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You think the PR is bad in the EU cluster?


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qpranger #1 Posted 18 November 2017 - 10:59 PM

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Remember the compensation girl earlier this week? How WG did not initially include a second skill with her? But then they updated her. Well, over in the RU cluster, instead of updating the girl they updated the news item about her, stating that she only has one skill. So kudos to our EU WG staff for being slightly better than their RU colleagues :)

cowtapult1 #2 Posted 19 November 2017 - 12:30 AM

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there is PR in EU cluster?

fighting_falcon93 #3 Posted 19 November 2017 - 12:37 AM

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View Postqpranger, on 18 November 2017 - 10:59 PM, said:

How WG did not initially include a second skill with her? But then they updated her.

 

Erhm what? The female crew member I got only had SoS + 1 skill. Should there be 2 skills? :confused:



japtank #4 Posted 19 November 2017 - 12:39 AM

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View Postcowtapult1, on 19 November 2017 - 12:30 AM, said:

there is PR in EU cluster?

 

This is uncalled for, really.

 

I'm quite happy with the service atm, things are looking even better for the future.



qpranger #5 Posted 19 November 2017 - 12:40 AM

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View Postfighting_falcon93, on 19 November 2017 - 01:37 AM, said:

 

Erhm what? The female crew member I got only had SoS + 1 skill. Should there be 2 skills? :confused:

 

BIA plus another skill at 100%, should be so.

Edited by qpranger, 19 November 2017 - 12:47 AM.


fighting_falcon93 #6 Posted 19 November 2017 - 12:57 AM

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View Postqpranger, on 19 November 2017 - 12:40 AM, said:

BIA plus another skill at 100%, should be so.

 

Oh I thought that you meant SoS + 2 skills at 100%. Was this the "increased" compensation or are we still waiting for that one?



qpranger #7 Posted 19 November 2017 - 01:01 AM

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View Postfighting_falcon93, on 19 November 2017 - 01:57 AM, said:

 

Oh I thought that you meant SoS + 2 skills at 100%. Was this the "increased" compensation or are we still waiting for that one?

 

I activated her on the first day and she only had BIA, the second skill I selected was at zero. Frankly I am surprised how WG corrected that a day later without a micropatch.

fighting_falcon93 #8 Posted 19 November 2017 - 01:03 AM

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View Postqpranger, on 19 November 2017 - 01:01 AM, said:

I activated her on the first day and she only had BIA, the second skill I selected was at zero. Frankly I am surprised how WG corrected that a day later without a micropatch.

 

So SoS + 0% 1st skill was the original compensation, and then the "increased" compensation was SoS + 100% 1st skill?

Oh wow, WG is really spoiling us :D /s


Edited by fighting_falcon93, 19 November 2017 - 01:04 AM.


Aikl #9 Posted 19 November 2017 - 01:04 AM

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I was under the impression that RU was actually promised a 'Berlin crew'? Time to take a peek into the RU forums through the translator, I guess.

 

 

View Postjaptank, on 18 November 2017 - 11:39 PM, said:

 

This is uncalled for, really.

 

I'm quite happy with the service atm, things are looking even better for the future.

 

At the moment things are rather nice for the most part. However, it's not a bad idea to keep them on their toes. We've seen knee-jerk efforts ending in empty promises in the past; statements were made in regards to the little Type 5-related thread, and hardly a month later we basically catch them asleep at the helm when game-related issues arised.

 

View Postfighting_falcon93, on 19 November 2017 - 12:03 AM, said:

 

So SoS + 0% 1st skill was the original compensation, and then the "increased" compensation was SoS + 100% 1st skill?

Oh wow, WG is really spoiling us :D /s

 

​No, the original compensation was wrong; the "increased" compensation was merely fixing the first one - not an additional one. I think that is still pending confirmation of e.g. the chat issues being resolved (which it seems to be for at least some users).

 

 

 


Edited by Aikl, 19 November 2017 - 01:05 AM.


magkiln #10 Posted 19 November 2017 - 01:06 AM

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PR broke down this year with the whole Chrysler tank/ sirFoch incident. SInce then it has been OK. It's not PRs fault that the programmers keep messing up.

fighting_falcon93 #11 Posted 19 November 2017 - 01:14 AM

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View PostAikl, on 19 November 2017 - 01:04 AM, said:

​No, the original compensation was wrong; the "increased" compensation was merely fixing the first one - not an additional one. I think that is still pending confirmation of e.g. the chat issues being resolved (which it seems to be for at least some users).

 

Aha, now I understand, thanks :great:



Aikl #12 Posted 19 November 2017 - 01:16 AM

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View Postmagkiln, on 19 November 2017 - 12:06 AM, said:

PR broke down this year with the whole Chrysler tank/ sirFoch incident. SInce then it has been OK. It's not PRs fault that the programmers keep messing up.

