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How bad is the Support?


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14 replies to this topic

Lentomies1 #1 Posted 21 April 2017 - 08:11 AM

    Corporal

  • Player
  • 22711 battles
  • 108
  • [QSF-C] QSF-C
  • Member since:
    12-05-2012

I want to hear stories about your experience about WG's support.

 

Please tell your experience below!

 

(Mine has been good)


Edited by Lentomies1, 21 April 2017 - 08:12 AM.


Archaean #2 Posted 21 April 2017 - 08:13 AM

    Staff Sergeant

  • Player
  • 12971 battles
  • 498
  • [VDUCK] VDUCK
  • Member since:
    04-25-2015
No bad experiences with support as of now. They gave me my 100k gold when I sent them my payment receipt. And they kindly apologized and encouraged me to keep spaming those pesky premium shells.

Edited by Archaean, 21 April 2017 - 08:14 AM.


malachi6 #3 Posted 21 April 2017 - 08:15 AM

    Lieutenant

  • Player
  • 42379 battles
  • 1,816
  • Member since:
    04-14-2011

I have put in 3 tickets.

 

All were correctly handled.  politely.  

 

Problem is, people never (rarely) come on the forums to praise.


Edited by malachi6, 21 April 2017 - 08:18 AM.


Witsdontlie #4 Posted 21 April 2017 - 08:16 AM

    Sergeant

  • Player
  • 11966 battles
  • 204
  • Member since:
    08-12-2013
Sent them a replay where a guy pushed me intentionally off a cliff unprovoked and got me killed. Got back something about general guidelines of appealing my own bans and the automated ban system.

Phobos4321 #5 Posted 21 April 2017 - 08:23 AM

    Major General

  • Player
  • 39696 battles
  • 5,922
  • Member since:
    09-27-2011

hmm send in a replay  for rigging  1 clan lining up in the middle of the cap circle  arty of the other team (same clan) shoting there

 

they confess rigging in the chat  in the end i get killed by their arty without being spotted 

 

reply from support: cant see anything wrong in the replay 

well he didnt even bother to click the link

 

to the reply if they are kidding me or are compltly blind or unable to do their work  i got a different support member answering me  at least telling me "we will look into it" dunno if something happened but sounded better than nothing wrong ...

 



Frostilicus #6 Posted 21 April 2017 - 08:28 AM

    Captain

  • Clan Diplomat
  • 20619 battles
  • 2,202
  • [-ZNO-] -ZNO-
  • Member since:
    07-12-2011

I've sent in several support tickets and all except 1 were handled very quickly and professionally.

The one exception was also dealt with, but required me to follow up as the first response wasn't even on the same subject as the ticket was raised about!

I suspect that it's like all jobs, you get varying levels of proficiency with your staff - although I wonder if this was an English Language fail on the part of the first respondent to me, because the second response got the point of my ticket immediately and resolved it straight away.



krazypenguin #7 Posted 21 April 2017 - 08:30 AM

    Major

  • Player
  • 26522 battles
  • 2,705
  • [T-D-U] T-D-U
  • Member since:
    08-15-2011

I've always had a really positive experience of dealing with support - but that's because I know what they can and cannot do.

 

If you create a ticket saying "this guy is a hacker" or "I got TK'd" or "WG accidentally gave me 35,000 gold which I have spent and now my account is locked until I pay for the gold" you're just wasting your time and their time and making the overall experience worse for everyone (legitimate tickets take longer to get seen and dealt with).  

 

 



WundeWurst #8 Posted 21 April 2017 - 08:36 AM

    Major

  • Player
  • 57739 battles
  • 2,871
  • [FAME] FAME
  • Member since:
    02-06-2012

Well if you have an issue with something you have to be willing to repeat your question a couple of times to get across the first layer of "support" - the bots.

 

Then they are going to help you if they can.



qpranger #9 Posted 21 April 2017 - 08:38 AM

    Captain

  • Player
  • 22997 battles
  • 2,098
  • Member since:
    12-25-2013

View PostWundeWurst, on 21 April 2017 - 09:36 AM, said:

Well if you have an issue with something you have to be willing to repeat your question a couple of times to get across the first layer of "support" - the bots.

 

Don't be stupid, there are no bots in WOT :)

Laatikkomafia #10 Posted 21 April 2017 - 09:13 AM

    Colonel

  • Beta Tester
  • 20243 battles
  • 3,794
  • [ELC-P] ELC-P
  • Member since:
    12-27-2010
So bad, that I would rather play support in a MOBA than trying to have a reasonable conversation with WG's support.

Xino9922 #11 Posted 21 April 2017 - 09:51 AM

    Brigadier

  • Player
  • 15223 battles
  • 4,668
  • [LEWD] LEWD
  • Member since:
    02-13-2011
Experiences with WG support have been pretty good so far. Far better than Gigabyte EU support. 

Jahrakajin #12 Posted 21 April 2017 - 09:58 AM

    Moderator

  • WG Staff
  • 764 battles
  • 166
  • Member since:
    11-02-2013
I don't see anything wrong with sharing some stories with the guys from the Support Team but I'm moving this Thread to Off Topic since its not related to the Gameplay Section.

On a side note, or rather On Topic, the guys from Support are all cool guys who always try to do their best from what I can see :) 


N1T3M4R3 #13 Posted 21 April 2017 - 10:19 AM

    Warrant Officer

  • Player
  • 35905 battles
  • 564
  • [ORDEM] ORDEM
  • Member since:
    05-26-2013

Thumbs up from my side.

 

I already contacted support several times and I have not one complain to describe. Keep up the good work.

 

On another topic, the inclusion of the community onto the elicitation of requirements for a better development of the game could be quite better. (9.18 says hi), but that is not related to support ;) 



rustysprite #14 Posted 21 April 2017 - 11:16 AM

    Lieutenant

  • Player
  • 20397 battles
  • 1,910
  • [WJDE] WJDE
  • Member since:
    03-18-2012

On the rare occasion that I have contacted support I have found the process to be well handled 

 

It's not an easy job because they cannot always tell you the outcome

 

 


Edited by rustysprite, 21 April 2017 - 11:44 AM.


fietspompreparatiesetje #15 Posted 25 April 2017 - 12:26 PM

    Private

  • Player
  • 13855 battles
  • 6
  • Member since:
    07-05-2013
WG support is not that professional as you think. Avoiding propper answers on delecated questions 




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