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Hacked account problem !


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BotondHUN #1 Posted 25 August 2018 - 05:54 PM

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I want to know why Wrgaming does not help me and many other players if the account is hacked. I sent a ticket to the player support menu, but I'm completely distracted from helping out. I can prove everything with a bank account statement. Nevertheless, I get answers that have long been, and are sorry. Is this help? In 2018, how can I get in such a professional game with such a professional team like Wargaming who is now a big name and a multitude in the gaming market? Probably not in the proper forum menu I posted this for apologizing but I did not find the problem-related menu item. I would like to ask the person who can use it with a useful answer now, but I would be most happy if Wargaming was a serious person and would help me who has the insight and severity to help me.

Sincerely, I thank anyone in advance for anyone who can help or suggest anything useful



Sfinski #2 Posted 25 August 2018 - 05:56 PM

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Well forums can help you even less.

 

Just try to reason with them if it truley is the case that your account is hacked.



Xandania #3 Posted 25 August 2018 - 05:58 PM

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It would be kinda strange though if your account had 2k games when you last played it....

BotondHUN #4 Posted 25 August 2018 - 06:06 PM

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21 K battle is now as it has not changed so far. My Tier 10 tanks gone and a Premiums too.

 


Edited by BotondHUN, 25 August 2018 - 06:08 PM.


OreH75 #5 Posted 25 August 2018 - 06:11 PM

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View PostBotondHUN, on 25 August 2018 - 06:06 PM, said:

My Tier 10 tanks gone and a Premiums too.

 

How you know if the account is hacked?



sgtYester #6 Posted 25 August 2018 - 06:21 PM

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and you can log into wg? 

 

so u have acces to ur account.

 

so change ur pw, and activate 2 step authentication.

 

also dont play on ur account till ur tanks have been restored if someone got on ur account and sold it all



AliceUnchained #7 Posted 25 August 2018 - 06:23 PM

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View PostBotondHUN, on 25 August 2018 - 05:54 PM, said:

I want to know why Wrgaming does not help me and many other players if the account is hacked. I sent a ticket to the player support menu, but I'm completely distracted from helping out. I can prove everything with a bank account statement. Nevertheless, I get answers that have long been, and are sorry. Is this help? In 2018, how can I get in such a professional game with such a professional team like Wargaming who is now a big name and a multitude in the gaming market? Probably not in the proper forum menu I posted this for apologizing but I did not find the problem-related menu item. I would like to ask the person who can use it with a useful answer now, but I would be most happy if Wargaming was a serious person and would help me who has the insight and severity to help me.

Sincerely, I thank anyone in advance for anyone who can help or suggest anything useful

 

If this post is anything to go by, I can understand Support is unable to provide help as it would be impossible to understand what you'd be blabbering about.

BravelyRanAway #8 Posted 25 August 2018 - 06:36 PM

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View PostBotondHUN, on 25 August 2018 - 05:06 PM, said:

21 K battle is now as it has not changed so far. My Tier 10 tanks gone and a Premiums too.

 

 

Mmmmh....sounds like an inside job. Did you leave your 'remember details' box ticked in the launcher and a family member have a clickfest in your garage not knowing what they were doing?

Jigabachi #9 Posted 25 August 2018 - 07:06 PM

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View PostBotondHUN, on 25 August 2018 - 05:54 PM, said:

[...] such a professional game with such a professional team like Wargaming [...]

Neither of that is the case, but anyway: Keep communicating with the support. If you can prove that it's your account, I have no idea what the problem is. We'd need the whole communication log, but posting that can be against the rules...

 

 



cragarion #10 Posted 25 August 2018 - 07:15 PM

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View PostBotondHUN, on 25 August 2018 - 05:54 PM, said:

I want to know why Wrgaming does not help me and many other players if the account is hacked. I sent a ticket to the player support menu, but I'm completely distracted from helping out. I can prove everything with a bank account statement. Nevertheless, I get answers that have long been, and are sorry. Is this help? In 2018, how can I get in such a professional game with such a professional team like Wargaming who is now a big name and a multitude in the gaming market? Probably not in the proper forum menu I posted this for apologizing but I did not find the problem-related menu item. I would like to ask the person who can use it with a useful answer now, but I would be most happy if Wargaming was a serious person and would help me who has the insight and severity to help me.

Sincerely, I thank anyone in advance for anyone who can help or suggest anything useful

 

there are several layers of security you can use,

if you used them all you would have no problem whatsoever getting your account back,

you should also use large alpha, numeric and symbol passwords they are the hardest to crack,

don't try to download cheats and hacks there are none just Trojans and viruses,

don't give your access to these leveling sites, yes they level you up but then sell your account.

 

Just keep trying support you will eventually get the help you need.



