dennez #11 Posted 17 January 2017 - 10:38 AM

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Thats basic helpdesk practice in a nutshell..

Just send the customer off with a nondescript reply and close the case as fast as you can.. Usually these are grossly underpayed bobs that get bonuses on the amount of tickets closed (aka "resolved" ).

 

Honestly.. What were you thinking.. The only reason i'd open a ticket to support is if some kind of payment went wrong or my account was blocked/whatevered.


Edited by dennez, 17 January 2017 - 10:39 AM.


250swb #12 Posted 17 January 2017 - 10:43 AM

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Top of the Tree is having a short rest, it was in the news on the main WG page so perhaps Support thought you might have read it.

Dr_ownape #13 Posted 17 January 2017 - 10:45 AM

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View Postdennez, on 17 January 2017 - 09:38 AM, said:

Thats basic helpdesk practice in a nutshell..

Just send the customer off with a nondescript reply and close the case as fast as you can.. Usually these are grossly underpayed bobs that get bonuses on the amount of tickets closed (aka "resolved" ).

 

Honestly.. What were you thinking.. The only reason i'd open a ticket to support is if some kind of payment went wrong or my account was blocked/whatevered.

 

kind off two fold.

 

firstly i was genuinely interested to see is the event calendar and ToTT were coming back - the Polish section seems to create videos now detailing the upcoming weekend events and its great. It enables us to plan for equipment sales etcetc which i for one look out for. More info the better.

 

secondly i knew they would mess up the first time and i could then alert the serior mods on here to their ineptitiude therefore, hopefully, increasing their frustration and perhaps enabling the "managers" to make some changes.

 

However i didn't expect them to shut the doo rin my face without an acceptable answer. Its not very hard to know those answers and my ticket was very, very simple to understand.

 

Still as you said what do we expect.



Dr_ownape #14 Posted 17 January 2017 - 10:47 AM

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View Post250swb, on 17 January 2017 - 09:43 AM, said:

Top of the Tree is having a short rest, it was in the news on the main WG page so perhaps Support thought you might have read it.

 

Oh can you link it please? - not being lazy but i do check all the news and haven't seen it. If it was then perhaps i deserve that part of ignorance - have you seen anything about the event calendar too?



jabster #15 Posted 17 January 2017 - 10:47 AM

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View PostDrownape, on 17 January 2017 - 09:45 AM, said:

 

kind off two fold.

 

firstly i was genuinely interested to see is the event calendar and ToTT were coming back - the Polish section seems to create videos now detailing the upcoming weekend events and its great. It enables us to plan for equipment sales etcetc which i for one look out for. More info the better.

 

secondly i knew they would mess up the first time and i could then alert the serior mods on here to their ineptitiude therefore, hopefully, increasing their frustration and perhaps enabling the "managers" to make some changes.

 

However i didn't expect them to shut the doo rin my face without an acceptable answer. Its not very hard to know those answers and my ticket was very, very simple to understand.

 

Still as you said what do we expect.

To be honest I'm not surprised that they just closed it after your reply.



Dr_ownape #16 Posted 17 January 2017 - 10:53 AM

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View Post250swb, on 17 January 2017 - 09:43 AM, said:

Top of the Tree is having a short rest, it was in the news on the main WG page so perhaps Support thought you might have read it.

 

NVM found it - thanks

 

ImportantNovember Top of the Tree is the final one in 2016! Afterwards, the event will go on a break for two months, making its come back in February 2017. But fear not, the end of the year will be pretty packed with discounts and bonuses, so you will not be missing out on anything!



Gremlin182 #17 Posted 17 January 2017 - 10:58 AM

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In my experience that reply is standard fare from most companies.

 

It often takes 2 or 3 emails pointing out that either they didn't answer your question or the information they are now requesting has already been given.

Its not a wargaming thing its a general thing.

 

The heading was the mistake and as you said they replied to that not the question

 

 



Tony_EU #18 Posted 17 January 2017 - 11:03 AM

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Guaranteed EU support quality. It's a joke how they seem to fail to understand very straightforward and simple questions time after time. 

 

Btw Brown put that toe as your avatar on this account too, it's pretty disgusting.


Edited by Tony_EU, 17 January 2017 - 11:04 AM.


Jimbodiah #19 Posted 17 January 2017 - 11:03 AM

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You can't even file an official complaint anywhere. If you ask support for a supervisor contact they refuse you flat out. WG is despicable in every regard.

K_A #20 Posted 17 January 2017 - 11:04 AM

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That is some impressive dyslexia from support.




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