Jump to content


Can I withdraw from purchase even though I played with the prem tank?


  • Please log in to reply
58 replies to this topic

jamda10 #1 Posted 01 July 2017 - 01:13 PM

    Private

  • Player
  • 9507 battles
  • 20
  • [QSF-C] QSF-C
  • Member since:
    06-19-2012

Hello,

 

I made the mistake of buying a new t8 premium tank and now kind of regret it. I already played a couple of games in it (15 or so). It has only been a couple of days since I bought it, so I am still within the 14 calender days. Can I withdraw from the purchase and get my money back, even though I already used the premium tank?

 

Thanks in advance!



Dundato #2 Posted 01 July 2017 - 01:14 PM

    Warrant Officer

  • Player
  • 26188 battles
  • 714
  • Member since:
    06-09-2012
Raise a ticket and see

Phobos4321 #3 Posted 01 July 2017 - 01:19 PM

    General

  • Player
  • 43110 battles
  • 8,228
  • Member since:
    09-27-2011

you cant   wg refuse to refund used tanks

if you used it earned exp/crds with it there is no chance wg will take it back

 

than again do you give back food you ate because you didnt liked the taste and ask for a refund ?



jabster #4 Posted 01 July 2017 - 01:20 PM

    Field Marshal

  • Beta Tester
  • 12532 battles
  • 22,811
  • [WSAT] WSAT
  • Member since:
    12-30-2010

View Postjamda10, on 01 July 2017 - 12:13 PM, said:

Hello,

 

I made the mistake of buying a new t8 premium tank and now kind of regret it. I already played a couple of games in it (15 or so). It has only been a couple of days since I bought it, so I am still within the 14 calender days. Can I withdraw from the purchase and get my money back, even though I already used the premium tank?

 

Thanks in advance!

 

Not as far as I know. Once you played it that's it. You could raise a ticket with support but I doubt you'll get much luck



wsatnutter #5 Posted 01 July 2017 - 01:22 PM

    Lieutenant General

  • Beta Tester
  • 24442 battles
  • 7,310
  • [WSAT] WSAT
  • Member since:
    08-25-2010
As above unfortunately they will say no 

LaManche #6 Posted 01 July 2017 - 01:32 PM

    Staff Sergeant

  • Player
  • 18984 battles
  • 477
  • [3EGS] 3EGS
  • Member since:
    03-31-2014
There's a chance that they would give you gold for it... but 15 battles is quite a lot, even if it does not sound like it.

Dundato #7 Posted 01 July 2017 - 01:35 PM

    Warrant Officer

  • Player
  • 26188 battles
  • 714
  • Member since:
    06-09-2012
What tank was it

Homer_J #8 Posted 01 July 2017 - 01:45 PM

    Field Marshal

  • Beta Tester
  • 27652 battles
  • 29,000
  • [WJDE] WJDE
  • Member since:
    09-03-2010

View PostDundato, on 01 July 2017 - 01:35 PM, said:

What tank was it

 

I'm guessing Lorraine 40t but he now has 22 battles in it.  If he'd stopped playing it then he might have been more convincing.

jamda10 #9 Posted 01 July 2017 - 04:19 PM

    Private

  • Player
  • 9507 battles
  • 20
  • [QSF-C] QSF-C
  • Member since:
    06-19-2012

It was the Lorraine 40 t.

This is part of the e-mail you get when you purchase something from WG:

You have the right to withdraw from this purchase contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day of the conclusion of this purchase contract.

I can't conclude that you can't play a tank within these 14 days to get it back, right? How am I supposed to know. It only states that you can withdraw withing 14 days.

 



wsatnutter #10 Posted 01 July 2017 - 04:39 PM

    Lieutenant General

  • Beta Tester
  • 24442 battles
  • 7,310
  • [WSAT] WSAT
  • Member since:
    08-25-2010

Op be serious can you imagine the work that would have to be done

If support was flooded by people asking for there moneyback. 

Especially after a fat nerf to a prem tank

 



_EXODUZ_ #11 Posted 01 July 2017 - 04:40 PM

    Lieutenant

  • Player
  • 34635 battles
  • 1,936
  • [RGT] RGT
  • Member since:
    11-05-2014

https://eu.wargaming...kb/articles/385

 

Block Quote

 Customer Service won't be able to refund nor exchange used Premium vehicles. Only unused Premium vehicles can be refunded.

 

 



Homer_J #12 Posted 01 July 2017 - 04:42 PM

    Field Marshal

  • Beta Tester
  • 27652 battles
  • 29,000
  • [WJDE] WJDE
  • Member since:
    09-03-2010

View Postjamda10, on 01 July 2017 - 04:19 PM, said:

It was the Lorraine 40 t.