Karasu_Hidesuke #11 Posted 25 August 2018 - 08:11 PM

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How quick and easy it is to restore your account will depend on how you got hacked, I think. You will need a secure e-mail address and the bank statement is how you will prove ownership. They will ask you to provide this information, whenever and whatever they ask you to do, follow their instructions to the letter. They will then use the closest restore point to roll back your account.

arnorwarrior #12 Posted 25 August 2018 - 09:42 PM

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View PostBravelyRanAway, on 25 August 2018 - 07:36 PM, said:

 

Mmmmh....sounds like an inside job. Did you leave your 'remember details' box ticked in the launcher and a family member have a clickfest in your garage not knowing what they were doing?

 

This. Pretty sure 99% of all "halp Im haxed!!1!" cases in video games, are just people being sloppy with their accounts and family members, friends or random people at work/school "hacking" them. By using accounts that were never logged out...

Bordhaw #13 Posted 26 August 2018 - 12:41 AM

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View PostBotondHUN, on 25 August 2018 - 04:54 PM, said:

I want to know why Wrgaming does not help me and many other players if the account is hacked. I sent a ticket to the player support menu, but I'm completely distracted from helping out. I can prove everything with a bank account statement. Nevertheless, I get answers that have long been, and are sorry. Is this help? In 2018, how can I get in such a professional game with such a professional team like Wargaming who is now a big name and a multitude in the gaming market? Probably not in the proper forum menu I posted this for apologizing but I did not find the problem-related menu item. I would like to ask the person who can use it with a useful answer now, but I would be most happy if Wargaming was a serious person and would help me who has the insight and severity to help me.

Sincerely, I thank anyone in advance for anyone who can help or suggest anything useful

 



Hedgehog_small_tanks #14 Posted 26 August 2018 - 02:15 AM

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So change your password on your email,  then change the password on your account.

 

Drama over.



Tankistu #15 Posted 26 August 2018 - 09:01 AM

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View PostBrowarszky, on 25 August 2018 - 07:11 PM, said:

How quick and easy it is to restore your account will depend on how you got hacked, I think. You will need a secure e-mail address and the bank statement is how you will prove ownership. They will ask you to provide this information, whenever and whatever they ask you to do, follow their instructions to the letter. They will then use the closest restore point to roll back your account.

 

BTW, is it possible to change the email address? 

Wrinkly #16 Posted 26 August 2018 - 09:08 AM

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View PostAliceUnchained, on 25 August 2018 - 05:23 PM, said:

 

If this post is anything to go by, I can understand Support is unable to provide help as it would be impossible to understand what you'd be blabbering about.

 

*edited*  

Edited by Jahpero, 27 August 2018 - 04:03 PM.
This post has been edited by the moderation team due to not being constructive.


Pansenmann #17 Posted 26 August 2018 - 09:31 AM

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View PostWrinkly, on 26 August 2018 - 09:08 AM, said:

*edited*  

 

I didnt get the OP either. :unsure:

 

does he have no access to his account or are simply some tanks missing?
either way, nothing the forumites can help with.



Karasu_Hidesuke #18 Posted 26 August 2018 - 10:52 AM

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View PostTankistu, on 26 August 2018 - 08:01 AM, said:

 

BTW, is it possible to change the email address? 

 

Not sure in the case of WoT. Some online games allow you to change your e-mail but it leads to a mess if the change is not complete, you end up having to use two e-mail accounts for some reason. In my case, when my WG account was hacked it happened through my hacked e-mail, so WG mandated a change of game e-mail before rolling back my account. I haven't tried to change my e-mail back to what it was before the hacking, so don't really know.

AliceUnchained #19 Posted 26 August 2018 - 10:57 AM

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View PostWrinkly, on 26 August 2018 - 09:08 AM, said:

*edited*  

  *edited*  


Edited by Jahpero, 27 August 2018 - 04:04 PM.
This post has been edited by the moderation team due to off-topic.


Tankistu #20 Posted 26 August 2018 - 10:59 AM

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View PostBrowarszky, on 26 August 2018 - 09:52 AM, said:

 

Not sure in the case of WoT. Some online games allow you to change your e-mail but it leads to a mess if the change is not complete, you end up having to use two e-mail accounts for some reason. In my case, when my WG account was hacked it happened through my hacked e-mail, so WG mandated a change of game e-mail before rolling back my account. I haven't tried to change my e-mail back to what it was before the hacking, so don't really know.

 

I looked into it (sorry for being lazy earlier) and it is possible once you link the account with your phone number: 

"No phone number is added to your account. You will be able to change the email address in 14 days after the phone number is added." 

 

 

 


Edited by Tankistu, 26 August 2018 - 10:59 AM.





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