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Don't know how to apeale


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an_979 #1 Posted 21 April 2018 - 05:50 PM

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  • Member since:
    10-07-2017

My battle loading window was frozen so I disconnect and reconnect. When I returned to the game I was issued warning with instruction to appeal  to CUSTOMER SURVICE but I tried every possible way to get through to customer service to appeal  this issue but there is no way. Now can any one tell me what to do. The warning was FINAL !

Thank you. 


Edited by an_979, 21 April 2018 - 05:54 PM.


Graeme0 #2 Posted 21 April 2018 - 06:09 PM

    Warrant Officer

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    02-15-2015

Firstly, if WG has banned you for leaving battle early then it is obviously something you do on a regular basis. You have enough battles and time in the game to know the rules.

 

if this is 'final'  and there is no time and date in red when you try and log in then its not the first time you've been banned and you won't get any sympathy on here.

 

If this is not the case, raise a support ticket and explain your case to them. Rule 8.03 gives you the right of appeal.



SiliconSidewinder #3 Posted 21 April 2018 - 06:15 PM

    Brigadier

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  • Member since:
    09-16-2012

there is a suport button at the top of this page.

Click on it and try your luck.

 

 

 



an_979 #4 Posted 21 April 2018 - 06:23 PM

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  • 8931 battles
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  • Member since:
    10-07-2017
Thank you for the answers. It was simple: freeze>>disconnect to reenter the game>> get in the game>> tank was destroyed>> returned to garage and the banner popped up 

Edited by an_979, 21 April 2018 - 06:27 PM.


an_979 #5 Posted 21 April 2018 - 06:27 PM

    Private

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  • 4
  • Member since:
    10-07-2017
And by the way SiliconSidewinder ​ I had tried this button before and led me no where

K_A #6 Posted 21 April 2018 - 08:08 PM

    Brigadier

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    04-18-2013

If you haven't gotten banned, there's nothing to appeal really. Generally, if you desert a battle early, or if your internet fails and you don't load into the game at all, all you get as punishment is that you get 0 credits and 0 XP for that one battle. You can continue to play normally and no further punishment is given.

 

Only if you do this all the time do you get anything more serious like a ban. If your internet breaks down often enough to warrant a ban for deserting, then you really need to consider playing single player games only, as you'll be hurting your team mates constantly by handicapping them.



SiliconSidewinder #7 Posted 21 April 2018 - 10:28 PM

    Brigadier

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View Postan_979, on 21 April 2018 - 06:27 PM, said:

And by the way SiliconSidewinder ​ I had tried this button before and led me no where

 

funny, works perfectly fine for me..

an_979 #8 Posted 22 April 2018 - 10:27 PM

    Private

  • Player
  • 8931 battles
  • 4
  • Member since:
    10-07-2017

Issue solved. Thank you all for helping me.

And SiliconSidewinder

you are right !!!






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