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Ticket disappered after tricky questions


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SF_Tank #1 Posted 13 December 2017 - 11:32 AM

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Hi!

I have problem about missing order. After many reopening of ticket I was told from the support:"Because you have not completed all the T55A missions, your order from completed T55A TD-15 mission with honour is not available". You get it when you complete all the T55A mission". I doubted that to support and then the ticket disappeared???
 

Do you think that this is fair policy from support?


 

SF



DracheimFlug #2 Posted 13 December 2017 - 11:40 AM

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View PostSF_Tank, on 13 December 2017 - 11:32 AM, said:

Hi!

I have problem about missing order. After many reopening of ticket I was told from the support:"Because you have not completed all the T55A missions, your order from completed T55A TD-15 mission with honour is not available". You get it when you complete all the T55A mission". I doubted that to support and then the ticket disappeared???
 

Do you think that this is fair policy from support?


 

SF

 

They normally give you warning before a ticket is deleted. If you had to reopen the ticket many times, though, what were the earlier responses? They may have just gotten fed up with you not liking the answers.

 

Oh and discussing individual cases in the forums is against the forum rules..... (normal for most gaming forums, actually). So don't be surprised if this thread gets closed too... 


Edited by DracheimFlug, 13 December 2017 - 11:41 AM.


SF_Tank #3 Posted 13 December 2017 - 11:48 AM

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Hi!

 

Is it really so that If you have not completed all the T55A missions, your order from completed T55A TD-15 mission with honour is not available untill you have complete all. When has this changed?

SF



DracheimFlug #4 Posted 13 December 2017 - 12:03 PM

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View PostSF_Tank, on 13 December 2017 - 11:48 AM, said:

Hi!

 

Is it really so that If you have not completed all the T55A missions, your order from completed T55A TD-15 mission with honour is not available untill you have complete all. When has this changed?

SF

 

As I understand it, the order should be available, and should be applicable to a normal (non-15) mission but it takes 4 to apply to a 15 mission. Have you gotten the female crew member for TD-15 completion? If so, you should have the order.... 

Schemezoid #5 Posted 13 December 2017 - 12:04 PM

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It's the communist way!

SF_Tank #6 Posted 13 December 2017 - 12:45 PM

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View PostDracheimFlug, on 13 December 2017 - 12:03 PM, said:

 

As I understand it, the order should be available, and should be applicable to a normal (non-15) mission but it takes 4 to apply to a 15 mission. Have you gotten the female crew member for TD-15 completion? If so, you should have the order....

 

 

Hi!

 

I got the extra female member, but not the order. I quess there is nothing to do how to get the missing order. I have 3 order available now and the fourth would help me to complete some 15-mission....



Bennie182 #7 Posted 14 December 2017 - 12:26 PM

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View PostSF_Tank, on 13 December 2017 - 11:32 AM, said:

Hi!

I have problem about missing order. After many reopening of ticket I was told from the support:"Because you have not completed all the T55A missions, your order from completed T55A TD-15 mission with honour is not available". You get it when you complete all the T55A mission". I doubted that to support and then the ticket disappeared???
 

Do you think that this is fair policy from support?


 

SF

they don't like it when you don't accept a bu**sh*t answer. I've done the same a lot of times and they only copy-paste stuff and after some time they just remove my question and block the option to reopen it. I will never trust WG anymore, since they don't even take the time to read your full post. They are like: oh that is probably about this or that, so I will copy-paste some stuff and click "send". hopefully he doesn't respond to it.



K_A #8 Posted 14 December 2017 - 12:28 PM

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View PostSF_Tank, on 13 December 2017 - 11:45 AM, said:

 

 

Hi!

 

I got the extra female member, but not the order. I quess there is nothing to do how to get the missing order. I have 3 order available now and the fourth would help me to complete some 15-mission....

 

You get the girl crew member for completing it without honors, you get the order by completing it with honors..

Edited by K_A, 14 December 2017 - 12:28 PM.


AliceUnchained #9 Posted 14 December 2017 - 01:28 PM

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View PostBennie182, on 14 December 2017 - 12:26 PM, said:

they don't like it when you don't accept a bu**sh*t answer. I've done the same a lot of times and they only copy-paste stuff and after some time they just remove my question and block the option to reopen it. I will never trust WG anymore, since they don't even take the time to read your full post. They are like: oh that is probably about this or that, so I will copy-paste some stuff and click "send". hopefully he doesn't respond to it.

 

Usually it is the other way around though. Players create tickets regarding all sorts of BS, stemming from an inability to read, comprehend or even attempt to understand how something is supposed to work, and when they receive an actual correct answer, in line with how it's supposed to work, they throw a hissy fit because it's not the answer they want.

 

The OP is wrong, the answer from support correct, and that really is the end of it. Judging by the 'normal' level of your posting, I sincerely doubt any of your tickets were any different.






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