Jump to content


WG don't abide by UK Law apparently


  • Please log in to reply
157 replies to this topic

MistyBus #121 Posted 18 March 2019 - 01:00 PM

    Private

  • Player
  • 10838 battles
  • 36
  • [-TWA-] -TWA-
  • Member since:
    01-21-2015
i tried again with WG for a refund, quoting some of the information people had kindly sent me or posted here.  The ticket was immediately closed, with a statement that i had already been told "no".

Edited by MistyBus, 18 March 2019 - 01:01 PM.


Vikingmakt #122 Posted 18 March 2019 - 01:59 PM

    Private

  • Player
  • 10254 battles
  • 27
  • [IAAN] IAAN
  • Member since:
    04-13-2016

View PostMistyBus, on 18 March 2019 - 01:00 PM, said:

i tried again with WG for a refund, quoting some of the information people had kindly sent me or posted here.  The ticket was immediately closed, with a statement that i had already been told "no".

 

Typical WG´s customer service. Not answering and closing the ticket whenever they want to. The do not give a damn about their customer. I am just wondering why? You got all of the answers on this forum in this topic. And of course it is ok :great: But why can not WG´s customer service just answer in a professional and polite way? Speechless

Bennyboymothman #123 Posted 18 March 2019 - 02:06 PM

    Warrant Officer

  • Player
  • 20459 battles
  • 963
  • [PXR] PXR
  • Member since:
    06-26-2011
You do realise that they get round the consumer rights act by 'stating' That all virtual goods are rented from Wargaming servers, server-side and thus you haven't actually bought anything. I think you need to do some more research.

paulocascal #124 Posted 18 March 2019 - 04:12 PM

    Private

  • Player
  • 9130 battles
  • 2
  • [BULL] BULL
  • Member since:
    07-19-2013
Their based out of a country that is a dictatorship, so yeah they don't care about other country laws, only if their dictator is happy or not.

jabster #125 Posted 18 March 2019 - 04:57 PM

    Field Marshal

  • Beta Tester
  • 12649 battles
  • 25,346
  • [WSAT] WSAT
  • Member since:
    12-30-2010

View PostMistyBus, on 18 March 2019 - 12:00 PM, said:

i tried again with WG for a refund, quoting some of the information people had kindly sent me or posted here.  The ticket was immediately closed, with a statement that i had already been told "no".

 

So you quoted the information kindly posted here saying that no you’re not entitled to a refund?

Vikingmakt #126 Posted 18 March 2019 - 08:39 PM

    Private

  • Player
  • 10254 battles
  • 27
  • [IAAN] IAAN
  • Member since:
    04-13-2016

View Postjabster, on 18 March 2019 - 04:57 PM, said:

 

So you quoted the information kindly posted here saying that no you’re not entitled to a refund?

 

There are always to sides of a coin as it was here in this topic. Why all of you hating him for asking question? Like you know all...

Captain_Kremen0 #127 Posted 19 March 2019 - 12:08 PM

    Captain

  • Player
  • 38418 battles
  • 2,047
  • [TFMB] TFMB
  • Member since:
    06-04-2011

View PostMiepie, on 17 March 2019 - 03:40 AM, said:

 

Genital tentacles? In which decade are you living? The 1980's? For us post-Demolition-Man humans, the future holds mental sexifications with people across the globe! :medal:

 

...Until we realise that's been hacked since the beginning and we've actually been boinking Steve the IS7-driver this whole time... :confused:

So that explains Stronk Sovietsk Tailpipe......

11:09 Added after 0 minutes

View PostVikingmakt, on 18 March 2019 - 07:39 PM, said:

 

There are always to sides of a coin as it was here in this topic. Why all of you hating him for asking question? Like you know all...

 

Unfortunately for OP both sides were Tails.

unhappy_bunny #128 Posted 19 March 2019 - 12:33 PM

    Lieutenant Сolonel

  • Player
  • 19372 battles
  • 3,284
  • [-OC-] -OC-
  • Member since:
    08-01-2012

View Postpaulocascal, on 18 March 2019 - 03:12 PM, said:

Their based out of a country that is a dictatorship, so yeah they don't care about other country laws, only if their dictator is happy or not.

