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Server Problems 23/01/2019


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eekeeboo #1 Posted 23 January 2019 - 11:26 PM

    EU Video Content Manager

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Greetings Tankers, 

 

I wanted to let you know we are aware of the problem being experienced by some players on the server updating the account info for credits etc. 

 

I've reported this and I will update as soon as I can or when I have more information. Please accept our apology and also be aware that at this time of night on EU this is at worst possible time, so the response may take some time. But this is being addressed and worked on as quickly as possible. 

 

Apologies for the inconvenience and thank you for your patience, 

 

eek. 

 

Edit: 25/01/19- 

We've assessed the impact and thus far have the planned compensation to put in place: 

The transactions taking place will be compensated correctly on the player-end automatically, you do not need to do anything and you should receive parts lost. 

The Boosters that were used and were unable to be played will also be compensated accordingly and will be done so automatically. 

 

 

 

Edit: 24/01/19 -

Spoiler

 


Edited by eekeeboo, 25 January 2019 - 04:42 PM.


Long_Range_Sniper #2 Posted 23 January 2019 - 11:29 PM

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View Posteekeeboo, on 23 January 2019 - 10:26 PM, said:

Greetings Tankers, 

 

I wanted to let you know we are aware of the problem being experienced by some players on the server updating the account info for credits etc. 

 

I've reported this and I will update as soon as I can or when I have more information. Please accept our apology and also be aware that at this time of night on EU this is at worst possible time, so the response may take some time. But this is being addressed and worked on as quickly as possible. 

 

Apologies for the inconvenience and thank you for your patience, 

 

eek. 

 

credits.jpg

 

Mmmmmmm,,,,,,,,if I have to play my AMX 40 as the last tank in the garage that doesn't need repairs I'll not be a happy bunny.



RagingRaptor #3 Posted 23 January 2019 - 11:30 PM

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Well that just spiced up the Campagne.

 

FC's be like: "Who still has a CGC up and running????"



Marx_kalash #4 Posted 23 January 2019 - 11:30 PM

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i hope wargamine will cover it somehow to players who suffer under this error.. its the only time a day i can play and now all reserves and stuff wasted ...because cant repair a tank , cant play...

EdvinE20 #5 Posted 23 January 2019 - 11:32 PM

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RIP players in clan wars and those who just activated boosters :facepalm:

DarkPacifist #6 Posted 23 January 2019 - 11:35 PM

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I hope WG gives us some compensation for randoms but also for campaign players.

TankFatal #7 Posted 23 January 2019 - 11:35 PM

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I think that people who have this problem should be given Credits or Gold as a reward. :)

 

 


Edited by TankFatal, 24 January 2019 - 12:06 AM.


Snapjockey #8 Posted 23 January 2019 - 11:35 PM

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Dear eekeeboo

 

Thanks for the official notice that something unexpected has happened, however it does seem to happen a lot. 



Spolda #9 Posted 23 January 2019 - 11:37 PM

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The more events you guys make, the more bugs appear. Maybe try and test the stuff? 

Etjew #10 Posted 23 January 2019 - 11:38 PM

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Nice start of 2019. 

paolotk #11 Posted 23 January 2019 - 11:38 PM

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WorldOfBugs

Hexen #12 Posted 23 January 2019 - 11:38 PM

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Thanks for the info but to be honest....this sucks, I was looking forward to having a late gaming session :(

Timbur1 #13 Posted 23 January 2019 - 11:38 PM

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This started about 4am GMT, that's 19 hours ago. So, why has nothing been done or posted about it until now?

wolwe82 #14 Posted 23 January 2019 - 11:39 PM

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sincierly hope i get my premium days, wasted reserves and all stuff back, because this is total scam garbage.....

ivorica #15 Posted 23 January 2019 - 11:40 PM

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nice job WG, clan boosters running, personal boosters running ... next month premium - NOOOOO WAY ...

WindSplitter1 #16 Posted 23 January 2019 - 11:41 PM

    Lieutenant Сolonel

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RIP SoF

RIP IS-7

 

 

Let's head over to Minsk


Edited by WindSplitter1, 23 January 2019 - 11:43 PM.


Saxonviper #17 Posted 23 January 2019 - 11:41 PM

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Hi, just gone for me too, data being processed will return soon.... but what happens to the XP, free XP and credits we earn if we continue playing with other tanks meanwhile ??

 

 

 

signature.png



alienslive #18 Posted 23 January 2019 - 11:43 PM

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new way to lock tanks in campaign, nice feature

__Gwynbleidd___ #19 Posted 23 January 2019 - 11:44 PM

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Thank you for the info eekeeboo. Like another poster said earlier, maybe send a mod or two to the in-game general chat until this is solved. I can't even begin to describe the current situation over there...

BraveAngel #20 Posted 23 January 2019 - 11:44 PM

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Lost in Space ? xD

 






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