Jump to content


Advent Calendar: Day 3


  • Please log in to reply
95 replies to this topic

Enforcer1975 #81 Posted 05 December 2018 - 10:23 PM

    Field Marshal

  • Player
  • 20912 battles
  • 10,917
  • Member since:
    05-04-2014

View Posteekeeboo, on 05 December 2018 - 08:23 PM, said:

 

I believe the crediting could take a while in some cases, but if you haven't received them by Friday, please let me know and I can follow up for you! 

 

Did you guys already replace the crews as they should have been for those who bought the day 3 offer? Still waiting...

apfr9l #82 Posted 05 December 2018 - 11:10 PM

    Private

  • Beta Tester
  • 33717 battles
  • 15
  • Member since:
    12-13-2010

Today i got this respons from support:

 

Block Quote

 

Hello apfr9l,

Thank you for contacting the Wargaming Customer Support.

There was an issue with this specific tank, which was repaired. I gave you back 300 gold and removed one garage slot, if you will buy the same product again it will work properly.

We are sorry for the inconvenience, I wish it won't happen again.

I wish you good luck on the battlefield!

In case of any other questions don't hesitate to contact us.

Regards,

 

 



Snaques #83 Posted 06 December 2018 - 12:15 AM

    Staff Sergeant

  • Player
  • 26179 battles
  • 407
  • [-PJ-] -PJ-
  • Member since:
    01-08-2017

View PostZmago5000, on 05 December 2018 - 08:45 PM, said:

I see some of you sold old tiger and rebought the offer for gold?

why can t i sell my tiger 131 for gold only for coins?

 

People are not selling the tank for gold. They get the gold value refunded when they buy a tank they already own.

 

So in this case, if you owned a Tiger 131 and bought another one you payed 4200 gold but got refunded 3900 because you already had the tank. In practice you end up paying 300 gold for the garage slot and the crew.



Zmago5000 #84 Posted 06 December 2018 - 07:48 AM

    Private

  • Player
  • 1011 battles
  • 41
  • Member since:
    11-24-2018

View PostSnaques, on 06 December 2018 - 12:15 AM, said:

 

People are not selling the tank for gold. They get the gold value refunded when they buy a tank they already own.

 

So in this case, if you owned a Tiger 131 and bought another one you payed 4200 gold but got refunded 3900 because you already had the tank. In practice you end up paying 300 gold for the garage slot and the crew.

 

Thanks didnt know that!

Why isnt my Tiger 131 listed in the German tech tree ingame?



Geno1isme #85 Posted 06 December 2018 - 10:19 AM

    General

  • Player
  • 43999 battles
  • 8,469
  • [TRYIT] TRYIT
  • Member since:
    09-03-2013

View PostZmago5000, on 06 December 2018 - 08:48 AM, said:

 

Thanks didnt know that!

Why isnt my Tiger 131 listed in the German tech tree ingame?

 

Because you can't buy it normally, only during special offers like this (which was only active for one day).

secret_user #86 Posted 06 December 2018 - 01:44 PM

    Private

  • Player
  • 2924 battles
  • 5
  • [R_ST] R_ST
  • Member since:
    07-31-2018
When will the BiA crew be added to the barracks?


eekeeboo #87 Posted 06 December 2018 - 05:48 PM

    English Community Manager

  • WG Staff
  • 45471 battles
  • 533
  • [-DFA-] -DFA-
  • Member since:
    07-25-2010

View Postsecret_user, on 06 December 2018 - 12:44 PM, said:

When will the BiA crew be added to the barracks?

 

It could take a few days but should appear soon, please update or submit a ticket if that's not the case by the end of the week. 

secret_user #88 Posted 06 December 2018 - 06:28 PM

    Private

  • Player
  • 2924 battles
  • 5
  • [R_ST] R_ST
  • Member since:
    07-31-2018
I was answered in support that the crew was not fit for me and returned the gold. But I think this is wrong, Tiger 131, which I had bought long before this offer for real money, was not mentioned in the description of the offer, I have a screen.
 


eekeeboo #89 Posted 06 December 2018 - 07:27 PM

    English Community Manager

  • WG Staff
  • 45471 battles
  • 533
  • [-DFA-] -DFA-
  • Member since:
    07-25-2010

View Postsecret_user, on 06 December 2018 - 05:28 PM, said:

I was answered in support that the crew was not fit for me and returned the gold. But I think this is wrong, Tiger 131, which I had bought long before this offer for real money, was not mentioned in the description of the offer, I have a screen.
 

