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Instal/update critical problem


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NewbieSK #1 Posted 18 September 2019 - 07:40 AM

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    10-19-2012

Hello everyone, so after I came home, I launched the game, I had the old launcher, not sure if you can get it but it starts some downloading, I though some new update okay nothing special, but it crashed and could not instal it, so I checked the log files like it said in the critical error report, in logs I found that it could not access some update files, so I removed them and try to do it again, nothing. I decide to unnistal the game and reinstal it.

 

I downloaded the game center even though I do not want to, but okay. I think there is no other way how to get the old client I had. Download began and continued smooth but once it reached the point that around 8.84GB left to download, for no damn reason it started the installation and crashed, that I have no permission to manipulate with some update files. so I tryed to reopen it as administrator, downloaded another few GB's crashed again, I repeat that like 20 times, it finaly finished something, and once I wanted to play it, crashed again that I am missing some files.

 

I am sorry for some grammar mistakes but I am angry, totaly lost my mind, on player support nobody is responding, my premium is gone, I wanted to earn some sweet exps but I could not because of game problems. if anyone has some ideas, please feel free to type down if you want any files, just say


Edited by NewbieSK, 18 September 2019 - 08:31 AM.


lgfrbcsgo #2 Posted 18 September 2019 - 08:48 AM

    Second Lieutenant

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    04-04-2012
Are you low on disk space?

NewbieSK #3 Posted 18 September 2019 - 08:57 AM

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    10-19-2012
I don't think that 650GB free space on disc is low.

lgfrbcsgo #4 Posted 18 September 2019 - 09:36 AM

    Second Lieutenant

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Can you post the relevant part of the log?

NewbieSK #5 Posted 18 September 2019 - 09:48 AM

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I don't think so, I unninstalled the whole game, if it isn't saved somewhere else it is removed, but it typed error on line with acces to update files

 



lgfrbcsgo #6 Posted 18 September 2019 - 10:19 AM

    Second Lieutenant

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  • [MOTIV] MOTIV
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Have you tried restarting your computer? That sometimes fixes file access permission errors when other processes are locking those files.

NewbieSK #7 Posted 18 September 2019 - 10:36 AM

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  • Member since:
    10-19-2012

please don't focus on that update issue, I already unninstall it and restart PC, I have issue with installing the new game, don't understand why 

 

Edit1: okay so I manage to downlaod it again but now I have this issue, https://ctrlv.cz/4Vl0


Edited by NewbieSK, 18 September 2019 - 11:00 AM.


lgfrbcsgo #8 Posted 18 September 2019 - 11:01 AM

    Second Lieutenant

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  • 33903 battles
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  • [MOTIV] MOTIV
  • Member since:
    04-04-2012

View PostNewbieSK, on 18 September 2019 - 10:36 AM, said:

please don't focus on that update issue

 

Updating and installing the game is essentially the same.



NewbieSK #9 Posted 18 September 2019 - 11:21 AM

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  • [_DOGS] _DOGS
  • Member since:
    10-19-2012

true, anyway I fixed this problem, there was some issue I guess with antivirus, I really don't understand what since I allowed everything that I could for WOT exe's, but once I turned everything off, firewall, malwarefence, filefence etc. it finally after integration test and subsequently repair with some file that WG sent me has been fixed, thanks for your time and efford

 



_SpartanWarrior_ #10 Posted 18 September 2019 - 12:25 PM

    Warrant Officer

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    01-09-2013

Ok right now im kind of laughing...

1.Yeah, player support knows to be very crappy.

2. If you ask for help, and you do not know some stuff;please don't focus on that update issue; do not tell those who help you what to do. Atleast my opinion.






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