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Festival Fair - You will NOT get crew as promised if you own the tank


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uglybear #1 Posted 01 September 2019 - 12:49 AM

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On the web page about Festival Fair

https://worldoftanks.eu/en/news/general-news/festival-fair/

WG wrote that 

"Compensation and Battle Missions
If you buy a tank from your game client which you already own, you will receive compensation of the tank cost in Gold, plus a Garage slot, and free x5 XP for the first 15 victories, as well as a free 100% trained Crew for this tank."

 

I tried that and its not true, you will NOT get the crew.

 

WG Support will tell you  - if you are persistent enough :) that 

"the crew comes with the tank and since the tank was compensated, the crew were compensated together with the vehicle.
Although we understand that the article says it, we have explained what caused why you did not get the crew from your purchase"

 

So think before you buy, WG does not keep promises once again...

 

Edit: To clarify, I used the in game option to buy package.


Edited by uglybear, 01 September 2019 - 05:34 PM.


Lemmingtrain #2 Posted 01 September 2019 - 12:53 AM

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Did you have spare barrack slots?

uglybear #3 Posted 01 September 2019 - 12:56 AM

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View PostLemmingtrain, on 01 September 2019 - 12:53 AM, said:

Did you have spare barrack slots?

 

more than 100 ;)

its not problem in game, WG support directly told me that crew is not part of deal if you have the vehicle, you only get garage slot and a x5 mission

 

They are telling their version of the deal as following:

"

Note that in the purchase there are:
-Progetto M35 mod 46 with 100% Crew
-15 x5 XP multiplier
-1 slot

Since you already have the tank, you got compensated for 11,000 Gold with the tank and the crews included in it.
and received the 15 x5 XP multiplier and the slot."

 


Edited by uglybear, 01 September 2019 - 12:59 AM.


Homer_J #4 Posted 01 September 2019 - 01:08 AM

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View PostLemmingtrain, on 01 September 2019 - 12:53 AM, said:

Did you have spare barrack slots?

Needing barrack slots would be a first.  Usually the game just adds crew regardless of how many bunks you have and you wind up with many more crew than beds.



Vela_ZG #5 Posted 01 September 2019 - 10:13 AM

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I'm surprised...

Maschinenkanone #6 Posted 01 September 2019 - 10:26 AM

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So WG is actually engaged in untrue advertising and doesnt even care to apologize and correct the corresponding news links if this misinformation is pointed out.

 

I must say, this is not cool at all. 



P33K #7 Posted 01 September 2019 - 01:38 PM

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Plain 100% crew is of course rather minor issue, but does this apply now on berlin/bia-crews too?

Vela_ZG #8 Posted 01 September 2019 - 02:03 PM

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View PostMaschinenkanone, on 01 September 2019 - 10:26 AM, said:

So WG is actually engaged in untrue advertising and doesnt even care to apologize and correct the corresponding news links if this misinformation is pointed out.

 

I must say, this is not cool at all. 

You think?



Gruff_ #9 Posted 01 September 2019 - 02:10 PM

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That definitely didn't happen when they advertised the British lights and their damage/penetration descriptions compared to what the actual in game values are... Quite a few things trading standard would raise an eyebrow at with their false advertising

uglybear #10 Posted 01 September 2019 - 02:10 PM

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View PostP33K, on 01 September 2019 - 01:38 PM, said:

Plain 100% crew is of course rather minor issue, but does this apply now on berlin/bia-crews too?

 

I think that BIA crews are the actual reason for this change, they do not want to give BIA crews for 300 gold, so they will not give any crews...

 



Vroobelek #11 Posted 01 September 2019 - 03:34 PM

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AFAIR in the last advent calendar Tiger 131 came with its own 100% crew and with additional BiA crew which was put into the barracks. If someone had purchased Tiger 131 before, he got BiA crew anyway (but not the standard 100% crew).

CmdRatScabies #12 Posted 01 September 2019 - 03:37 PM

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View Postuglybear, on 01 September 2019 - 02:10 PM, said:

 

I think that BIA crews are the actual reason for this change, they do not want to give BIA crews for 300 gold, so they will not give any crews...

 

I've bought a few extra Berlin crews in the past by buying tanks I already own.  If they've changed how it works it'd be nice to know. 

 

Web site seems very clear:

Compensation and Battle Missions

If you buy a tank from your game client which you already own, you will receive compensation of the tank cost in Gold, plus a Garage slot, and free x5 XP for the first 15 victories, as well as a free 100% trained Crew for this tank.

I'd say support have got this wrong.  Very clearly says that you get a free 100 crew.


Edited by CmdRatScabies, 01 September 2019 - 03:42 PM.


Balc0ra #13 Posted 01 September 2019 - 03:46 PM

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View PostCmdRatScabies, on 01 September 2019 - 03:37 PM, said:

I've bought a few extra Berlin crews in the past by buying tanks I already own.  If they've changed how it works it'd be nice to know. 

 

Web site seems very clear:

Compensation and Battle Missions

If you buy a tank from your game client which you already own, you will receive compensation of the tank cost in Gold, plus a Garage slot, and free x5 XP for the first 15 victories, as well as a free 100% trained Crew for this tank.

I'd say support have got this wrong.  Very clearly says that you get a free 100 crew.

