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Install problem


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ionut_popescu42 #1 Posted 18 November 2017 - 11:51 PM

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i try to find solutions on the web and failed:

i try to install WOT and WOW, after i download the file from the web and start the installation the launcher screen freeze: http://prntscr.com/gwhppz

like this (i wait for 1 hour nothing happened).

try to run as admin, re download for 24021342134 times. 

i played wot and wow on the computer before... 

The log:

Log started:
12/10/2017 14:21:48
 
12/10/2017 14:21:48   Loading localized resources...
12/10/2017 14:21:48   Loading configuration...
12/10/2017 14:21:48  WARNING: Error during reading of "app_type.xml".
12/10/2017 14:21:48   Process configuration file: 'C:\Program Files (x86)\world of tanks\WoTLauncher.cfg'
12/10/2017 14:21:48   Download speed is unlimited
12/10/2017 14:21:48   Auto update settings: default-disabled(0); display(1); check period: 14400 sec; install period: 14400 sec
12/10/2017 14:21:48   Restored selected chain: sd3
12/10/2017 14:21:48   Applying -select_target sd option
12/10/2017 14:21:48   Setting preferred chain: sd3...
12/10/2017 14:21:48   Applying -select_auto_update install(2) option
12/10/2017 14:21:48   Update localizations...
12/10/2017 14:21:48   Start "WoTLauncher.exe" params=""C:\Program Files (x86)\world of tanks\WoTLauncher.exe"  -postinstall -select_target sd -select_auto_update 2 -session_id 6E02A52C0731483FB48F9FBEC002BE2F"
12/10/2017 14:21:48   Session id="6E02A52C0731483FB48F9FBEC002BE2F"
12/10/2017 14:21:48   Installation id="CC866092C8F638D662450E9662450E962C2A4FD2"
12/10/2017 14:21:48   Info for "WoTLauncher.exe": Version: 0.3.26.606, Comment: "Built: 20170410 064536, Revision: #627399 (stable_3.26)"
12/10/2017 14:21:48   Create update folder: path="C:\Program Files (x86)\world of tanks\Updates"
12/10/2017 14:21:48   Try access patch folder: path="C:\Program Files (x86)\world of tanks\Updates"
12/10/2017 14:21:48   Create temp folder: path="C:\Program Files (x86)\world of tanks\UpdatesData\temp"
12/10/2017 14:21:48   Try access temp folder: path="C:\Program Files (x86)\world of tanks\UpdatesData\temp"
12/10/2017 14:21:48   Save configuration: path="C:\Program Files (x86)\world of tanks\WoTLauncher.cfg"
12/10/2017 14:21:49   Tray executable has been added to startup
12/10/2017 14:21:49   Running tray request: C:\Program Files (x86)\world of tanks\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 2072
12/10/2017 14:21:49  ERROR: Failed to start process. Error(0x80070002)
12/10/2017 14:25:58   Stop. Reason: fail during initialization; Code: 0x01000009
 
 
Log started:
12/10/2017 14:30:05
 
12/10/2017 14:30:05   Loading localized resources...
12/10/2017 14:30:05   Loading configuration...
12/10/2017 14:30:05  WARNING: Error during reading of "app_type.xml".
12/10/2017 14:30:05   Process configuration file: 'C:\Program Files (x86)\world of tanks\WoTLauncher.cfg'
12/10/2017 14:30:05   Download speed is unlimited
12/10/2017 14:30:05   Auto update settings: install(2); display(1); check period: 14400 sec; install period: 14400 sec
12/10/2017 14:30:05   Restored selected chain: sd3
12/10/2017 14:30:05   Update localizations...
12/10/2017 14:30:05   Start "WoTLauncher.exe" params=""C:\Program Files (x86)\world of tanks\WoTLauncher.exe" "
12/10/2017 14:30:05   Session id="0CC268B445CCD8F5781E17A3848418D4"
12/10/2017 14:30:05   Installation id="CC866092C8F638D662450E9662450E962C2A4FD2"
12/10/2017 14:30:05   Info for "WoTLauncher.exe": Version: 0.3.26.606, Comment: "Built: 20170410 064536, Revision: #627399 (stable_3.26)"
12/10/2017 14:30:05   Create update folder: path="C:\Program Files (x86)\world of tanks\Updates"
12/10/2017 14:30:05   Try access patch folder: path="C:\Program Files (x86)\world of tanks\Updates"
12/10/2017 14:30:05   Create temp folder: path="C:\Program Files (x86)\world of tanks\UpdatesData\temp"
12/10/2017 14:30:05   Try access temp folder: path="C:\Program Files (x86)\world of tanks\UpdatesData\temp"
12/10/2017 14:30:05   Save configuration: path="C:\Program Files (x86)\world of tanks\WoTLauncher.cfg"
12/10/2017 14:30:05   Running tray request: C:\Program Files (x86)\world of tanks\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 7880
12/10/2017 14:30:05  ERROR: Failed to start process. Error(0x80070002)
12/10/2017 14:30:21   Stop. Reason: fail during initialization; Code: 0x01000009


cragarion #2 Posted 20 November 2017 - 10:09 AM

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1/ make sure old game and installer are completely uninstalled,

2/ run maintenance on your system specifically chkdsk and scndsk

3/ make sure all drivers are up to date (you can get driver booster 4 from steam for free),

4/ make certain you are downloading the European game installer https://worldoftanks.../game/download/

 

If that does not work contact SUPPORT at the top of the page.

 






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