 

I am shocked at this revelation. Cyprus, a member of the EU and of the Commonwealth, is a dictatorship. What is the world coming to?

11:42 Added after 9 minutes

View Postkisli, on 16 March 2019 - 10:57 PM, said:

Shouldn't you be involving some authorities in this, and not useless forumites?

 

And attacking WG isn't really conclusive evidence of bad parctice by WG, there could be some psychological and sadder reasons for it.

 



The_Wallet_Warrior #129 Posted 19 March 2019 - 04:18 PM

    Staff Sergeant

  • Player
  • 10416 battles
  • 380
  • [WJDE] WJDE
  • Member since:
    02-04-2016

WarGaming doesn't need to abide by the provisions of the Consumer Rights Act. 

 

WarGaming are based in Cyprus and therefore bound by Cypriot laws (not UK laws). The point of sale isn't even in the UK, it's through their website (wargaming.net being the parent is based in the United States of America) or through their platform (which is tied to Cyprus). 

 

Why should they abide by a law of another country that they don't have to?



DracheimFlug #130 Posted 19 March 2019 - 04:45 PM

    Brigadier

  • Player
  • 9984 battles
  • 4,277
  • Member since:
    11-13-2014

View PostThe_Wallet_Warrior, on 19 March 2019 - 04:18 PM, said:

WarGaming doesn't need to abide by the provisions of the Consumer Rights Act. 

 

WarGaming are based in Cyprus and therefore bound by Cypriot laws (not UK laws). The point of sale isn't even in the UK, it's through their website (wargaming.net being the parent is based in the United States of America) or through their platform (which is tied to Cyprus). 

 

Why should they abide by a law of another country that they don't have to?

 

There is actually international law, and they are selling internationally. How do you think the US manages to take on countries all over the world? 

m1x_angelico #131 Posted 19 March 2019 - 07:57 PM

    Second Lieutenant

  • Player
  • 24010 battles
  • 1,249
  • [-VETO] -VETO
  • Member since:
    01-04-2015

View PostThe_Wallet_Warrior, on 19 March 2019 - 04:18 PM, said:

WarGaming doesn't need to abide by the provisions of the Consumer Rights Act. 

 

WarGaming are based in Cyprus and therefore bound by Cypriot laws (not UK laws). The point of sale isn't even in the UK, it's through their website (wargaming.net being the parent is based in the United States of America) or through their platform (which is tied to Cyprus). 

 

Why should they abide by a law of another country that they don't have to?

 

If you want to sell in foreign countries, you usually have to abide to imperative provisions of certain applicable laws. It doesnt matter if you are in Cyprus or on Mars. However, companies sometimes choose not to do so, for various reasons. So, whether WG could be punished in practice for violating said provisions is a whole other story.

 

For example, WG is not compliant with current personal data protection laws of my country (and it think electronic payments via third party not registered in my country violate financial regulations), but it is doubtful that in practice authorities in my country will try to initiate criminal or misdemeanor proceedings against a Cypriot shell company before domestic authorities or courts, unless it is connected to massive money laundering, or related to terrorists, organized crime or national security.



Vikingmakt #132 Posted 20 March 2019 - 12:32 AM

    Private

  • Player
  • 10254 battles
  • 27
  • [IAAN] IAAN
  • Member since:
    04-13-2016

View Postunhappy_bunny, on 19 March 2019 - 12:33 PM, said:

 

I am shocked at this revelation. Cyprus, a member of the EU and of the Commonwealth, is a dictatorship. What is the world coming to?

11:42 Added after 9 minutes

 

 

Nice one... God forbid to say that WG is originally from another country than Cyprus...

eekeeboo #133 Posted 21 March 2019 - 03:41 PM

    English Community Manager

  • WG Staff
  • 46419 battles
  • 2,278
  • Member since:
    07-25-2010

View PostMistyBus, on 14 March 2019 - 04:45 PM, said:

 

are you sure you're reading the same post?   I stated a fact....something that actually happened....today....i haven't spoken about a claim, unless you're trying to be literal about it, then any comment anyone makes in here is a claim.

 

So far you have said: 

 

I asked if them if they follow the rules. 

The answer was yes. 

