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Support incompetence or my bad?

t54ltwt elite xp

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sil3ntkill4 #1 Posted 12 November 2017 - 11:33 AM

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Edited.


Edited by Asklepi0s, 13 November 2017 - 08:52 AM.
This post has been edited by the moderation team due to rule violation


Pansenmann #2 Posted 12 November 2017 - 11:43 AM

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View Postsil3ntkill4, on 12 November 2017 - 11:33 AM, said:

It has been 2nd time now that I've got ignored by support in regards to my problem with t54ltwt

 

After the uptate that introduced T100LT, my t54ltwt (which was elite at the time) didnt receive regular status again, which would allow me to grind for T100LT, because now I only receive premium XP instead of regular, but T100LT is still LOCKED

https://www.dropbox.....08.01.png?dl=0

 

what I received as a reply from the support was this:

  

Like I said, this is the second time I get more-less the same answer. Now what I would like to know is who is crazy here!?

 

 

why don't you just re-open the same ticket (don't create a new one!) and explain why your issue was not resolved

and add a picture with annotation?

I got all my support tickets solved, sometimes it takes some time.

 

PS: attach the picture directly to the ticket or upload it to one of the free image hosters. I will not click on that link.

 


Edited by Pansenmann, 12 November 2017 - 11:44 AM.


UrQuan #3 Posted 12 November 2017 - 11:45 AM

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Next time you ticket support, include that image + an image where you show the tank in garage (to verify that indeed accelerated crew training is off). Considering you post it here after support asked, i assume you got that feature turned off.

 

Also, make sure you are NOT running any mods to avoid any form of display issues.

Another note, are you sure the tank is locked out for you? The greyed out green XP button merely means you lack XP to unlock it (I just verified: enough XP: bright green - not enough XP: greyed out)

 

One last thing; the 'premium XP' you get on the vehicle, is it just the amount of XP you get from winning a battle? Then everything is fine & you should be able to grind as normal (I have a few 'elited tanks' where I can grind and this elite status isn't a problem for me, as long as I got accelerated training on off)


Edited by UrQuan, 12 November 2017 - 11:45 AM.


sil3ntkill4 #4 Posted 12 November 2017 - 11:56 AM

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since I'm not that active anymore, both of my tickets expired, so I couldn't reply. however I did screenshot the previous ticket when I opened the last one and had a same response

 

as for the XP, see the gold star instead of silver one? I only get the premium XP (which you convert to free xp for gold) with the acc crew training turned off

Posted Image


Edited by sil3ntkill4, 12 November 2017 - 12:00 PM.


Balc0ra #5 Posted 12 November 2017 - 11:57 AM

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Once a tank turns elite, it won't go back to a non elite state again. Even if they add new modules or a new tank to unlock from it.

 

But when the tank is elite, the accelerated crew function is activated by default. Even when they add new tanks to it. So make sure that box is ticked off. If that is on, no XP will go to the tank. You want XP to unlock the tier X, simply turn that off. As we have had a few topics regarding this after they got pushed to tier 9. None of them had that off.



AliceUnchained #6 Posted 12 November 2017 - 11:58 AM

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Sigh... I opened the link and OP has 3.064 XP on his T-54 Ltwt. which most certainly means he can grind XP with it. He also has 26.505 free XP, and thus does not have near enough XP yet to research the LT-100 LT. So either he has accelerated crew training enabled, or some MOD conflict.

 

View Postsil3ntkill4, on 12 November 2017 - 11:56 AM, said:

as for the XP, see the gold star instead of silver one? I only get the premium XP (which you convert to free xp for gold) with the acc crew training turned off

 

No you don't, unless a MOD is conflicting. Once you've elited a vehicle, it remains elited and thus gives you the option to grind XP on the vehicle or crew. When you disable accelerated crew training it most certainly will allow you to grind XP on the vehicle. I can do so on my AMX 13 90 for example. Seeing as how you have that second option, 'Automatically return crew', I'm guessing MOD conflict.

 

Did you notice the 3.064 XP you have on that vehicle? That's not Free XP now is it? How did that happen, hmm?

 


Edited by AliceUnchained, 12 November 2017 - 12:01 PM.


Balc0ra #7 Posted 12 November 2017 - 12:00 PM

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You uploaded the image as I posted. I see it's off. But.. you clearly have a mod pack installed. And if that is a day one mod pack, as in not updated yet. Then update it, or start the game in safe mode and try again. As there have been many a mirco patches of late. And they can screw up even UI mods to show wrong info etc. 

cragarion #8 Posted 12 November 2017 - 12:03 PM

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You have to talk very slowly and clearly to them and explain it very carefully in a way they understand.

in problems i have had in the past i have had to reopen a ticket several times, and it was only after about the 5th member of staff answered the ticket that they finally understood what i was talking about and the issue was resolved,

Remember the staff you will be talking to will be Eastern European or Russian, English is not their first language and things can get lost in translation.

 

Never mind just read the posts that were posted while i was typing this that's probably the answer.


Edited by cragarion, 12 November 2017 - 12:07 PM.


AliceUnchained #9 Posted 12 November 2017 - 12:07 PM

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View Postcragarion, on 12 November 2017 - 12:03 PM, said:

You have to talk very slowly and clearly to them and explain it very carefully in a way they understand.