 

This was never about the bugs and issues themselves, but rather the lack of communication and acknowledging the problems. While there sure was a lot of whining, it'd be a horrible idea to not bring attention to the subject, lest they'd respond to other issues with silence.

shane73tank #13 Posted 19 November 2017 - 09:56 AM

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View PostAikl, on 19 November 2017 - 12:16 AM, said:

 

This was never about the bugs and issues themselves, but rather the lack of communication and acknowledging the problems. While there sure was a lot of whining, it'd be a horrible idea to not bring attention to the subject, lest they'd respond to other issues with silence.

 

but in fairness the mods did keep a thread up to date in the announcements section, give them some slack on this one 

Aikl #14 Posted 19 November 2017 - 10:44 AM

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View Postshane73tank, on 19 November 2017 - 08:56 AM, said:

 

but in fairness the mods did keep a thread up to date in the announcements section, give them some slack on this one 

 

 The PMs, being a 'global' issue, was handled well, all things considered. The chat/contacts issues, being an EU-specific one, was not. The staff has even acknowledged that.

The staff we see on the forum are more than likely doing a good job with what they've got. It is however a mistake to not consider them the 'face' of Wargaming in the absence of any other company representatives. Think service industry. You complain to the waiter about cold food despite the cook being the problem. You more than likely remind your waiter to make sure your food is hot the next time you're there - because, let's face it, that restaurant is the best in town despite being run by idiots and having some intermittent problems.

 

I'm prepared to give WG some slack when it's proven that this isn't the result of some knee-jerk reaction. As I've said above, this is not the first time we've been promised better staff-player interaction on the forums.



jabster #15 Posted 19 November 2017 - 10:55 AM

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View Postshane73tank, on 19 November 2017 - 08:56 AM, said:

 

but in fairness the mods did keep a thread up to date in the announcements section, give them some slack on this one 

 

They have for the missions issues but it seems to have got to the stage where WG get ‘praised’ just for doing something that you might reasonable expect a company to do.

DustyRhodes #16 Posted 19 November 2017 - 11:14 AM

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''This is uncalled for, really.

 

I'm quite happy with the service atm, things are looking even better for the future.''

 

Not really; WG ''fixed'' the chat bug, gave compensation and for me chat was down again within a day. I am getting really tired of having to act as tech support for WG because they can't get their house in order.



magkiln #17 Posted 19 November 2017 - 01:11 PM

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View PostAikl, on 19 November 2017 - 01:16 AM, said:

 

This was never about the bugs and issues themselves, but rather the lack of communication and acknowledging the problems. While there sure was a lot of whining, it'd be a horrible idea to not bring attention to the subject, lest they'd respond to other issues with silence.

 

The question is whether the PR division received the necessary information about what was happening on the technical end. I've lost count of the number of micropatches we've received, which gives me the impression that things were pretty chaotic.  Under those circumstances there wasn't much they could do othre than say 'we're working on it and we'll give you all some compensation for the mess.' Unfortuntately, the patches didn't actually fix the problems, so they had to keep saying the same thing.

I suspect it's a bit like being Donal Trump's press secretary.He keeps saying (or twittering) things he shouldn't, and you have to keep saying he ddidn't really mean them.



Aikl #18 Posted 19 November 2017 - 02:49 PM

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View Postmagkiln, on 19 November 2017 - 12:11 PM, said:

 

The question is whether the PR division received the necessary information about what was happening on the technical end. I've lost count of the number of micropatches we've received, which gives me the impression that things were pretty chaotic.  Under those circumstances there wasn't much they could do othre than say 'we're working on it and we'll give you all some compensation for the mess.' Unfortuntately, the patches didn't actually fix the problems, so they had to keep saying the same thing.

I suspect it's a bit like being Donal Trump's press secretary.He keeps saying (or twittering) things he shouldn't, and you have to keep saying he ddidn't really mean them.

 

Something along those lines is more than likely the root of the problem, yes. 

 

I do find it interesting that the information flow (and everything else) was so much better when handling the global issue rather than the regional one.

 

It's frankly astonishing that the office grinds to a halt when three staff members are out on a pre-planned event weekend, which was more or less the explanation for the lack of immediate response (though it hardly explains the part where they ignored it).
Can't really blame the forum staff for this, of course. It's evident that there are few guidelines for handling these kinds of things, and despite doing a good job the day-to-day forum staff are not the right people. 
Even providing the players with an explanation for the problem helps a great deal - not acknowledging a problem does the complete opposite. The chat issues were rather peculiar in that regard; they were seemingly not connected to any changes in software or the userbase, yet it was fixed by a patch. 


Edited by Aikl, 19 November 2017 - 02:51 PM.


Homer_J #19 Posted 19 November 2017 - 03:08 PM

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View Postqpranger, on 19 November 2017 - 12:01 AM, said:

 

I activated her on the first day and she only had BIA, the second skill I selected was at zero. Frankly I am surprised how WG corrected that a day later without a micropatch.

 

It's only a database update. Shouldn't even need any downtime.

 

where crew is female and skill exp is less than enough for a whole skill add enough exp to give 1 skill.

 

You might make it a bit more complicated, limit to crew created during a certain timeframe for instance so you don't catch girly crew who have had a reset.






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