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Cheated by Wargaming


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JCJr1980 #1 Posted 02 April 2019 - 03:38 PM

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I bought the Bundle : De Light with the cost of 29.99 Eur and the bonus coupon x5 XP for 15 victories on top did not appear

 

 

 

I have applied coupon……….

By the way, I would like to express my opinion that you should end client support! On several occasions I contacted this support and even in chat conversations that I could have with other users, in no case I am aware that you have admitted any type of error on your part ( sometimes systems, pc's and programs fail)
, judging themselves  lords of reason! Neither with print screen or with videos, your opinion is never taken for the user! Keep it up, maybe the users who give you money to earn a day get tired of such nonsense!

And not even need to answer this ticket because I already know what the answer will be.

"Thank you for contacting us again.
I understand the situation in which you found yourself and I will do my best to be able to help you with it.
Unfortunately commander bla bla bla bla bla"


Edited by JCJr1980, 02 April 2019 - 03:42 PM.


JCJr1980 #2 Posted 02 April 2019 - 03:50 PM

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Message board:

Hello JCJr1980,

Thank you for re-contacting the Wargaming customer support department.

We are sorry to hear that you have such opinion about our service but we completely understand your position.

We have precisely investigated your case. From the De-Light bundle
you got on your WOT account:

* Light Mk. VIC + garage slot
* 3000 gold   
* 2500000 credits    

In it there was no bonus coupon x5 XP for 15 victories included. You can easily check this 
in the description.

I hope my response helped you understand the matter, even a bit.

Of course you can also share your thoughts 
on our forum. This is why we have it, for players to be heard :).

If you have any other questions, we are at your disposal.

Kind regards, 

JCJr1980

But do you still want to make me a fool? I've already told you twice that it was not the bundle that had included the x5 XP coupon for 15 victories, but rather a discount coupon I had on my coupons in my account that I used and was never awarded!

But I do not even know why I waste time explaining to you something that you are tired of knowing, they want to make me pass for the ignorant and remain lords of reason!

Admit once and for all that the system failed and for that reason I will not be assigned my discount coupon!

I'm sick of [edited]talks!


Edited by JCJr1980, 02 April 2019 - 03:52 PM.


Geno1isme #3 Posted 02 April 2019 - 03:51 PM

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View PostJCJr1980, on 02 April 2019 - 04:38 PM, said:

I bought the Bundle : De Light with the cost of 29.99 Eur and the bonus coupon x5 XP for 15 victories on top did not appear

 

I'm not seeing any mention of x5 in the article description, just 3k gold and 2.5M credits on top of the tank.

JCJr1980 #4 Posted 02 April 2019 - 03:54 PM

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View PostGeno1isme, on 02 April 2019 - 02:51 PM, said:

 

I'm not seeing any mention of x5 in the article description, just 3k gold and 2.5M credits on top of the tank.

 

is a coupon that i have in my accout and i have applied it!

Geno1isme #5 Posted 02 April 2019 - 03:55 PM

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View PostJCJr1980, on 02 April 2019 - 04:50 PM, said:

But do you still want to make me a fool? I've already told you twice that it was not the bundle that had included the x5 XP coupon for 15 victories, but rather a discount coupon I had on my coupons in my account that I used and was never awarded

 

Never seen or heard of such a coupon. Anyway, your description is rather confusing, can't blame the support for not getting your point if you sent them a similar text.

JCJr1980 #6 Posted 02 April 2019 - 04:04 PM

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View PostGeno1isme, on 02 April 2019 - 02:55 PM, said:

 

Never seen or heard of such a coupon. Anyway, your description is rather confusing, can't blame the support for not getting your point if you sent them a similar text.

https://eu.wargaming.net/shop/coupons/



JCJr1980 #7 Posted 02 April 2019 - 04:15 PM

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View PostGeno1isme, on 02 April 2019 - 02:55 PM, said:

 

Never seen or heard of such a coupon. Anyway, your description is rather confusing, can't blame the support for not getting your point if you sent them a similar text.

 




Jigabachi #8 Posted 02 April 2019 - 04:22 PM

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Sooo... how much did you pay for the complete order and what exactly did you get?

eekeeboo #9 Posted 02 April 2019 - 04:59 PM

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View PostJCJr1980, on 02 April 2019 - 03:04 PM, said:

 

This link will only show the person's personal coupons, I am not aware of this particular coupon, but I'm asking for more details, please be aware there may be no answer until tomorrow. 

 

Small update I've checked about the coupon. Can you please confirm it was applied on your purchase?

 

I will continue to ask questions, but if I have these answers in advance it will help, 

 

Thank you for your patience, 

eek. 

 

EDIT: 

 

I've had a discussion and gone through the investigation and found that your first attempt failed to purchase the coupon which means the coupon didn't apply the second time you purchased. To get this I suggest you apply for a refund through support and then attempt to purchase again if you choose with the coupon applied properly the next time. 

 

Cheers, 

eek. 


Edited by eekeeboo, 02 April 2019 - 05:59 PM.


