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Client crashes during launch

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emmekus #1 Posted 12 May 2018 - 07:25 AM

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Everytime when i click play or use the app file directly to open the game, the client crashes.

I see splash screen everytime then bum.. Screen closes without any windows crash report. Also game creates crash report. I already have reach the support.


Here are the steps I have one so far.
1) update drivers
2)update framework,c++ libraries.
3) I tried both gpus

I need help...

Attached Files

  • Attached File   sorun2.jpg   311.46K
  • Attached File   dxdiag.txt   65.84K
  • Attached File   monitor_20180512_101925940.log   3.18K
  • Attached File   python.log   14.73K


Babbet_1 #2 Posted 12 May 2018 - 07:56 AM

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Well, I'm no techy, but have you tried deleting and re-installing the game? I had a similar problem after the 1.0 update, and that worked for me. Apart from that, I don't have any other suggestions, but no doubt folk with more of a clue will be along shortly.

Good luck!



Only_Slightly_Bent #3 Posted 12 May 2018 - 10:31 AM

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Are you using mods? Have you tried starting the game in safe mode?

emmekus #4 Posted 12 May 2018 - 05:39 PM

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I use no mods. Just old plain vanilla game. I downloaded game after the patch.

Babbet_1 #5 Posted 12 May 2018 - 07:47 PM

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View Postemmekus, on 12 May 2018 - 05:39 PM, said:

I use no mods. Just old plain vanilla game. I downloaded game after the patch.

 

Might still be a problem if you have downloaded a corupt file. Up to you, but I still think I would try a fresh install.

emmekus #6 Posted 13 May 2018 - 08:14 PM

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I reinstalled today.. No changes.

 Incoming event. Event information: type="crash"  crash type="unhandled exception" callstack hash = "33559"

This is the crash line in monitor file...



Jigabachi #7 Posted 13 May 2018 - 09:01 PM

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I guess that's far beyond the stuff people can help you with here. You should contact the support.

Dead_in_30_seconds #8 Posted 13 May 2018 - 10:08 PM

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View Postemmekus, on 13 May 2018 - 07:14 PM, said:

I reinstalled today.. No changes.

 Incoming event. Event information: type="crash"  crash type="unhandled exception" callstack hash = "33559"

This is the crash line in monitor file...

 

Likely a corrupted .NET framework.

 

Ah 'unhandled exception' is usually where a programmer has failed to code sufficient error trapping into their program. The .NET framework then doesn't know how to deal with it, leading to the type of crash you've encountered.

 

As the code in question is WoT and therefore pretty stable, it's more likely to be .NET that's the problem. Repair/reinstall process varies according to Windows version.

Please provide details.



emmekus #9 Posted 18 May 2018 - 04:47 PM

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Windows 10 64 bit home edition.





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