 

So... let... us... try... this... with... you... then...

 

OP... has... a... conflicting... MOD...

 

View Postcragarion, on 12 November 2017 - 12:03 PM, said:

Remember the staff you will be talking to will be Eastern European or Russian, English is not their first language and things can get lost in translation.

 

Never mind just read the posts that were posted while i was typing this that's probably the answer.

 

The EU office is in Paris, you dimwit. And you need more than 5 minutes to write that nonsense which anyone with English at a basic level could write in less than a minute?


Edited by AliceUnchained, 12 November 2017 - 12:08 PM.


CmdRatScabies #10 Posted 12 November 2017 - 12:09 PM

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Play one game in it & check that the 3064 does not increase.  If it doesn't post before & after screen shots on a ticket to support to prove Training is off & XP isn't being added  - & best do it in safe mode or they will say it's mods.

CmdRatScabies #11 Posted 12 November 2017 - 12:10 PM

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View PostAliceUnchained, on 12 November 2017 - 12:07 PM, said:

 

So... let... us... try... this... with... you... then...

 

OP... has... a... conflicting... MOD...

 

 

The EU office is in Paris, you dimwit. And you need more than 5 minutes to write that nonsense which anyone with English at a basic level could write in less than a minute?

 

Alice, do you work for UK Foreign office?

 



UrQuan #12 Posted 12 November 2017 - 12:13 PM

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View Postsil3ntkill4, on 12 November 2017 - 11:56 AM, said:

since I'm not that active anymore, both of my tickets expired, so I couldn't reply. however I did screenshot the previous ticket when I opened the last one and had a same response

 

as for the XP, see the gold star instead of silver one? I only get the premium XP (which you convert to free xp for gold) with the acc crew training turned off

Posted Image

 

Then it is fine & you are OK. You are gaining vehicle-specific XP from battles & accelerated crew training is off. Where that XP is displayed gold or silver doesn't matter, as long as it's collected on the vehicle.

The reason the LT 100 research button is greyed out, is simply because you didn't collect enough XP yet to buy it.



sil3ntkill4 #13 Posted 12 November 2017 - 12:16 PM

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safe mode - NO MODS

 

before:

Posted Image

after a game with acc crew off:

Posted Image

 

I can't seem to find it OK because I cant use that XP for T100LT without paying gold and convert it to free xp. OR does that mean that I can use this particular XP like premium XP if I want to but I can still grind it for T100 even if it's gold XP? edit: I have now calculated the "needed" XP (you know when you hover over the locked tank) and it seems that it DOES add the FREE XP amount to the golden XP, so I guess it could be used both as elite XP and as standard XP

 


Edited by sil3ntkill4, 12 November 2017 - 12:23 PM.


CmdRatScabies #14 Posted 12 November 2017 - 12:19 PM

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View Postsil3ntkill4, on 12 November 2017 - 12:16 PM, said:

safe mode - NO MODS

 

before:

Posted Image

after a game with acc crew off:

Posted Image

 

I can't seem to find it OK because I cant use that XP for T100LT without paying gold and convert it to free xp

 

Doesn't that show that you just received 8616 XP?

UrQuan #15 Posted 12 November 2017 - 12:20 PM

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Well, all looks fine to me, your vehicle is collecting XP & you do NOT need to convert it. Just keep collecting it & you can unlock the LT 100. The gold display is because the vehicle is elited, but it doesn't matter.

 

Again; the research button for the LT 100 is greyed out because you do not have enough XP yet to buy it, that's all. It only turns bright green if you have enough XP to buy it (XP on vehicle + free XP); keep collecting that XP & you'll be able to unlock it. 

No, you do NOT need to convert it. It just gives you the option to do it, because the vehicle is elited, but you don't have to use it.


Edited by UrQuan, 12 November 2017 - 12:24 PM.


jabster #16 Posted 12 November 2017 - 12:22 PM

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View PostCmdRatScabies, on 12 November 2017 - 11:19 AM, said:

 

Doesn't that show that you just received 8616 XP?

 

Maybe he works in customer support?

CmdRatScabies #17 Posted 12 November 2017 - 12:23 PM

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It's showing as available to convert to Free XP because it's Elited.  You only need to convert if you wanted t use it on a tank other than the LT100.  If you want to use in on the LT 100 then you don't need to convert it - just keep accumulating it until you have enough.

PayMore #18 Posted 12 November 2017 - 12:24 PM

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Sounds like support incompetence

 



CmdRatScabies #19 Posted 12 November 2017 - 12:25 PM

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View PostPayMore, on 12 November 2017 - 12:24 PM, said:

Sounds like support incompetence

 

 

Why?

sil3ntkill4 #20 Posted 12 November 2017 - 12:25 PM

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View PostUrQuan, on 12 November 2017 - 12:20 PM, said:

Just keep collecting it & you can unlock the LT 100. The gold display is because the vehicle is elited, but it doesn't matter.

 

yes, it seems so! thanks all! I wish support was more helpful since I remember converting t54ltwt XP some time ago without knowing this, but hey - that's why real people are at the forums

Edited by sil3ntkill4, 12 November 2017 - 12:26 PM.






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