28 replies to this topic

[Spurtung]

At least get a different message to be displayed.

 

"Server is temporarily unavailable due to schedule maintenance". Yeah, right... 

Edited by Spurtung, 18 September 2017 - 01:44 PM.

[qpranger]

Scheduled server crash, LOL.

[Mimos_A]

Yup, I wish they would change that message. I really don't understand why it's so hard to just say the servers crapped out. It's fine, stuff goes wrong, just don't lie to people's faces about it...

[Alpa_Chino]

Good thing they always inform about such things on their twitter account.

Money from premium tanks well spent

[HundeWurst]

I hope some people at least feel stupid now that they buy every single premium tank there is but at this point get "scheduled maintenance" every single day at the weirdest points of time.

 

Then again how much WG is to blame for that, we dont know. They most certainly dont use their own server but rent them from a third party company (there are only very few of these left). If that third party has a problem there is hardly anything WG can do to fix that.

 

Actually I just get message that there was a restart of the servers. God knows what that does mean, besides the obvious.

Edited by WunderWurst, 18 September 2017 - 01:49 PM.

[Balc0ra]

It's the default message, and will be the reason regardless. Would you be less mad if they said  "Hamster died" or "Crashed for unknown reasons, it's up when it's up"?

 

WunderWurst, on 18 September 2017 - 01:47 PM, said:

I hope some people at least feel stupid now that they buy every single premium tank there is but at this point get "scheduled maintenance" every single day at the weirdest points of time.

 

 

Well to be fair, most "scheduled maintenance" this patch so far was actually pre announced in the garage. It's just that not to many do notice it when they use the notification center and rage about it as a sever crash.

 

Tho last night we know the hamster died, as we all lost the last two matches, along with their XP etc. And I suspect it did now to, as there is no announcement for it. So might be the same issue... what ever it is.

Edited by Balc0ra, 18 September 2017 - 01:54 PM.

[Soltau_Womble]

on 100xp and 300crew and they crash site without warning.. BS

[Condono]

qpranger, on 18 September 2017 - 02:45 PM, said:

Scheduled server crash, LOL.

 

 ​​

[Spurtung]

Balc0ra, on 18 September 2017 - 02:47 PM, said:

It's the default message, and will be the reason regardless. Would you be less mad if they said  "Hamster died" or "Crashed for unknown reasons, it's up when it's up"?

I really would, as there's nothing scheduled about what just happened.

[_cro_magnon]

Balc0ra, on 18 September 2017 - 01:47 PM, said:

It's the default message, and will be the reason regardless. Would you be less mad if they said  "Hamster died" or "Crashed for unknown reasons, it's up when it's up"?

 

Actually yes.

 

Spoiler

 

[Steiner011]

Maybe its preparation for start of Ranked battles today  , 18.00 CEST , EU1.

[CmdRatScabies]

Spurtung, on 18 September 2017 - 01:58 PM, said:

I really would, as there's nothing scheduled about what just happened.

 

For me this one disconnected after the game was concluded so it could have been an ordered shut down.

[Balc0ra]

Steiner011, on 18 September 2017 - 02:02 PM, said:

Maybe its preparation for start of Ranked battles today  , 18.00 CEST , EU1.

 

If it was, they would announce it somewhere as pr the norm. But nothing.

[Mike_Mckay]

"scheduled" maintenance would be notified on the news section days in advance and then again on the pop up when the game loads

Unexpected crashes however are "unexpected" but its only laziness or just lack of valueing the customers that stops the server outage message from having an expected service restoration estimate or redundant round robin back up servers that kick in the moment the heartbeat from the live servers vanish automatically (well, that and maximising profits of course lol)

fallover redundancy is pretty commonplace in most professional server enviroments either to allow almost seamless upgrades or to provide automated continuation of service, even in a purely corporate environment its not unusual for multiple redundant servers, geographically isolated bandwidth pipes and servers spread across more than one location with no single point of failure left without redundancy

With a web facing customer portal such things should be more rather than less likely
 

Edited by Mike_Mckay, 18 September 2017 - 02:07 PM.

[eldrak]

Got amazing battle log for the last game before crash, it switched friendly and enemy team.

[Gepard_PH]

Hello Tankers, 

there is no reason to panic, servers didn't crash. EU1 had to undergo a very brief maintenance to implement changes needed before Ranked Battles start later today. This was needed to prevent some issues with MM in RB your fellow tankers reported on RU server. To deliver the best experience to you before season starts we decided to do the fix as soon as possible, which unfortunately meant it happened during the day.

[Homer_J]

Spurtung, on 18 September 2017 - 01:43 PM, said:

At least get a different message to be displayed.

 

"Server is temporarily unavailable due to schedule maintenance". Yeah, right... 

 

https://eu.wargaming...upport/news/270

 

Quote

WoT - Micropatch for 0.9.20

Dear Commanders,

The World of Tanks EU1 server will be unavailable on 18.09.2017 from 14:40 – 15:00 CEST due to this update.

Roll out!

Your Customer Service Team

[_cro_magnon]

Gepard_PH, on 18 September 2017 - 02:12 PM, said:

Hello Tankers, 

there is no reason to panic, servers didn't crash. EU1 had to undergo a very brief maintenance to implement changes needed before Ranked Battles start later today. This was needed to prevent some issues with MM in RB your fellow tankers reported on RU server. To deliver the best experience to you before season starts we decided to do the fix as soon as possible, which unfortunately meant it happened during the day.

 

How [edited]hard was that to announce BEFORE server downtime? You amaze me every time.

10/10 would fire your asses.

[Spurtung]

Gepard_PH, on 18 September 2017 - 03:12 PM, said:

Hello Tankers, 

there is no reason to panic, servers didn't crash. EU1 had to undergo a very brief maintenance to implement changes needed before Ranked Battles start later today. This was needed to prevent some issues with MM in RB your fellow tankers reported on RU server. To deliver the best experience to you before season starts we decided to do the fix as soon as possible, which unfortunately meant it happened during the day.

 

There's no panic at all.

What you're doing here should be announced in the portal. If it was indeed scheduled, the least you can do is not to be lazy about it and announce it before it happens, not after, not only when asked about it, and not only on the forums.

 

I thought you were working on your communication skills as a company, but this kind of thing shows very clearly you're not even trying any of that, by constantly missing every chance you get for doing so.

[Spurtung]

Homer_J, on 18 September 2017 - 03:15 PM, said:

 

https://eu.wargaming...upport/news/270

 

Quote

WoT - Micropatch for 0.9.20

Dear Commanders,

The World of Tanks EU1 server will be unavailable on 18.09.2017 from 14:40 – 15:00 CEST due to this update.

Roll out!

Your Customer Service Team

 

I assure you that wasn't there when I created this topic.