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Payment payed but no gold and tank received.


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LtVodka #1 Posted 20 April 2019 - 01:04 PM

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Hi wot players.So theres a problem.I saw that wargaming just gave -30% discount to buy tanks.So i bought M4A1 Revalorise and 1500gold i went to local store to pay and did pay i have check and everything but theres no items coming up to my acount i always geting them instantly but now im waiting like 15minutes and still nothing. Any help? When my items going to be in my garage?

 



Homer_J #2 Posted 20 April 2019 - 01:08 PM

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View PostLtVodka, on 20 April 2019 - 01:04 PM, said:

 i went to local store to pay 

 

You went to where?

 

Did you get an email for the transaction?  Did you purchase it on the correct account?



LtVodka #3 Posted 20 April 2019 - 01:13 PM

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I went to the local store called "Maxima" and payed it there.

No i didint get any email transaction.

All i did is printed paper it has "PAYSERA" writing on it so cashier scan it i payed and everything was ok. 

And yes i was on correct acount. My only one...



cro001 #4 Posted 20 April 2019 - 01:56 PM

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View PostLtVodka, on 20 April 2019 - 01:13 PM, said:

I went to the local store called "Maxima" and payed it there.

No i didint get any email transaction.

All i did is printed paper it has "PAYSERA" writing on it so cashier scan it i payed and everything was ok. 

And yes i was on correct acount. My only one...

 

You need to get e-mail confirmation of your purchase.

Shad0wize #5 Posted 20 April 2019 - 01:57 PM

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Did the cashier give you a receipt?

I would go back and check again. Also was it a bank transfer? Those take a while.



Jigabachi #6 Posted 20 April 2019 - 02:57 PM

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No email? Did they even take the gold off your account?

Still no idea what kind of payment model that is, but I'd just wait a bit more...
Then I'd go back.



SuedKAT #7 Posted 20 April 2019 - 07:50 PM

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Never heard of a payment method such as this for online goods, but a guess would be that since you didn't pay in WG's own shop but rather a third party one they might be paying for it and then gifting you the item, so at the top right next to your account name check the bell icon so you don't have any notifications etc there.

Edited by SuedKAT, 20 April 2019 - 07:50 PM.


1ncompetenc3 #8 Posted 20 April 2019 - 08:08 PM

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I swear central/eastern European countries have at least a dozen payment options most of us never even heard of... given that you're going through a store it might take a while for items to be credited to your account and show up? I honestly don't know how this works.

Balc0ra #9 Posted 20 April 2019 - 10:20 PM

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Paypal and visa is more or less instant. SMS and payment via phones etc can take up to 2 days. This method? I'm amazed if it takes less then a week. As phone payments have a middle man if you will. WG has to get confirmation of payment from the phone company, not via their bank that it's pending and approved. Thus the delay. I suspect this is no different.

LtVodka #10 Posted 22 April 2019 - 09:59 AM

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guys ty for help no worries i got my stuff :)

Bordhaw #11 Posted 23 April 2019 - 07:14 PM

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View PostLtVodka, on 22 April 2019 - 08:59 AM, said:

guys ty for help no worries i got my stuff :)

 






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