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Stuck on EU1 server for 48h - still nothing happend, no answer from support


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braca_mol #1 Posted 07 November 2017 - 05:43 PM

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I did not see that someone write about this on English section, and dont know how many of us have this problem, but it last from last sunday when server crashes...

 

So after servers go up again, i have this problem. I cant login to EU1... it just show Connecting window.....

 

 

And on EU2 it is impossible to connect because "Session on another server isnt finished and i am still connected on other server...."

 

 

Write to support team, 48 hours still no answer. On German section i see that i am not the only one with this...

 

Offcourse, premium days counting down normally.... (as you can expect....)

 

So one sollution is to end current session from Account Management. Yes, that should be solution. If that works. And offcourse - you CANT end active session from Account management....

 

 

Yes - there is one active sesion and yes, you have an option to Complete it...

 

Ok... lets try...

 

 

It should work !! 

 

But no...... few seconds and after refresh, session is still active

 

 

So, i cant login to EU2, because im "stuck" somehow on EU1... And when try on EU1 like i said... just get Connecting...

 

Yes, it is clean of mods. Others are try to reinstall game, but because this is server-side problem that is no solutions.....

 

It would be nice that someone from English community give proper answer on this....



Balc0ra #2 Posted 07 November 2017 - 05:47 PM

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Considering all the other issues atm with PM and the last few micro patches. I suspect it will take more then a few days for support to finally get to you.

 

As for you issue. Can't say I've seen it before. And considering how little some of them have been around to respond to anything due to all the issues of late. I would not expect them to come here soon either to "sort" it out for you. But who knows, they might still notice it.



Derethim #3 Posted 07 November 2017 - 06:06 PM

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First time I see this, but support is probably not ignoring you. There's just too many issues with the servers, the PMs, the chat etc. in the last patch.

magkiln #4 Posted 07 November 2017 - 06:06 PM

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Purge your DLS server

RSAGhost #5 Posted 07 November 2017 - 06:19 PM

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Maybe try restarting your router or try windows command prompt and type ipconfig/flushdns

Homer_J #6 Posted 07 November 2017 - 06:25 PM

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Usual fix for stuck on connecting is to clear the WoT cache.

 

Shut down the game

Press the windows key and R

Type %appdata% in the box and click OK

Delete the wargaming.net folder



CmdRatScabies #7 Posted 07 November 2017 - 06:30 PM

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View PostBalc0ra, on 07 November 2017 - 05:47 PM, said:

Considering all the other issues atm with PM and the last few micro patches. I suspect it will take more then a few days for support to finally get to you.

 

I have a ticket waiting in the queue for 8 days now.  So yes, I'd say the support desk is fucked atm.

_EXODUZ_ #8 Posted 07 November 2017 - 06:34 PM

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Jeez that sucks

CmdRatScabies #9 Posted 07 November 2017 - 06:38 PM

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View Postbraca_mol, on 07 November 2017 - 05:43 PM, said:

So, i cant login to EU2, because im "stuck" somehow on EU1... And when try on EU1 like i said... just get Connecting...

 

I thought server restarts normally fixed this kind of thing.  Maybe the server micro patch tonight will clear it for you.

Duvelske #10 Posted 07 November 2017 - 06:38 PM

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View PostBalc0ra, on 07 November 2017 - 05:47 PM, said:

Considering all the other issues atm with PM and the last few micro patches. I suspect it will take more then a few days for support to finally get to you.

 

As for you issue. Can't say I've seen it before. And considering how little some of them have been around to respond to anything due to all the issues of late. I would not expect them to come here soon either to "sort" it out for you. But who knows, they might still notice it.

 

someone in my clan is in battle for almost 4 days. 24hts a day. He has the same issue and No it has nothing to do with mods or the person playing. Just a bug from wg their side that should be fixen & compensaties asap in my eyes

stevek34 #11 Posted 07 November 2017 - 06:41 PM

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Usually, it takes about 10 mins to get everything running after server crash for me. But 48h, never has happened to me.

 



braca_mol #12 Posted 07 November 2017 - 06:44 PM

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Thank you guys,

 

i play from 3/2012 and this is first time ever that this happend (as stevek34 say, it usualy take 10 minutes to get everithing running back normaly)

 

i didnt mentioned that (because this is obliviously server-side problem)... but i already try all of those steps>

 

1. Try restarting router

2. Flush DNS

3. Try google public DNS

4. Clear WOT cache

5. Some on German section mentioned that they even try reinstalling game again

 

And... nothing work.... Game is still "stuck"....



braca_mol #13 Posted 07 November 2017 - 06:49 PM

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And few friends (who have contact list working) told me that when try in-game go to my profile get message:

 

Data for user "braca_mol" are currently not available...

 

But on WoT site, you can access to profile.....



RSAGhost #14 Posted 07 November 2017 - 06:51 PM

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View Postbraca_mol, on 07 November 2017 - 06:44 PM, said:

Thank you guys,

 

i play from 3/2012 and this is first time ever that this happend (as stevek34 say, it usualy take 10 minutes to get everithing running back normaly)

 

i didnt mentioned that (because this is obliviously server-side problem)... but i already try all of those steps>

 

1. Try restarting router

2. Flush DNS

3. Try google public DNS

4. Clear WOT cache

5. Some on German section mentioned that they even try reinstalling game again

 

And... nothing work.... Game is still "stuck"....

 

Then i say wait for micropatch witch i hear comes tommorow then server will restart and i think and hope it will fix your problem:)

RSAGhost #15 Posted 07 November 2017 - 06:52 PM

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Have you tried logging in with a different account?

braca_mol #16 Posted 07 November 2017 - 06:52 PM

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View PostRSAGhost, on 07 November 2017 - 05:51 PM, said:

 

Then i say wait for micropatch witch i hear comes tommorow then server will restart and i think and hope it will fix your problem:)

 

Well i dont see other option, isnt.... :mellow:

braca_mol #17 Posted 07 November 2017 - 06:54 PM

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View PostRSAGhost, on 07 November 2017 - 05:52 PM, said:

Have you tried logging in with a different account?

 

Yup, from friend and it works...

Lerxst2012 #18 Posted 07 November 2017 - 06:55 PM

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I encountered this issue a few weeks back.  First time it has ever happened after 5 years of playing.

 

I was locked out for at least 2 hours and thought sod this time to do something else.

 

So I eventually gave up and went to bed with the wife.  To be honest it was far more enjoyable :)


Edited by Lerxst2012, 07 November 2017 - 06:56 PM.


Pandabird #19 Posted 07 November 2017 - 07:07 PM

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Theory #1 You'll have to wait 12 more days.
Theory #2 wrong region
Theory #3 install on another device and log in
Theory #4 delete all content in res/mods folder despite having uninstalled the mods
Theory #5 wait until morning for reset.

Just theories.

fwhaatpiraat #20 Posted 07 November 2017 - 07:10 PM

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If you start the game, in the launcher you have to option to 'launch the game in safe mode". Although I doubt it will make a difference, you could try that.




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