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my account has been broken and the email address the same


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cheche256900 #1 Posted 18 January 2018 - 03:15 PM

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as I said my account has been broken and the email address  the same

I had health problems and I have not entered the game for a long time when I entered surprise my account was "your account has been suspended due to violation of the Game Rules"  I did a lot of off tickets to account support compromised account case... the answer was the same sorry we can not do anything I have proven that the account has been hacked and my email address to if necessary I will show the proof here too.I want to know there is a possibility to recover the account??? because we invested some time and money in it and I'm really sorry to start from the beginning I understand that there are rules that have to be respected but as long as I have not played and played someone else in my place without my consent I do not understand why it's so hard to recover my account.. can be tracked and if you do not respect to block me again

sorry for my long speech but i want to play on my account :(

 

 



djuro900 #2 Posted 18 January 2018 - 03:19 PM

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View Postcheche256900, on 18 January 2018 - 02:15 PM, said:

as I said my account has been broken and the email address  the same

I had health problems and I have not entered the game for a long time when I entered surprise my account was "your account has been suspended due to violation of the Game Rules"  I did a lot of off tickets to account support compromised account case... the answer was the same sorry we can not do anything I have proven that the account has been hacked and my email address to if necessary I will show the proof here too.I want to know there is a possibility to recover the account??? because we invested some time and money in it and I'm really sorry to start from the beginning I understand that there are rules that have to be respected but as long as I have not played and played someone else in my place without my consent I do not understand why it's so hard to recover my account.. can be tracked and if you do not respect to block me again

sorry for my long speech but i want to play on my account :(

 

 

 

What dou you mean we? 



cheche256900 #3 Posted 18 January 2018 - 03:21 PM

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View Postdjuro900, on 18 January 2018 - 02:19 PM, said:

 

What dou you mean we? 

 

google translate sorry

_T_1_T_4_N_0_ #4 Posted 18 January 2018 - 03:24 PM

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View Postcheche256900, on 18 January 2018 - 03:21 PM, said:

 

google translate sorry

 

You wrote 'we' as who else where you aware of who got the ban that you now want to recover?

OreH75 #5 Posted 18 January 2018 - 03:24 PM

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Last battle was ~8 months ago, if they hacked your account and it is now suspended for "violation of Game Rules" it probably means they were using illegal mods and your account has now been permanently banned.

Edited by OreH75, 18 January 2018 - 03:24 PM.


Balc0ra #6 Posted 18 January 2018 - 03:32 PM

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View Postcheche256900, on 18 January 2018 - 03:15 PM, said:

I had health problems and I have not entered the game for a long time

 

And you played this game last? As the mod ban waves have been a few months apart. If you were monitored before you left, and on the list. You could have been banned in the first wave regardless of when you played last. Not because you got hacked. As it's not instant ban as such.

cheche256900 #7 Posted 18 January 2018 - 03:34 PM

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View PostOreH75, on 18 January 2018 - 02:24 PM, said:

Last battle was ~8 months ago, if they hacked your account and it is now suspended for "violation of Game Rules" it probably means they were using illegal mods and your account has now been permanently banned.

 

as long as I have played on my account I used only xwm alert I received on 17 Sep 2017 mail account was hacked

OreH75 #8 Posted 18 January 2018 - 03:36 PM

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Your mail account is only a login name for your wot account and if your mail account got hacked they would not be able to "hack" your WoT account as well. Unless you used the same password for your WoT account, which would be completely stupid....

Graeme0 #9 Posted 18 January 2018 - 03:38 PM

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Sounds like you have a virus on yournpc, probably recording key strokes etc, hence your email and WoT account have both bee hit, you cant blame WG for both.