You asked again and again. 

Still closed with an answer that all rules and laws are followed. 

 

Please be aware spamming support with the same question looking for a different answer to the same question when it was quite specific that legal obligations are followed as would be expected of a sizeable multinational company. 

 

View PostGrand_Moff_Tano, on 14 March 2019 - 04:51 PM, said:

 

Isn't that what you are doing? Repeating the same old crap, over and over and over again? No I do not work for WG, if I do then they've failed to send me my paycheck for the past 9 years. 

 

I thought we agreed on a pro bono basis? :trollface:

 

 

14:44 Added after 2 minutes

View PostMistyBus, on 14 March 2019 - 05:38 PM, said:

 

ok, sorry, i just wanted all the abuse for while - i like it :-)

 

i bought a tank - 2 days later i decided WOT is broken beyond repair (EBRs, MM etc) and wanted my money back - the answer was that as i've used the tank (stats say 5 battles) so i can't have a refund.

I asked several times why their rules outweigh Consumer Rights Act 2015 for digital goods - i wasn't really expecting the result to be in my favour, but my point was that they just avoided the question (multiple times) and then just closed the ticket before we could get to the bottom of it (even if it wasn't in my favour).

 

hope that makes sense?

 

Now we're back. In this case when you make a purchase you are required to actively tick the terms and conditions of the purchase and it highlights a full refund is offered if the item is unused. You may be interested to read the law on customer satisfaction and refund specifically that the case is not as clear cut as you believe and there are many exemptions. 

Miepie #134 Posted 21 March 2019 - 04:51 PM

    Warrant Officer

  • Player
  • 3094 battles
  • 529
  • [KEL-O] KEL-O
  • Member since:
    05-19-2018

View Posteekeeboo, on 21 March 2019 - 03:41 PM, said:

 

 

 

 

I thought we agreed on a pro bono basis? :trollface:

 

 

14:44 Added after 2 minutes

 

I don't like Bono. Can we opt for either Pro Bonobo or Pro Bond instead?

eekeeboo #135 Posted 21 March 2019 - 05:03 PM

    English Community Manager

  • WG Staff
  • 46419 battles
  • 2,278
  • Member since:
    07-25-2010

View PostMiepie, on 21 March 2019 - 03:51 PM, said:

I don't like Bono. Can we opt for either Pro Bonobo or Pro Bond instead?

 

I'm sure we could come to an agreement if you put enough m60 codes on the table! 

ralesm1989 #136 Posted 21 March 2019 - 05:32 PM

    Lieutenant

  • Player
  • 31585 battles
  • 1,910
  • [SHEKL] SHEKL
  • Member since:
    10-19-2012

UK law 

 


Edited by ralesm1989, 21 March 2019 - 05:32 PM.


SiliconSidewinder #137 Posted 01 April 2019 - 11:27 AM

    Lieutenant General

  • Player
  • 28515 battles
  • 6,502
  • Member since:
    09-16-2012

this thread is way more entertaining then expected. :)

 

 



Zmago5000 #138 Posted 02 April 2019 - 07:59 AM

    Staff Sergeant

  • Player
  • 9396 battles
  • 364
  • Member since:
    11-24-2018

EU law: When You buy something via internet you have 14 days to return the goods (it can be opened, used, unpacked etc!) .

Because if bought via internet you can not actually see and try the goods so can be returned after seeing.

 

So, if I buy Jgt.Tig 8.8 for self-torturing m, and then return,  will I get my money back? HMMMM



Nishi_Kinuyo #139 Posted 02 April 2019 - 05:12 PM

    Major General

  • Player
  • 8397 battles
  • 5,653
  • [GUP] GUP
  • Member since:
    05-28-2011

Goods bought via the internet does not equal digital goods though.

So nice try.



Zmago5000 #140 Posted 03 April 2019 - 05:52 AM

    Staff Sergeant

  • Player
  • 9396 battles
  • 364
  • Member since:
    11-24-2018

View PostNishi_Kinuyo, on 02 April 2019 - 05:12 PM, said:

Goods bought via the internet does not equal digital goods though.

So nice try.

 

I am not quite sureif  digital goods  can also  be returned in 14 days,...




1 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users