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Advent Calendar: Day 3


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Qarina #61 Posted 03 December 2018 - 09:22 PM

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You can't buy the tank with crew for gold, right? Only with real money?

_Davidge_ #62 Posted 03 December 2018 - 10:11 PM

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View PostArkarthurer, on 03 December 2018 - 08:45 PM, said:

They say the crew will appear in your barracks, so if you have a crew already, put them in the tank first.

Maybe they have 'fixed' it so you can only be rewarded with one crew in the barracks?

They may have also set it so that it will only ever reward one crew - which would make sense.

 

That would be strange  compared to Bromwell and other Berlin tanks which we could, at least so far buy many times and every time get one more BIA crew.

I think his BIA crew is somewhere in garage.


Edited by _Davidge_, 03 December 2018 - 10:12 PM.


Snaques #63 Posted 03 December 2018 - 10:35 PM

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View PostQarina, on 03 December 2018 - 09:22 PM, said:

You can't buy the tank with crew for gold, right? Only with real money?

 

You can definitely buy the tank with crew for gold. It says so in the in-game shop and it worked once.
21:37 Added after 1 minute

View PostArkarthurer, on 03 December 2018 - 08:45 PM, said:

They say the crew will appear in your barracks, so if you have a crew already, put them in the tank first.

Maybe they have 'fixed' it so you can only be rewarded with one crew in the barracks?

They may have also set it so that it will only ever reward one crew - which would make sense.

 

I would be ok with this, but in that case they can't say the crew is included.

Miepie #64 Posted 03 December 2018 - 10:48 PM

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View PostQarina, on 03 December 2018 - 09:22 PM, said:

You can't buy the tank with crew for gold, right? Only with real money?

 

The way they fixed it is by making "buying the Tiger 131 in the in-game shop with gold" a mission, and the mission reward is the BiA crew that goes to your barracks. However, it seems you can only complete this "mission" once (don't know if that is on purpose or by accident).

Qarina #65 Posted 03 December 2018 - 10:48 PM

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I meant BiA crew, is it included in the pack for gold?

Miepie #66 Posted 03 December 2018 - 10:50 PM

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View PostQarina, on 03 December 2018 - 10:48 PM, said:

I meant BiA crew, is it included in the pack for gold?

 

The first time it is, yes.

Qarina #67 Posted 03 December 2018 - 10:51 PM

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I just bought it. Indeed, got the crew with BiA.

But I'm sad I can't repeat :(


Edited by Qarina, 03 December 2018 - 10:51 PM.


Smelly_Cat #68 Posted 04 December 2018 - 01:32 AM

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I got BiA crew the first time, but not on the 2nd purchase. I am not paying 300 gold just for a garage slot as I've got over 100. Gonna raise a ticket for either a further BiA crew or a reverse of the 2nd purchase.

eekeeboo #69 Posted 04 December 2018 - 10:26 AM

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Quick update: 

 

You should indeed get BIA crew on the first purchase but not on any subsequent purchase. Everything should be working as it's meant to, hopefully without further issue! 

 



Snaques #70 Posted 04 December 2018 - 11:09 AM

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View Posteekeeboo, on 04 December 2018 - 10:26 AM, said:

Quick update: 

 

You should indeed get BIA crew on the first purchase but not on any subsequent purchase. Everything should be working as it's meant to, hopefully without further issue! 

 

 

This should be stated in the shop then. I suppose you refund the additional purchases where the description was invalid.

Edit: Just wanted to add that this policy is good, it's just the product description that is bad. 


Edited by Snaques, 04 December 2018 - 11:11 AM.


eekeeboo #71 Posted 04 December 2018 - 11:28 AM

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View PostSnaques, on 04 December 2018 - 10:09 AM, said:

 

This should be stated in the shop then. I suppose you refund the additional purchases where the description was invalid.

Edit: Just wanted to add that this policy is good, it's just the product description that is bad. 

 

Thanks for the feedback, I'm passing it on. For a refund please contact support and it should all be processed there. 

