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Support team take to long for reply


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Ciupryanski #1 Posted 16 November 2017 - 11:28 AM

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Hi,i start this topic because WG suport are usseles,still waiting a response from they 36+ h.Wtf they dont invest in suport team to get more peoples...i want know if a big guy from forum can help me to solve my problem...



cragarion #2 Posted 16 November 2017 - 12:34 PM

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WOW 36 hours and no reply,

go play a game that takes 2 weeks to reply to support tickets,

wg normally respond within 48 hours, they have allot of problems at the moment so they have longer response times,

also they don't work 24-7 they hold normal office hours,

if you want a fast response go play something like Ryzom last time i contacted support there a gm appeared in front of me within 5 mins.


Edited by cragarion, 16 November 2017 - 12:34 PM.


Ciupryanski #3 Posted 16 November 2017 - 12:38 PM

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I stop playing new games,i bought pubg but i can play 2_4 h when i get free from work. You know what happen?

Balc0ra #4 Posted 17 November 2017 - 04:57 AM

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View PostCiupryanski, on 16 November 2017 - 12:38 PM, said:

I stop playing new games,i bought pubg but i can play 2_4 h when i get free from work. You know what happen?

 

There are 999999 issues with the game atm. Support is swamped with issues and tickets more so then normal due to chat, camo reward and campaign issues. Under normal circumstances it would take 2-3 working days to give you a reply. As in 72 hours. But you might have to wait up to 5 days, or 120 hours now.

 

View PostCiupryanski, on 16 November 2017 - 11:28 AM, said:

Wtf they dont invest in suport team to get more peoples...i want know if a big guy from forum can help me to solve my problem...

 

Like you, they have a life outside of work. So not much will happen past normal working hours. As it's not 100% staffed 24/7. Even with more people, it might not go faster.. or as fast as you want considering there are 100 tickets pr person a day. 80 of them are rants or stupid stuff they really can't waste their time on. Like "I team killed a friendly that shot me and got banned" BS among all the legit tickets. So the more crap they find, the longer it will also take sadly.






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