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StronkPotato #1 Posted 04 December 2017 - 10:42 PM

    Private

  • Player
  • 910 battles
  • 4
  • Member since:
    04-04-2015

Hello,

is there an actual way to contact a real person? I need to solve an issue that can't be solved without someone actually reading what has happened. 

Thanks!



Nishi_Kinuyo #2 Posted 04 December 2017 - 11:07 PM

    Colonel

  • Player
  • 7266 battles
  • 3,750
  • [GUP] GUP
  • Member since:
    05-28-2011
Try sending a ticket.

StronkPotato #3 Posted 04 December 2017 - 11:19 PM

    Private

  • Player
  • 910 battles
  • 4
  • Member since:
    04-04-2015
yeah well that gets me nowhere, because tickets are made to work automatically, so you are getting automatic replies based on selected problem, not reading what you write at all basically.

Eaglax #4 Posted 04 December 2017 - 11:40 PM

    Lieutenant Сolonel

  • Player
  • 18973 battles
  • 3,481
  • Member since:
    01-12-2012
just keep replying to their answers and eventually someone will take a serious look into it. Worked for me several times :)

Nokkeli #5 Posted 05 December 2017 - 12:59 PM

    Second Lieutenant

  • Player
  • 17712 battles
  • 1,048
  • [SWEDH] SWEDH
  • Member since:
    11-22-2012
Could it be that if you are just getting automated replies that your issue is not really an issue?

cragarion #6 Posted 05 December 2017 - 03:43 PM

    Captain

  • Beta Tester
  • 42449 battles
  • 2,180
  • Member since:
    07-10-2010

View PostStronkPotato, on 04 December 2017 - 10:42 PM, said:

Hello,

is there an actual way to contact a real person? I need to solve an issue that can't be solved without someone actually reading what has happened. 

Thanks!

 

View PostStronkPotato, on 04 December 2017 - 11:19 PM, said:

yeah well that gets me nowhere, because tickets are made to work automatically, so you are getting automatic replies based on selected problem, not reading what you write at all basically.

 

Tickets are not made to work automatically, send in a ticket if you are not happy with the first response you get RE-OPEN the ticket.

TsundereWaffle #7 Posted 05 December 2017 - 03:51 PM

    Field Marshal

  • Player
  • 26306 battles
  • 10,882
  • [LEWD] LEWD
  • Member since:
    03-31-2013
Or be like me and only make tickets that are impossible to be answered by a bot :v




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