Just wanted to clarify that this limitation only affects the purchases for gold.



Geno1isme #72 Posted 04 December 2018 - 11:52 AM

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View Posteekeeboo, on 04 December 2018 - 12:28 PM, said:

Thanks for the feedback, I'm passing it on.

 

While you're at it, please tell your shop people to document somewhere (publicly) for each offer what compensation is given if one already owns parts of it. Going by comments, on the recent 50% discount for some T8 premiums some offers included full gold compensation, others just 50%, without any indication on the offers that they'd be treated differently.

Being more transparent in your offers should reduce the workload of your support people.



_Metal_Militia_ #73 Posted 04 December 2018 - 06:44 PM

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Nice offer by WG paid 1200 gold for 4 times the offer.

Got 1 time the garage slot and crew and 3 times only a garage slot.

Now the offer me 400 gold and they will take away 4 garage slots is this a fair deal ?



Dexatroph #74 Posted 04 December 2018 - 06:47 PM

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View Post_Metal_Militia_, on 04 December 2018 - 06:44 PM, said:

Nice offer by WG paid 1200 gold for 4 times the offer.

Got 1 time the garage slot and crew and 3 times only a garage slot.

Now the offer me 400 gold and they will take away 4 garage slots is this a fair deal ?

 

Why just 400 Gold? You have paid 3 times 300 Gold and got a 3 times a garage slot. All that happend do to failures at WG site. So there should be no problems to get a refund of 3 times 300 Gold.

Snaques #75 Posted 05 December 2018 - 07:29 PM

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View Post_Metal_Militia_, on 04 December 2018 - 06:44 PM, said:

Nice offer by WG paid 1200 gold for 4 times the offer.

Got 1 time the garage slot and crew and 3 times only a garage slot.

Now the offer me 400 gold and they will take away 4 garage slots is this a fair deal ?

 

I got my two extra garage slots refunded for the full value. I'm sure they will sort it all out for you as well.

Dexatroph #76 Posted 05 December 2018 - 08:09 PM

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I wounder as I neither got the crew for my first purchase I did in the morning nor the refund for the 2nd purchase until now.

 

View Posteekeeboo, on 03 December 2018 - 06:48 PM, said:

Quick update guys! The Tiger and Lorraine bundles should now be fixed. 

 

For those buying now: You will be accredited correctly. 

For those who have already bought them: You will have them credited soon (no definite time frame, but they're on the way). 

 

131 crew will go to the barracks, so please check their attendance! 

 

 

@eekeeboo Are the technicans still looking into how to credit the crew for the ones who used the InGame purchase for the first time in the morning while it didn't work at all?


Edited by Dexatroph, 05 December 2018 - 08:12 PM.


eekeeboo #77 Posted 05 December 2018 - 08:23 PM

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View PostDexatroph, on 05 December 2018 - 07:09 PM, said:

I wounder as I neither got the crew for my first purchase I did in the morning nor the refund for the 2nd purchase until now.

 

 

 

@eekeeboo Are the technicans still looking into how to credit the crew for the ones who used the InGame purchase for the first time in the morning while it didn't work at all?

 

I believe the crediting could take a while in some cases, but if you haven't received them by Friday, please let me know and I can follow up for you! 

Zmago5000 #78 Posted 05 December 2018 - 08:45 PM

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I see some of you sold old tiger and rebought the offer for gold?

why can t i sell my tiger 131 for gold only for coins?



Psticide #79 Posted 05 December 2018 - 09:12 PM

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wg support refunded me today second purchase for 300g and removed one garage slot. But only after i opened a support ticket. All is good , but please , any future offers make them crystal clear as u are breaking the law!

Edited by Psticide, 05 December 2018 - 09:13 PM.


Spartan_93 #80 Posted 05 December 2018 - 09:13 PM

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View PostZmago5000, on 05 December 2018 - 07:45 PM, said:

I see some of you sold old tiger and rebought the offer for gold?

why can t i sell my tiger 131 for gold only for coins?

 

Because no one can sell a tank for gold. You always get only credits.






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