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I need help, this is a bug!


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skeper2 #1 Posted 04 November 2017 - 07:34 AM

    Private

  • Player
  • 9390 battles
  • 3
  • Member since:
    09-05-2013
I dont know how drunk you were, when you did this. I have a 20% discount coupon for everything I want to buy in the shop. When I "used it", my transaction didnt conplete. Then, I wanted to buy another thing (Type 64), which is for 360 CZK (idk how much is it in euro, I dont wanna calculate it). With that discount, it should be like 280something. But, the discount coupon had disappeared! I have it still in my coupon list, but I cant use it. Like what the hell is this? Any help?

ricoBenitez1 #2 Posted 04 November 2017 - 07:48 AM

    Warrant Officer

  • Player
  • 508 battles
  • 610
  • Member since:
    10-29-2013

Help is to write a ticket to support, and hope for a positive answer.

Cuz there are noone on forum that can help you.


Edited by ricoBenitez1, 04 November 2017 - 07:50 AM.


skeper2 #3 Posted 04 November 2017 - 07:50 AM

    Private

  • Player
  • 9390 battles
  • 3
  • Member since:
    09-05-2013
Thank you ricoBenitez1

Pansenmann #4 Posted 04 November 2017 - 09:45 AM

    Field Marshal

  • Player
  • 34546 battles
  • 12,824
  • [WJDE] WJDE
  • Member since:
    08-17-2012

I am not sure if those coupons can be used on discounts or "specials".

Support told me some time ago that when the coupon is not visible at start of payment process,

it's not valid for this purchase.



250swb #5 Posted 04 November 2017 - 10:06 AM

    Major General

  • Player
  • 23160 battles
  • 5,272
  • [WJDE] WJDE
  • Member since:
    09-23-2015
When you write to Support don't forget to tell them you think they were drunk.

ZlatanArKung #6 Posted 04 November 2017 - 10:09 AM

    Major General

  • Player
  • 1529 battles
  • 5,159
  • Member since:
    12-20-2014

View Postskeper2, on 04 November 2017 - 07:50 AM, said:

Thank you ricoBenitez1

Just remember to escalate the ticket a few times. Because the first few answers usually doesn't help. 






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