Jump to content


Question Regarding Chat Issues


  • Please log in to reply
10 replies to this topic

fighting_falcon93 #1 Posted 29 August 2018 - 11:29 PM

    Brigadier

  • Player
  • 31424 battles
  • 4,061
  • Member since:
    02-05-2013

I've had chat issues from a few weeks back. I can send messages during battles, but when in garage, I get this error message:

 

 

First I thought that it was just some temporary bug, so I didn't care, but after some weeks had past and I still couldn't send messages I started wondering if there was something wrong with my computer and/or game client. So I decided to contact support.

 

After a few messages back and forth asking me to clear my cache and check my firewall settings, someone on support wrote me that the garage chat doesn't work if the other player is offline. I've played this game for 5 years and never heard before that the chat doesn't work if the player is offline. I can even remember times when I've got new messages when I logged in.

 

Is it true that you can only send messages to players that are online?

Have anyone of you had this problem before? And if yes, how did you solve it?



FizzleMcSnizzle #2 Posted 29 August 2018 - 11:32 PM

    Staff Sergeant

  • Player
  • 6447 battles
  • 476
  • Member since:
    05-21-2018
It's a well known and longstanding problem, which WG ignores.

fighting_falcon93 #3 Posted 29 August 2018 - 11:34 PM

    Brigadier

  • Player
  • 31424 battles
  • 4,061
  • Member since:
    02-05-2013

View PostFizzleMcSnizzle, on 29 August 2018 - 11:32 PM, said:

It's a well known and longstanding problem, which WG ignores.

 

Hmm wierd I just got it a few weeks ago. Isn't there any solution for it yet? :(

 

If it's true what you're telling me, then I have no idea what those guys at support are doing. One of them told me this:

 


"Currently, we do not have any known issues similar to what you are experiencing so this is new to us and we would like to help by providing all the basic troubleshooting that we can give to possibly resolve the problem."


 

Yeah... :sceptic:


Edited by fighting_falcon93, 29 August 2018 - 11:38 PM.


FizzleMcSnizzle #4 Posted 29 August 2018 - 11:52 PM

    Staff Sergeant

  • Player
  • 6447 battles
  • 476
  • Member since:
    05-21-2018
I have seen it lots of times

fighting_falcon93 #5 Posted 30 August 2018 - 01:08 AM

    Brigadier

  • Player
  • 31424 battles
  • 4,061
  • Member since:
    02-05-2013

Just got this from support:

 


"The in-game chat feature is working as intended. To avoid error messages, make sure the player you are contacting to is online."


 

:amazed:

 

Can anyone please check if they can send a message to someone on their friend list that is offline without getting an error message?



Homer_J #6 Posted 30 August 2018 - 01:23 AM

    Field Marshal

  • Beta Tester
  • 29197 battles
  • 30,636
  • [WJDE] WJDE
  • Member since:
    09-03-2010

View Postfighting_falcon93, on 29 August 2018 - 11:34 PM, said:

 

Hmm wierd I just got it a few weeks ago. Isn't there any solution for it yet? :(

 

If it's true what you're telling me, then I have no idea what those guys at support are doing. One of them told me this:

 


"Currently, we do not have any known issues similar to what you are experiencing so this is new to us and we would like to help by providing all the basic troubleshooting that we can give to possibly resolve the problem."


 

Yeah... :sceptic:

 

WG are well aware there is an issue but seem to have no idea how to solve it.  They will also tell you their monitoring is not showing any issues, which only shows their monitoring isn't up to scratch.

fighting_falcon93 #7 Posted 30 August 2018 - 01:28 AM

    Brigadier

  • Player
  • 31424 battles
  • 4,061
  • Member since:
    02-05-2013

View PostHomer_J, on 30 August 2018 - 01:23 AM, said:

They will also tell you their monitoring is not showing any issues

 

To me they didn't even mention any monitoring... They just said it's working as intended... Writing to offline players should not be possible :facepalm: :D



Homer_J #8 Posted 30 August 2018 - 01:32 AM

    Field Marshal

  • Beta Tester
  • 29197 battles
  • 30,636
  • [WJDE] WJDE
  • Member since:
    09-03-2010

View Postfighting_falcon93, on 30 August 2018 - 01:28 AM, said:

 

Writing to offline players should not be possible :facepalm: :D

But if that's the problem then you should get a meaningful error.

 

And sending messages to offline players has never been an issue before.



PervyPastryPuffer #9 Posted 30 August 2018 - 01:45 AM

    Captain

  • Player
  • 31205 battles
  • 2,266
  • [VRTC] VRTC
  • Member since:
    09-13-2013
This issue comes and goes for me. ...and it's been coming and going for over a year.

Solstad1069 #10 Posted 30 August 2018 - 07:02 AM

    Lieutenant Сolonel

  • Player
  • 41019 battles
  • 3,216
  • Member since:
    06-15-2013

View PostTankyouverymuch2, on 30 August 2018 - 01:45 AM, said:

This issue comes and goes for me. ...and it's been coming and going for over a year.

 

This, and it acts in different ways. Like my list of friends never update AFTER i open up WOT. 

My freinds dont see me and cant invite me unless i take a restart.



fighting_falcon93 #11 Posted 30 August 2018 - 12:52 PM

    Brigadier

  • Player
  • 31424 battles
  • 4,061
  • Member since:
    02-05-2013

View PostHomer_J, on 30 August 2018 - 01:32 AM, said:

But if that's the problem then you should get a meaningful error.

 

And sending messages to offline players has never been an issue before.

 

Exactly. The last agent that replied to me admitted that this is an existing issue. Amazing that I had to talk to 6 different agents before one could finally write the truth. Let's hope they fix it asap...




1 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users