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Server and in-game issues - March 19


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Kandly #1 Posted 19 March 2017 - 11:42 AM

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Hi guys,

 

We've been having some issues since last night, namely:

 

Server crash: happened yesterday at around midnight, was fixed immediately after.

Stuck on login screen: we're aware that some of you may be stuck on the login screen. We're looking into solutions for this issue.

Clan chat: it's not properly working at the moment, we're working on fixing it asap.

 

Please keep all discussions related to these issues in this topic.

 

Cheers! :girl:



Newguy #2 Posted 19 March 2017 - 02:43 PM

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Any updates on this issue?

Witlam_Siemke #3 Posted 19 March 2017 - 03:49 PM

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Hi

 

I got problem ``Stuck on login screen``, when i try to connect on eu2 i got mesage ``you are still loged in on another server``

Yesterday i was on eu1 when server goes down, and i didnt finish my mission for t25 pilot because of that.

 



Kandly #4 Posted 19 March 2017 - 04:28 PM

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View PostWitlam_Siemke, on 19 March 2017 - 02:49 PM, said:

Hi

 

I got problem ``Stuck on login screen``, when i try to connect on eu2 i got mesage ``you are still loged in on another server``

Yesterday i was on eu1 when server goes down, and i didnt finish my mission for t25 pilot because of that.

 

 

Hi there,

 

I suggest writing a ticket to Customer Support if you haven't already, they'll investigate your issue and try to help you with this. :)



Kandly #5 Posted 19 March 2017 - 04:30 PM

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View PostNewguy, on 19 March 2017 - 01:43 PM, said:

Any updates on this issue?

 

Nothing yet. I'll update you here as soon as I get some info.

shadowchild_90 #6 Posted 19 March 2017 - 04:51 PM

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Yup, i was stuck at login after being disconnected. Lost my 100%xp and 100% credits reserve. Who to blame? Compensation?

Witlam_Siemke #7 Posted 19 March 2017 - 05:16 PM

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View PostKandly, on 19 March 2017 - 04:28 PM, said:

 

Hi there,

 

I suggest writing a ticket to Customer Support if you haven't already, they'll investigate your issue and try to help you with this. :)

 

Hello again,

I wrote 2 ticket. First last night, and second today, still no answer... and clock is ticking for missions :(. Tnx for advice anyway.



Wayward_Current #8 Posted 19 March 2017 - 06:59 PM

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Is there hack attack on WG servers going on?

 

It doesn't behave normal, it crashed during a battle and afterwards  can't log as  it says I am still  logged in.``you are still loged in on another server``

I did reset computer, reset my router, contacted my Internet provider, all is ok---WG server is broken serriously .

 

 

I hope WG will compensate all players with one free T25 Pilot token for this eventually  lost day of T25 pilot marathon.


Edited by _Poe, 19 March 2017 - 07:05 PM.


touf25 #9 Posted 19 March 2017 - 08:31 PM

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View Post_Poe, on 19 March 2017 - 06:59 PM, said:

Is there hack attack on WG servers going on? There is no attack , just more people than usual play on the server to complete the missions and the server aren't strong enough to support the charge. Instead of releasing a marathon for another premium tank to push people to buy few token to have it , Wg should invest for several new and stonger server..

 

It doesn't behave normal, it crashed during a battle and afterwards  can't log as  it says I am still  logged in.``you are still loged in on another server``

I did reset computer, reset my router, contacted my Internet provider, all is ok---WG server is broken serriously . Once it's EU1 , another EU2, no CW , they have serious issues

 

 

I hope WG will compensate all players with one free T25 Pilot token for this eventually  lost day of T25 pilot marathon. I don't think so, you really think that they will give a free token? No because they want money and more money, but they don't put enough money to have stable server, it's quite sad ...

 



WhosNachos #10 Posted 19 March 2017 - 08:40 PM

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better you move ur payed butts and fix damn bugpatch 9.17.1 lags.

your great answer thread about drivers still suck because dosnt work for geforce, done with old driver / latest driver .... still lags no changes

uninstalled game - no help

updated any damn trash i could update - still no help

deleted appdata any f...ing wg trash data i could find - no help

try damn sd / hd / no mods - still damn lags, and no its not my pc because this trash happens since fu.... 9.17.1 bugpatch.

