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..... I’m calling you out !


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LamboUK #1 Posted 07 April 2019 - 08:29 PM

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Hi.  I’ve been playing WOT for 5 years now and about 20k battles. 

The lest few issues I’ve had, I’ve had the miss fortune of getting [edited] Of customer service as my helper.  I’m calling you out as the worst customer service rep of any game I’ve played.  Just copy and paste answers.   

Totally pathetic and NOT GOOD ENOUGH.  


Edited by Homer_J, 22 December 2019 - 05:12 PM.
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OIias_of_Sunhillow #2 Posted 07 April 2019 - 08:31 PM

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And he dunks biscuits into his tea. Disgusting behaviour.

BravelyRanAway #3 Posted 07 April 2019 - 08:49 PM

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Lambo goes full Rambo.

LamboUK #4 Posted 07 April 2019 - 08:53 PM

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I just think after 5 years of playing the game myself and everyone else DESERVES human answers to our support tickets. It’s just NOT good enough. 

Balc0ra #5 Posted 07 April 2019 - 08:57 PM

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First time using customer support? Then again depends on what you asked or wanted help with. As even support is limited on what they can and can't do. Thus the copy paste replies.

BravelyRanAway #6 Posted 07 April 2019 - 08:58 PM

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View PostLamboUK, on 07 April 2019 - 07:53 PM, said:

I just think after 5 years of playing the game myself and everyone else DESERVES human answers to our support tickets. It’s just NOT good enough. 

Perhaps if it was a smaller game with fewer numbers. They used to have staff to deal with complaints but they got overwhelmed with the shear number of tickets. So, they brought in some automated systems to help deal with the tsunami. Copy and paste is OK if it answers your questions, but if not just keep reopening the ticket and you will get the actual human...eventually.



Bracciano_gatto #7 Posted 07 April 2019 - 09:06 PM

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If the ticket was warranted and followed the rules and guidelines, you will of course win your point.

If not, keep on calling out whoever you want ....

 

Sometimes you may need to exchange back and forth which is totally normal.

 

PS: ranting in the forums might actually hurt your case, just saying.

 

Good luck !

 

2nd PS: I forgot, copy paste answers are the norm as every CS in the world is flooded with all kind of nonsense requests, totally normal again.


Edited by Bracciano_gatto, 07 April 2019 - 09:10 PM.


LamboUK #8 Posted 07 April 2019 - 09:11 PM

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I understand customer service have loads of tickets to get through.  But I’ve looked at my last 5 tickets and Anthony has copy and pasted ALL of them.  All the same !!!! I just hope they’re on £1 an hour as copy and pasting all day deserves nothing more.  

I’m not happy at all. 



Nishi_Kinuyo #9 Posted 07 April 2019 - 09:27 PM

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Maybe if you'd send support something worthy of their attention, maybe then you'll get a human reply.

Captain_Kremen0 #10 Posted 08 April 2019 - 09:20 AM

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If I was on a pound an hour and got a snottygram ticket I know which end of the pile it would be going to. Unfortunately most people think Customer Service of any type should only give the answer they want to hear; unfortunately this is rarely the case.

jack_timber #11 Posted 08 April 2019 - 06:13 PM

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Tony Curtis used to be a great actor though....

Bordhaw #12 Posted 08 April 2019 - 07:53 PM

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View PostLamboUK, on 07 April 2019 - 07:29 PM, said:

Hi.  I’ve been playing WOT for 5 years now and about 20k battles. 

The lest few issues I’ve had, I’ve had the miss fortune of getting [edited] Of customer service as my helper.  I’m calling you out as the worst customer service rep of any game I’ve played.  Just copy and paste answers.   

Totally pathetic and NOT GOOD ENOUGH.  

 

You could always ask the resident friendly WG Forum CM......

 

 

 

oh wait......



eekeeboo #13 Posted 09 April 2019 - 11:28 AM

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Please ensure you choose the right support options when creating a ticket to ensure you get to the right representative for the issue you're having. 

 

Otherwise, you will get replies to issue you report, but you're not having because you've gone through the "wrong" channels. 



kisli #14 Posted 09 April 2019 - 11:31 AM

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[edited] is a name of a support bot.