 

Use up to date software, strong malware protection and strong passwords.



cheche256900 #10 Posted 18 January 2018 - 03:41 PM

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I do not know how and when this happened I just found the blocked account permanently do not think I'm doing it because I have nothing better to do or waste time but it does not seem right and I want to know if something can be done for that I really want to be able to play on my account if you understand me well it's hard for me to translate all my thoughts and make myself understood

djuro900 #11 Posted 18 January 2018 - 03:44 PM

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View Postcheche256900, on 18 January 2018 - 02:41 PM, said:

I do not know how and when this happened I just found the blocked account permanently do not think I'm doing it because I have nothing better to do or waste time but it does not seem right and I want to know if something can be done for that I really want to be able to play on my account if you understand me well it's hard for me to translate all my thoughts and make myself understood

 

To be honest it looks to me like you were using ilegall mods and got banned. Now i wont judge you maybe you didnt know they were illegal but nonetheless you broke rules



cheche256900 #12 Posted 18 January 2018 - 03:47 PM

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View PostOreH75, on 18 January 2018 - 02:36 PM, said:

Your mail account is only a login name for your wot account and if your mail account got hacked they would not be able to "hack" your WoT account as well. Unless you used the same password for your WoT account, which would be completely stupid....

 

my email password is the same as wot password because it was easier for me to remember it I can and prove or if there is someone I can trust and can give to be checked and now I still have the same password as before I have not changed yet

Balc0ra #13 Posted 18 January 2018 - 03:49 PM

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View Postcheche256900, on 18 January 2018 - 03:34 PM, said:

 

as long as I have played on my account I used only xwm alert I received on 17 Sep 2017 mail account was hacked

 

And your last battle was at the 5th of April. So no one has played a battle after you email got hacked to get banned for anything if that's the case.

cheche256900 #14 Posted 18 January 2018 - 03:53 PM

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I agree to give all the data and passwords to be checked with my email address I use it for the game so I have nothing to hide I use another email address for my personal conversations

_Bundesheer_ #15 Posted 18 January 2018 - 03:59 PM

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And what do you expect from us to do? Salvation?



cheche256900 #16 Posted 18 January 2018 - 04:00 PM

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I will tell you once I do not know the detail just happened I found the blocked account I have some alerts on 17th Sep 2017 I did and pictures I do not know who has logged in and what if you tell me what to do and where to look can bring other evidence I will try to put here the pictures that I hope will succeed
 

View PostPlan_B_from_Outer_Space, on 18 January 2018 - 02:59 PM, said:

And what do you expect from us to do? Salvation?

 

I'd like to get my account back I can play it's still easy I'm not laughing but when you took the money it was ok I'm sorry because I do not feel guilty I do not understand why it's so hard for you at wot well that you like the money players do not matter and their problems thank you for solving you are nice people  ...
 

Balc0ra #17 Posted 18 January 2018 - 04:10 PM

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View Postcheche256900, on 18 January 2018 - 04:00 PM, said:

I will tell you once I do not know the detail just happened I found the blocked account I have some alerts on 17th Sep 2017 I did and pictures I do not know who has logged in and what if you tell me what to do and where to look can bring other evidence I will try to put here the pictures that I hope will succeed

 

There is nothing anyone here can do. Support is the only way. But as I said, your time when your account got hacked, and when you played a battle last is not the same. As your last battle was 5 months before your account got hacked. So again, I highly doubt anyone has logged on your WOT account to play a battle and get you banned after the 17th of Sept. As you have not played a game since April.

 

So if you ask support when your account was banned. I'm willing to bet it was before Sep.


Edited by Balc0ra, 18 January 2018 - 04:11 PM.


Sfinski #18 Posted 18 January 2018 - 04:11 PM

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Show them receipts of your purchases. Might help getting your account back. 

Eaglax #19 Posted 18 January 2018 - 04:12 PM

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View PostOreH75, on 18 January 2018 - 03:36 PM, said:

Your mail account is only a login name for your wot account and if your mail account got hacked they would not be able to "hack" your WoT account as well. Unless you used the same password for your WoT account, which would be completely stupid....

 

If he hasn't the second authentication factor, which is obviously the case, then the mail account is enough... you can always reset the password.

 



Archaean #20 Posted 18 January 2018 - 04:19 PM

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I'm a little bit doubtful.

 

To me it looks like this person sold his account and is using a medical condition as an excuse as to why he didn't play. Him selling his account needs to be covered somehow and he uses the "I got hacked" card.

Poor him doesn't know that if you are hacked and it's not a database leak it's 100% his fault and wargaming has no responsiblity whatsover to restore his account if anything unjust was done on it. Wargaming can only act "accommodating" and restore his account. But many gaming companies stopped doing so because of fraud.






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