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Account recovery


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95zeka #1 Posted 08 October 2019 - 11:38 PM

    Private

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    05-26-2013

Hello everyone,

 

my clan mate can't recover his account.. He sent a ticket but WG wants some additional details that he can't provide..

 

All this started when he uninstalled the game and downloaded the NA version instead of EU.. He tried to log in and that didn't work ( because of the wrong version) and he requested a password reset a few times (he can't access email, and he also doesn't have the phone number that he stated during the account creation).. After we determined the he had a wrong version, he reinstalled the game with the EU client, but still couldn't log in.. Long story short : he created account long time ago, after that he changed 2 countries ( lived in Bosnia, moved to Serbia and then to Finland, where he is now ), got married and got divorced ...

WG asks for bank records ( because he bought 2 premium tanks ), but the card owner is his ex-wife, and she doesn't want to give him the number...

So my final question is : Is there a way for him to recover his account considering this circumstances.. And is there a way that I (and other clan members, 15+ of us played over 6 months together ;) who know him can help and confirm that account is his...

Thank you all in advance :)



_SpartanWarrior_ #2 Posted 09 October 2019 - 02:53 PM

    Staff Sergeant

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    01-09-2013

This is very sneaky...not having ANY information to prove ownership..

my answer is a big no



Nishi_Kinuyo #3 Posted 09 October 2019 - 03:16 PM

    Lieutenant General

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    05-28-2011

If support is unable to help, how could we?



Homer_J #4 Posted 09 October 2019 - 04:17 PM

    Field Marshal

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  • Member since:
    09-03-2010

If he can't prove it's his account then he can't prove it's his account.

 

There's loads of fraudsters who would love WG to relax their rules.



OIias_of_Sunhillow #5 Posted 09 October 2019 - 04:22 PM

    Lieutenant Сolonel

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    07-20-2011

View Post95zeka, on 08 October 2019 - 10:38 PM, said:

but the card owner is his ex-wife, and she doesn't want to give him the number...


 

 

 

Yeah, that's women for you...



Pansenmann #6 Posted 09 October 2019 - 04:45 PM

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    08-17-2012

View Post95zeka, on 08 October 2019 - 11:38 PM, said:

 

All this started when he uninstalled the game and downloaded the NA version instead of EU..

 

He tried to log in and that didn't work ( because of the wrong version) and he requested a password reset a few times (he can't access email, and he also doesn't have the phone number that he stated during the account creation)..

 

How come he doesnt have access to the email?

If its not accessible anymore or deleted than

and the associated phone number not active --> no way


WG asks for bank records ( because he bought 2 premium tanks ), but the card owner is his ex-wife, and she doesn't want to give him the number...
 

so technically it's not his account :P

 



_SpartanWarrior_ #7 Posted 09 October 2019 - 05:10 PM

    Staff Sergeant

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    01-09-2013
stop trying to hack/steal or do something with someone's account..




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