Edited by Homer_J, 22 December 2019 - 05:13 PM.
Naming


250swb #15 Posted 10 April 2019 - 09:40 PM

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View PostLamboUK, on 07 April 2019 - 07:29 PM, said:

Hi.  I’ve been playing WOT for 5 years now and about 20k battles. 

The lest few issues I’ve had, I’ve had the miss fortune of getting [edited] Of customer service as my helper.  I’m calling you out as the worst customer service rep of any game I’ve played.  Just copy and paste answers.   

Totally pathetic and NOT GOOD ENOUGH.  

 

And if you talk to him like you talk about him on the forum I wouldn't blame him for putting his feet on the desk when he see's your Support Ticket.

Griesgram_der_Grobe #16 Posted 11 April 2019 - 01:54 AM

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dude...(almost) all those names are made up, you might get to some human after an ordeal of immense proportion...but zero guarantees!

 

I´d bet a beer there´s no more than ten people trying to catch up on tickets that where rigorously re-re-re-opened due to complete nonsensical answers in the first place...

Quite the opposite of what eekeeboo states there...it is very possible to select all the right topics and subtopics within a ticket and still get a complete BS answer, which on top is totally unrelated - and rest assured, those bots can be tenacious in c&p´ing their "logs" over and over again...



SPAOK #17 Posted 11 April 2019 - 08:34 PM

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View PostLamboUK, on 07 April 2019 - 08:29 PM, said:

Hi.  I’ve been playing WOT for 5 years now and about 20k battles. 

The lest few issues I’ve had, I’ve had the miss fortune of getting Anthony Curtis Of customer service as my helper.  I’m calling you out as the worst customer service rep of any game I’ve played.  Just copy and paste answers.   

Totally pathetic and NOT GOOD ENOUGH.  

 

Exactly same pathetic customer service experience here.
They do not respect their customers.
I just uninstall the game after 3 tickets all 3 replied by [edited]..Bot or human I do not care. 
Keep it up Wargaming.. after bots for customer service, bots in the game to be able to fix 15vs15 games. End is near and that's what you deserve frankly speaking.

Edited by Homer_J, 22 December 2019 - 05:14 PM.
Name


DerpMcBrexit #18 Posted 11 April 2019 - 08:58 PM

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View PostSPAOK, on 11 April 2019 - 07:34 PM, said:

 

Exactly same pathetic customer service experience here.
They do not respect their customers.
I just uninstall the game after 3 tickets all 3 replied by 
[edited]..Bot or human I do not care. 
Keep it up Wargaming.. after bots for customer service, bots in the game to be able to fix 15vs15 games. End is near and that's what you deserve frankly speaking.

 

 

So you've uninstalled a game you've spent thousands of hours playing because you didn't get the response you wanted from support? Shows just how narrow minded you truly are. Funnily enough, every time I log a ticket through the right channels, it always gets answered correctly. Ever thought it's not the system which is the issue, but it's you?

 



DarkDefender01 #19 Posted 22 December 2019 - 12:43 PM

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I am with you. He is useless, not answered to my last issue at all, just closed the case without any explanation why, the same was one year ago. I play this game since 2010 and in the I had occasion to do few tickets, including moving whole account from NA to EU server and all been done with nice customer service. But this guy shouldn't work in this department, his attitude is wrong. Not even trying to sort out the problem, just BIG NO to his services as he does BIG NO to his customers!
11:50 Added after 7 minute

View PostDerpMcBrexit, on 11 April 2019 - 07:58 PM, said:

 

So you've uninstalled a game you've spent thousands of hours playing because you didn't get the response you wanted from support? Shows just how narrow minded you truly are. Funnily enough, every time I log a ticket through the right channels, it always gets answered correctly. Ever thought it's not the system which is the issue, but it's you?

 

No is not and I can proof that but not on here as they will ban my post again, once they will see truth. I've done it before and I know how he is working. He should be banned from WG. Try imagine, last year when I've asked for Bet Badge they blocked me after they said I should have one but I need to refresh account  on NA, which was moved by them to EU server with all data. They said, yes I am right but no, they not going to give it to me. This is how they respect customers. From now on, no more money will go from my wallet to WG, and I've spent a lot since Beta. I work in customer service and if I act like that I could loose job in one day. 

