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server problems

lost ingame credits

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imkiller69 #1 Posted 14 May 2019 - 10:28 PM

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    12-22-2014

Yesterday (may 13th)  I decided to use the opportunity for turning free experience into combat experience and buy 6 tanks with equipment and camo. about 18.30 I was kicked from the server and could not get on the server again. Next day I succeeded on the server, but noticed My combat experience where back to free experience, lost the credits spent on buying the 6 tanks ( e50M, S51, M7, T25AT, Churchill GC, 60G FT, Chi-ho), lost the camo on the 6 new tanks and also the 6 tanks where gone. I contacted the helpdesk which admitted there were some problems which were to  be solved . Anyone else met this problem of losing ingame goods on may the 13th?

WOT, How will I be compensated? what happens with credits I used for researching the 60 G FT twice? 

Wot, When will the problem solved?

Attached Files

  • Attached File   13mei m7 .jpg   394.73K
  • Attached File   14 mei m7.jpg   413.25K
  • Attached File   13mei 6.pm -154951 gold- 282483 experience -60g ft china.jpg   322.03K
  • Attached File   14 mei 60g ft.jpg   326.99K

Edited by imkiller69, 15 May 2019 - 04:31 PM.


imkiller69 #2 Posted 22 May 2019 - 04:18 PM

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Sent in 2 tickets but Still waiting for a fix !!!!!!!!!!!!!!!!!!!!!!!!!!

Edited by imkiller69, 22 May 2019 - 04:54 PM.


SuedKAT #3 Posted 22 May 2019 - 04:49 PM

    Lieutenant General

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Go here:

https://eu.wargaming.net/support/en/products/wot/article/10270/#section_1

 

Then submit a ticket to WoT EU support, sadly no one from WG ventures here and things like these the forum dwellers can't help you with.



imkiller69 #4 Posted 22 May 2019 - 04:57 PM

    Private

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  • 21106 battles
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  • [D-W-] D-W-
  • Member since:
    12-22-2014

View PostSuedKAT, on 22 May 2019 - 04:49 PM, said:

Go here:

https://eu.wargaming.net/support/en/products/wot/article/10270/#section_1

 

Then submit a ticket to WoT EU support, sadly no one from WG ventures here and things like these the forum dwellers can't help you with.

 

Done that already but the service desk keeps saying the programmers are aware of this and are still working on it to fix it.

SuedKAT #5 Posted 22 May 2019 - 05:08 PM

    Lieutenant General

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  • 12154 battles
  • 7,803
  • [T-D-U] T-D-U
  • Member since:
    08-21-2014
In that case there is nothing more you can do than to wait for a response on the ticket and hope they they help you, sadly.




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