 

Well, it does not say it's only for tanks with 100% BIA crew either. As in you don't get a 100% standard crew. Tho you know how support is. They get their guidelines on how one thing works, and won't deviate from it regardless what you say.

 



CmdRatScabies #14 Posted 01 September 2019 - 03:58 PM

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View PostBalc0ra, on 01 September 2019 - 03:46 PM, said:

 

Well, it does not say it's only for tanks with 100% BIA crew either. As in you don't get a 100% standard crew. Tho you know how support is. They get their guidelines on how one thing works, and won't deviate from it regardless what you say.

 

Usually the wording is zero skill crew or BIA crew if it not just a straight 100% trained crew.   Whatever support's guidelines, given how clearly it's worded WG might struggle to ague this one.  So if I was the OP I'd keep going until they give the crew or 200 gold x crew members in compensation - actually was the tank 11k gold or 10.2k gold to buy.  If it's 10.2 then they've given him 200 x 4 gold for the crew, which is better than having the crew.


Edited by CmdRatScabies, 01 September 2019 - 04:00 PM.


uglybear #15 Posted 01 September 2019 - 04:11 PM

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View PostCmdRatScabies, on 01 September 2019 - 03:58 PM, said:

Usually the wording is zero skill crew or BIA crew if it not just a straight 100% trained crew.   Whatever support's guidelines, given how clearly it's worded WG might struggle to ague this one.  So if I was the OP I'd keep going until they give the crew or 200 gold x crew members in compensation - actually was the tank 11k gold or 10.2k gold to buy.  If it's 10.2 then they've given him 200 x 4 gold for the crew, which is better than having the crew.

 

Well, I reopened the ticket 3 times arguing that on web site they say "as well as a free 100% trained Crew for this tank"

After that, they closed the ticket in a way that I am not able to reopen it again... 

Citation:

"Although we understand that the article says it, we have explained what caused why you did not get the crew from your purchase.
We ask for your understanding as we are unable to assist you on this matter:

If you have more questions, please feel free to contact us again."

 

 



Gremlin182 #16 Posted 01 September 2019 - 04:18 PM

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Luckily I didn't buy the Cromwell B using the in game option I spent £12 and got the basic model.

That gave me another BIA crew, now I can slowly grind the British lights in case they buff them.

 

Not sure what happened to you in this case but I have had problems in the past getting questions concerning whats advertised on the home page and what actually happens.

I got a replay basically saying that matter is dealt with by a different department they were unable  to talk to that team and then tell me what they said nor could they put me in touch with them.


Edited by Gremlin182, 01 September 2019 - 04:23 PM.


SovietBias #17 Posted 01 September 2019 - 04:20 PM

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I can confirm. Bought the progetto, got 11k gold compensation but no crew.

 

I also have enough barrack slots. 



CmdRatScabies #18 Posted 01 September 2019 - 04:38 PM

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View Postuglybear, on 01 September 2019 - 04:11 PM, said:

 

Well, I reopened the ticket 3 times arguing that on web site they say "as well as a free 100% trained Crew for this tank"

After that, they closed the ticket in a way that I am not able to reopen it again... 

Citation:

"Although we understand that the article says it, we have explained what caused why you did not get the crew from your purchase.
We ask for your understanding as we are unable to assist you on this matter:

If you have more questions, please feel free to contact us again."

 

 

How much was the gold purchase option?  I have a feeling it was 10.2k Gold so 11k Gold would include 800 gold for the Crew.



OmniWalou #19 Posted 01 September 2019 - 04:49 PM

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View PostCmdRatScabies, on 01 September 2019 - 04:38 PM, said:

How much was the gold purchase option?  I have a feeling it was 10.2k Gold so 11k Gold would include 800 gold for the Crew.

 

The price should be 300 over the tank price in gold. Somua costs 11,3k and the tank has a 11k gold price listed on it in tanksgg.

 

I'm more curious about which way OP and SovietBias bought their tanks. The disclaimer states that crew is only compensated if you buy it through the in game client, not if you buy it from the premium shop. This is something that no one here has even noticed, even you said this earlier, quite clearly misunderstanding it so that in every case you would be compensated with a crew.

 

View PostCmdRatScabies, on 01 September 2019 - 03:37 PM, said:

Compensation and Battle Missions

If you buy a tank from your game client which you already own, you will receive compensation of the tank cost in Gold, plus a Garage slot, and free x5 XP for the first 15 victories, as well as a free 100% trained Crew for this tank.

I'd say support have got this wrong.  Very clearly says that you get a free 100 crew.

 



CmdRatScabies #20 Posted 01 September 2019 - 04:54 PM

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View PostOmniWalou, on 01 September 2019 - 04:49 PM, said:

I'm more curious about which way OP and SovietBias bought their tanks. The disclaimer states that crew is only compensated if you buy it through the in game client, not if you buy it from the premium shop. This is something that no one here has even noticed, even you said this earlier, quite clearly misunderstanding it so that in every case you would be compensated with a crew.

I can't see that wording being anything other than bad English.  You get the other parts of the compensation package so why not the crew or gold in lieu of the crew? And as far as I recall you always get the crew if you buy a tank you already own though the premium shop.

 


Edited by CmdRatScabies, 01 September 2019 - 04:56 PM.





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