11:54 Added after 10 minute

View PostBracciano_gatto, on 07 April 2019 - 08:06 PM, said:

If the ticket was warranted and followed the rules and guidelines, you will of course win your point.

If not, keep on calling out whoever you want ....

 

Sometimes you may need to exchange back and forth which is totally normal.

 

PS: ranting in the forums might actually hurt your case, just saying.

 

Good luck !

 

2nd PS: I forgot, copy paste answers are the norm as every CS in the world is flooded with all kind of nonsense requests, totally normal again.

No is not and I can proof that but not on here as they will ban my post again, once they will see truth. I've done it before and I know how he is working. He should be banned from WG. Try imagine, last year when I've asked for Bet Badge they blocked me after they said I should have one but I need to refresh account  on NA, which was moved by them to EU server with all data. They said, yes I am right but no, they not going to give it to me. This is how they respect customers. From now on, no more money will go from my wallet to WG, and I've spent a lot since Beta. I work in customer service and if I act like that I could loose job in one day. 

11:56 Added after 13 minute

View Posteekeeboo, on 09 April 2019 - 10:28 AM, said:

Please ensure you choose the right support options when creating a ticket to ensure you get to the right representative for the issue you're having. 

 

Otherwise, you will get replies to issue you report, but you're not having because you've gone through the "wrong" channels. 

No is not and I can proof that but not on here as they will ban my post again, once they will see truth. I've done it before and I know how he is working. He should be banned from WG. Try imagine, last year when I've asked for Beta Badge, they blocked me after they said I should have one but I need to refresh account  on NA, which was moved by them to EU server with all data. They said, yes I am right but no, they not going to give it to me. This is how they respect customers. From now on, no more money will go from my wallet to WG, and I've spent a lot since Beta. I work in customer service and if I act like that I could loose job in one day. 



jabster #20 Posted 22 December 2019 - 01:18 PM

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View PostDarkDefender01, on 22 December 2019 - 11:43 AM, said:

I am with you. He is useless, not answered to my last issue at all, just closed the case without any explanation why, the same was one year ago. I play this game since 2010 and in the I had occasion to do few tickets, including moving whole account from NA to EU server and all been done with nice customer service. But this guy shouldn't work in this department, his attitude is wrong. Not even trying to sort out the problem, just BIG NO to his services as he does BIG NO to his customers!
11:50 Added after 7 minute

No is not and I can proof that but not on here as they will ban my post again, once they will see truth. I've done it before and I know how he is working. He should be banned from WG. Try imagine, last year when I've asked for Bet Badge they blocked me after they said I should have one but I need to refresh account  on NA, which was moved by them to EU server with all data. They said, yes I am right but no, they not going to give it to me. This is how they respect customers. From now on, no more money will go from my wallet to WG, and I've spent a lot since Beta. I work in customer service and if I act like that I could loose job in one day. 

11:54 Added after 10 minute

No is not and I can proof that but not on here as they will ban my post again, once they will see truth. I've done it before and I know how he is working. He should be banned from WG. Try imagine, last year when I've asked for Bet Badge they blocked me after they said I should have one but I need to refresh account  on NA, which was moved by them to EU server with all data. They said, yes I am right but no, they not going to give it to me. This is how they respect customers. From now on, no more money will go from my wallet to WG, and I've spent a lot since Beta. I work in customer service and if I act like that I could loose job in one day. 

11:56 Added after 13 minute

No is not and I can proof that but not on here as they will ban my post again, once they will see truth. I've done it before and I know how he is working. He should be banned from WG. Try imagine, last year when I've asked for Beta Badge, they blocked me after they said I should have one but I need to refresh account  on NA, which was moved by them to EU server with all data. They said, yes I am right but no, they not going to give it to me. This is how they respect customers. From now on, no more money will go from my wallet to WG, and I've spent a lot since Beta. I work in customer service and if I act like that I could loose job in one day. 


How does one loose their job, is it a bit like slacking off?






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