 

Please feel free to re-open your ticket for clarification. I cannot be sure in your exact instance, but buying the 131 a second time for gold does not reward a repeated BIA crew. 

Edited by eekeeboo, 06 December 2018 - 07:27 PM.


_Metal_Militia_ #90 Posted 06 December 2018 - 07:28 PM

    Private

  • Player
  • 41838 battles
  • 3
  • Member since:
    06-08-2013

You only get crew 1 time.

You can get refund for each extra garage slot 300 gold but you will not get more than 1 crew told support to me.

Only if you bought the offer whit money than you could have the crew more than 1 time.

Wich i think is unfair because i bought my gold whit money so what is the difference.


Edited by _Metal_Militia_, 06 December 2018 - 08:03 PM.


secret_user #91 Posted 06 December 2018 - 08:36 PM

    Private

  • Player
  • 2924 battles
  • 5
  • [R_ST] R_ST
  • Member since:
    07-31-2018
For the gold I bought only once, the crew did not receive.


_Metal_Militia_ #92 Posted 07 December 2018 - 12:16 AM

    Private

  • Player
  • 41838 battles
  • 3
  • Member since:
    06-08-2013

View Postsecret_user, on 06 December 2018 - 07:36 PM, said:

For the gold I bought only once, the crew did not receive.

 

If you bought the tank you should get the crew whit it (money or gold).

If you allready had the tank you get the crew 1 time only if you when you pay whit gold.

If you payed whit money you get the crew on every purchase.

If you dit not get a crew under these condisions contact support.

Good luck regards M_M

 

23:21 Added after 4 minutes

View Posteekeeboo, on 06 December 2018 - 06:27 PM, said:

 

Please feel free to re-open your ticket for clarification. I cannot be sure in your exact instance, but buying the 131 a second time for gold does not reward a repeated BIA crew. 

 

Btw why not for gold.

I bought gold whit money.

What is the difference ?

Pay to win whit money cause money you have allready invested does not count ?



secret_user #93 Posted 07 December 2018 - 05:50 AM

    Private

  • Player
  • 2924 battles
  • 5
  • [R_ST] R_ST
  • Member since:
    07-31-2018

I had a tank, I bought it for money earlier, I bought it once for gold in this offer, but they returned all the gold to me and did not give the crew. The support service tells me that I have no rights to the crew. I'm sure they are wrong. Where to seek justice?



secret_user #94 Posted 07 December 2018 - 06:04 AM

    Private

  • Player
  • 2924 battles
  • 5
  • [R_ST] R_ST
  • Member since:
    07-31-2018
Tank for the money I bought in September


Dexatroph #95 Posted 07 December 2018 - 11:48 AM

    Lieutenant Сolonel

  • Player
  • 45219 battles
  • 3,127
  • Member since:
    02-09-2013

View Posteekeeboo, on 05 December 2018 - 08:23 PM, said:

 

I believe the crediting could take a while in some cases, but if you haven't received them by Friday, please let me know and I can follow up for you! 

 

Hi eekeeboo,

 

no crew no refund yet.

 

I guess im a kind of an edge case as I won the tank (Tiger 131) in an event while Gamescome 2017. These rewards come without the 0-perk BiA crew. However, in what category I should have open a ticket? All the categories I see don't really fit. :) Thanks for a tipp.



eekeeboo #96 Posted 07 December 2018 - 12:40 PM

    English Community Manager

  • WG Staff
  • 45471 battles
  • 533
  • [-DFA-] -DFA-
  • Member since:
    07-25-2010

View Postsecret_user, on 06 December 2018 - 07:36 PM, said:

For the gold I bought only once, the crew did not receive.

 

 

(I'm sure you already have) but please check your barracks if they're there. After this, I'm sorry to inform you that this may be an issue with something I'm unable to help with. I tested this out today with the SM and the crew allocation worked fine, so I'm not sure what it is, but it must be something specific that is an obstacle for you. 

11:41 Added after 0 minutes

View PostDexatroph, on 07 December 2018 - 10:48 AM, said:

 

Hi eekeeboo,

 

no crew no refund yet.

 

I guess im a kind of an edge case as I won the tank (Tiger 131) in an event while Gamescome 2017. These rewards come without the 0-perk BiA crew. However, in what category I should have open a ticket? All the categories I see don't really fit. :) Thanks for a tipp.

 

I would open a ticket to make sure, I'm not able to help too much in these cases, but support are generally able to access more information for your account that I can, thus offer you better help :) 




4 user(s) are reading this topic

0 members, 4 guests, 0 anonymous users