And why, because ur damn good patch with changes noone wants, each patch more and more damn bugs/lags .....

And yes im pissed because i lose my Premium, 100% was last time i spend into this bug company

 


Edited by Kane_Phoenix, 19 March 2017 - 08:42 PM.


All_up_in_ur_grille #11 Posted 19 March 2017 - 10:31 PM

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View PostKandly, on 19 March 2017 - 04:28 PM, said:

 

Hi there,

 

I suggest writing a ticket to Customer Support if you haven't already, they'll investigate your issue and try to help you with this. :)

 

It appears that for some of us, our accounts are still logged into the game servers from Saturday at the time of the crash, with no way to log out. As there cannot be two instances of an account being live on the game servers, and the manual closure of a connection in the account management section not working in this case, we're locked out.

 

Tickets to support have gone unanswered for over 17 hours now.

 

Even when the technical issue gets resolved, will our burned Premium account time be compensated for? What about participation in the T25 Pilot mission marathon, sods law has it that this happened within literally minutes of me completing 20/20 requirements of the Day 7 token (top trolling), and now with no access to the servers for the day 8 token...

 

Appreciate that you wont have the answers to these questions, but would be grateful if you could ask those that might. I detailed the experience with screenshots on another thread here http://forum.worldoftanks.eu/index.php?/topic/620070-anyone-else-locked-out-of-the-game-since-the-server-crash-error-you-are-still-logged-in-on-another-server/

 



Witlam_Siemke #12 Posted 20 March 2017 - 12:07 AM

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Now I lost 2 days :(

jostiewagner #13 Posted 20 March 2017 - 12:13 PM

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View PostWitlam_Siemke, on 20 March 2017 - 12:07 AM, said:

Now I lost 2 days :(

 

Have you tried logging into EU1 again? Hoe can you have lost 2 days? Server was online down for 15 min max on Friday, and even less on Saturday. Hope it will solve for you buddy. 

Newguy #14 Posted 20 March 2017 - 01:20 PM

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Im guessing he got disconnected saturday night as i did. I had 18/20 completed and have not been able to login yet. And i wont know for atleast 4 hours since im at work atm:) Good crap

Asdao1 #15 Posted 20 March 2017 - 07:41 PM

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Had the same problem today everythink is alright. I wrote a ticket at sunday and it was answered today pretty ok since it was weekend. But i lost 2 missions which were clearly very easy to be done no

compensation were given. I am playing with premioum account since the 1st day i started playing wot. I think its pretty fair to me demanding those 2 tokens which were lost not by my fault but because servers were down and kept me logged in



Witlam_Siemke #16 Posted 20 March 2017 - 08:26 PM

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View Postjostiewagner, on 20 March 2017 - 12:13 PM, said:

 

Have you tried logging into EU1 again? Hoe can you have lost 2 days? Server was online down for 15 min max on Friday, and even less on Saturday. Hope it will solve for you buddy. 

 

Ofcourse mate, i tried everithing. But my acc was locked from Saturday evening until today so i couldnt log in at all. Thats the reason why i lost 2 days.

manos_ir #17 Posted 20 March 2017 - 10:24 PM

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so many lag issues...
 

Clearways #18 Posted 21 March 2017 - 08:04 AM

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Fair play to WG for actually admitting there was a problem. They used to just treat us like mushrooms.

Newguy #19 Posted 21 March 2017 - 01:02 PM

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Looks like we have to accept the loss of premium time.. The mission  can still be completed in time but the fact my two days off is gone but not by my fault.

Sillent_DISCO #20 Posted 21 March 2017 - 08:38 PM

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Lags, bugs, ping is rocking thru the skys 500-900 ms...

Cheaters, sixtsense not working, or working and there are cheaters and thats why i didnt spot nothing...

2 tier difference and no chance to destroy tanks... its a total crap... i know this game is realistic but dont say to me that in war you had situations like this... 2 tier difference 20 shoots fired and 18 dmg from one shoot... you must be kidding... this is ultra crap to play like this... in 75% of the day the game is 2-3 tier difference and game rating is rapidly going down... because every 6th game is balanced... between those games are crap... no chance to win or survive...

DO SOMETHING BECAUSE ITS NOT PLAYABLE...






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