Homer_J #10 Posted 02 April 2019 - 06:00 PM

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View PostJCJr1980, on 02 April 2019 - 03:04 PM, said:

 

If the coupon is showing there then you never used it.

xx984 #11 Posted 02 April 2019 - 06:52 PM

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i have one of these coupons, wont use it though, It is a real one, for those who haven't seen it

Zmago5000 #12 Posted 03 April 2019 - 06:56 AM

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View Postxx984, on 02 April 2019 - 06:52 PM, said:

i have one of these coupons, wont use it though, It is a real one, for those who haven't seen it

 

screenshot ?

thwQ #13 Posted 03 April 2019 - 07:19 AM

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To OP .. had one of these (top score) coupons ur eligible to get if you buy something worth 29.99 EUR in WG shop. As you said you have checked the coupon on buying.

 

After you get items worth 29.99 EUR+, you do not get any msg in garage that coupon is applied nor any other information for items on coupon for that matter, i know bad design ... but if you check in your mission tab you will see a mission x5 XP for win 0/15 for tanks that used daily win bonus already.

 

 



Homer_J #14 Posted 03 April 2019 - 08:15 AM

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View PostthwQ, on 03 April 2019 - 06:19 AM, said:

To OP .. had one of these (top score) coupons ur eligible to get if you buy something worth 29.99 EUR in WG shop. As you said you have checked the coupon on buying.

 

After you get items worth 29.99 EUR+, you do not get any msg in garage that coupon is applied nor any other information for items on coupon for that matter, i know bad design ... but if you check in your mission tab you will see a mission x5 XP for win 0/15 for tanks that used daily win bonus already.

 

 

 

As eekeeboo explained in his edited post, the OP didn't apply the coupon.

JCJr1980 #15 Posted 03 April 2019 - 05:17 PM

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View PostHomer_J, on 03 April 2019 - 07:15 AM, said:

 

As eekeeboo explained in his edited post, the OP didn't apply the coupon.

 

that was wrong!

I really applied coupon, but they don´t admit a possible sistem feilure!

 

Of course the problem with this is that it is always my word against theirs!

But I'm already used to this kind of wargaming attitude, "they're always right"!

 

I advise all store users to make a video while purchasing! Surely that's what I'll do from now on!


Edited by JCJr1980, 03 April 2019 - 05:26 PM.


JCJr1980 #16 Posted 03 April 2019 - 05:28 PM

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View Posteekeeboo, on 02 April 2019 - 03:59 PM, said:

 

This link will only show the person's personal coupons, I am not aware of this particular coupon, but I'm asking for more details, please be aware there may be no answer until tomorrow. 

 

Small update I've checked about the coupon. Can you please confirm it was applied on your purchase?

 

I will continue to ask questions, but if I have these answers in advance it will help, 

 

Thank you for your patience, 

eek. 

 

EDIT: 

 

I've had a discussion and gone through the investigation and found that your first attempt failed to purchase the coupon which means the coupon didn't apply the second time you purchased. To get this I suggest you apply for a refund through support and then attempt to purchase again if you choose with the coupon applied properly the next time. 

 

Cheers, 

eek. 

 

that was wrong!

I really applied coupon, but they don´t admit a possible sistem feilure!

 

Of course the problem with this is that it is always my word against theirs!

But I'm already used to this kind of wargaming attitude, "they're always right"!

 

I advise all store users to make a video while purchasing! Surely that's what I'll do from now on!

16:33 Added after 4 minutes

View Posteekeeboo, on 02 April 2019 - 03:59 PM, said:

 

This link will only show the person's personal coupons, I am not aware of this particular coupon, but I'm asking for more details, please be aware there may be no answer until tomorrow. 

 

Small update I've checked about the coupon. Can you please confirm it was applied on your purchase?

 

I will continue to ask questions, but if I have these answers in advance it will help, 

 

Thank you for your patience, 

eek. 

 

EDIT: 

 

I've had a discussion and gone through the investigation and found that your first attempt failed to purchase the coupon which means the coupon didn't apply the second time you purchased. To get this I suggest you apply for a refund through support and then attempt to purchase again if you choose with the coupon applied properly the next time. 

 

Cheers, 

eek. 

 

eekeeboo:

 
As you know the coupon is automatically selected as soon as the purchase starts .... how can I have failed this? By your words and ideas have I canceled it? Do not make me laugh!


Homer_J #17 Posted 03 April 2019 - 06:09 PM

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View PostJCJr1980, on 03 April 2019 - 04:28 PM, said:

 

you know the coupon is automatically selected as soon as the purchase starts .... how can I have failed this? By your words and ideas have I canceled it? Do not make me laugh!

 

No coupon I ever had has been automatically selected.  But if it was maybe you unselected it?



SuedKAT #18 Posted 03 April 2019 - 08:12 PM

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View PostJCJr1980, on 03 April 2019 - 05:28 PM, said:

As you know the coupon is automatically selected as soon as the purchase starts .... how can I have failed this? By your words and ideas have I canceled it? Do not make me laugh!

No, you get the option to manually tick a box if you wish to use the coupon for that specific purchase, however the graphical representation of the coupon appear automatically when ever you select something that you can use that specific coupon on.

 

Here is how it looks when you select an item for purchase:

To activate the coupon you need to manually tick the box next to "Select discount coupon".


Edited by SuedKAT, 03 April 2019 - 08:17 PM.


Zmago5000 #19 Posted 04 April 2019 - 06:46 AM

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WHERE can i get this coupon, apparantly  15x   x5 exp?

Homer_J #20 Posted 04 April 2019 - 07:28 AM

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View PostZmago5000, on 04 April 2019 - 05:46 AM, said:

WHERE can i get this coupon, apparantly  15x   x5 exp?

 

From the random surprise reward pixies.




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