This is part of the e-mail you get when you purchase something from WG:

You have the right to withdraw from this purchase contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day of the conclusion of this purchase contract.

I can't conclude that you can't play a tank within these 14 days to get it back, right? How am I supposed to know. It only states that you can withdraw withing 14 days.

 

 

When you purchase from the premium shop you also tick a box which says:

 

Quote

I hereby agree to immediate delivery of a purchased order. I will lose my right to withdraw this order since such delivery process has started except for the order to purchase Premium account.

 

You choose which rule takes precedence.

 

But go ahead and raise a ticket, just don't be stupid and try to take the money back through Paypal or whatever payment method you used.


Edited by Homer_J, 01 July 2017 - 04:43 PM.


Phobos4321 #13 Posted 01 July 2017 - 04:59 PM

    General

  • Player
  • 43110 battles
  • 8,228
  • Member since:
    09-27-2011

woudnt it be funny if everyone was like that

 

buying a tank playing it for 14 days  making millions of crds with it and that give it back and use a full refund

that start again with buying the tank again

 

wg would be pretty stupid accepting such stuff  

so they  divide used/played and unused/unplayed tanks   the first wont be refunded   the 2nd would be



jamda10 #14 Posted 01 July 2017 - 05:02 PM

    Private

  • Player
  • 9507 battles
  • 20
  • [QSF-C] QSF-C
  • Member since:
    06-19-2012
I'm not saying it works or whatever. If I was WG I wouldn't do it either. I'm just saying that I can't conclude that I can't when I read the e-mail. 

Homer_J #15 Posted 01 July 2017 - 05:12 PM

    Field Marshal

  • Beta Tester
  • 27652 battles
  • 29,000
  • [WJDE] WJDE
  • Member since:
    09-03-2010
Fair enough, make a ticket.  But remember you agreed you would lose your right to withdraw when you bought it.

Zhul87 #16 Posted 01 July 2017 - 05:38 PM

    Corporal

  • Player
  • 21514 battles
  • 108
  • [TEC] TEC
  • Member since:
    05-31-2013

There is a certain "information deficit" when you have to buy a virtual item without knowing how it will "behave" in the game. Thus forcing the customer to give away his right to withdraw form the contact could/would be considered an "unreasonable disadvantage" towards the customer. A special need for protection for the customer occurs and therefore I'd argue that the right of revocation is still applicable.

 

But it largely depends on where you live and whether they sell a service or a commodity.

 

I'd either fill out the document http://content.warga...rawal Form.docx and send it to

 

Wargaming Group Limited
105, Agion Omologiton Avenue, Nicosia 1080, Cyprus

 

or use the customer support https://eu.wargaming.net/support/

 

and see what happens. ;)


Edited by Zhul87, 01 July 2017 - 05:39 PM.


jamda10 #17 Posted 01 July 2017 - 05:59 PM

    Private

  • Player
  • 9507 battles
  • 20
  • [QSF-C] QSF-C
  • Member since:
    06-19-2012

I entered a ticket, let's see what happens.

Thanks guys!



Browarszky #18 Posted 01 July 2017 - 06:03 PM

    Colonel

  • Player
  • 16020 battles
  • 3,537
  • [I-S-L] I-S-L
  • Member since:
    12-03-2013
It never occurred to me before, but how come the usual postal/internet rule of being able to cancel your order in 14 days does not apply to premium shop purchases? I mean you agree to this when making the purchase but can you legally waive your rights or is this some exception to the rule?

Achibot #19 Posted 01 July 2017 - 06:14 PM

    Captain

  • Player
  • 17959 battles
  • 2,225
  • [HUSH-] HUSH-
  • Member since:
    05-16-2012

View PostBrowarszky, on 01 July 2017 - 05:03 PM, said:

It never occurred to me before, but how come the usual postal/internet rule of being able to cancel your order in 14 days does not apply to premium shop purchases? I mean you agree to this when making the purchase but can you legally waive your rights or is this some exception to the rule?

 

EU Court have said no in similar cases for the reasons Zhul above has stated. You'd have to sue them to find out though. Best bet would be if you had a national ombudsman to take the case on for you.

gpalsson #20 Posted 01 July 2017 - 06:24 PM

    General

  • Player
  • 22134 battles
  • 8,117
  • Member since:
    04-13-2013

View PostHomer_J, on 01 July 2017 - 04:12 PM, said:

Fair enough, make a ticket.  But remember you agreed you would lose your right to withdraw when you bought it.

Even if he agreed to sell his soul, they can't rightfully claim it. 






1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users