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Wargaming customer support


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Damage_inc #1 Posted 05 September 2017 - 07:58 PM

    Lance-corporal

  • Player
  • 13474 battles
  • 64
  • [UKT] UKT
  • Member since:
    10-29-2014
Why the [edited]is it taking 4 days and counting for a ticket to be answered? I put in a refund request 4 days ago and had a 24 hour window that I could return it, are they afk or sommit? anyone else having this problem?

call_me_gunther #2 Posted 06 September 2017 - 01:36 PM

    Private

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  • 21052 battles
  • 1
  • [PBSJ] PBSJ
  • Member since:
    07-16-2015
I have the same problem. Normally the support team answers tickets relatively soon, but I have been waiting for a response for 4 days now too...

MrConway #3 Posted 06 September 2017 - 03:26 PM

    Community Coordinator

  • WG Staff
  • 13046 battles
  • 862
  • [CIRC] CIRC
  • Member since:
    10-03-2013

View PostDamage_inc, on 05 September 2017 - 07:58 PM, said:

Why the [edited]is it taking 4 days and counting for a ticket to be answered? I put in a refund request 4 days ago and had a 24 hour window that I could return it, are they afk or sommit? anyone else having this problem?

 

Our apologies for the long waiting time, due to a huge chunk of our support staff having gone to gamescom the ticket queue has built up quite a bit.

 

We're working through them as quickly as we can, you should receive a response very soon.



HundeWurst #4 Posted 06 September 2017 - 03:35 PM

    Brigadier

  • Player
  • 67720 battles
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  • [FAME] FAME
  • Member since:
    02-06-2012

View PostMrConway, on 06 September 2017 - 03:26 PM, said:

 

Our apologies for the long waiting time, due to a huge chunk of our support staff having gone to gamescom the ticket queue has built up quite a bit.

 

We're working through them as quickly as we can, you should receive a response very soon.

 

And the answer will be a classic "Wargaming"? Aka the 24 hours are past so you have to deal with whatever purchase you made?

 

Sounds like thats gonna happen.



Nishi_Kinuyo #5 Posted 06 September 2017 - 04:08 PM

    Colonel

  • Player
  • 7245 battles
  • 3,727
  • [GUP] GUP
  • Member since:
    05-28-2011
Will buying a Fort Knox place you at the top of the queue like normal?




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