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Server down? (Server issues thread)


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trejnex #161 Posted 02 December 2019 - 09:00 PM

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Lost cca. 30k free exp and 1,5M credits, very nice.

MrEdweird #162 Posted 02 December 2019 - 09:03 PM

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View PostPaddyOricK, on 02 December 2019 - 07:51 PM, said:

Yesterday I had roughly 3.8 Million Credits on my account before the servers went down, today after the crash it is just 1.2 Million Credits. Where did my credits go? The credits were withdrawn without any in-game-good in return. I request a refund of the lost credits as I did not buy any in-game-goods or tanks.

 

View Posttrejnex, on 02 December 2019 - 08:00 PM, said:

Lost cca. 30k free exp and 1,5M credits, very nice.

 

Your stuff should come back. If it doesn't, contact Player Support, they should be able to help you out.



FadedSteel #163 Posted 02 December 2019 - 09:06 PM

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I lost my Grille 15 that I just bought for 4 mil credits and 40k free xp, now it`s like I never had the Grille but the credits and xp I spent on it are gone too.

RaxipIx #164 Posted 02 December 2019 - 09:08 PM

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Just lost around 20 k exp on my e 50. I had a win, got the xp with booster, used the x3 premium account thingy. Bought the top gun, mounted it, bought ammo for it. After i managed to relog, i have the small gun and missing my big win XP before the crash.

 

 

TY WG ! Professional stuff! I even got the replay because i save them all , will support fix this for me?

 



wsatnutter #165 Posted 02 December 2019 - 09:09 PM

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View PostFadedSteel, on 02 December 2019 - 08:06 PM, said:

I lost my Grille 15 that I just bought for 4 mil credits and 40k free xp, now it`s like I never had the Grille but the credits and xp I spent on it are gone too.

support will be your friend

20:10 Added after 0 minute

View PostRaxipIx, on 02 December 2019 - 08:08 PM, said:

Just lost around 20 k exp on my e 50. I had a win, got the xp with booster, used the x3 premium account thingy. Bought the top gun, mounted it, bought ammo for it. After i managed to relog, i have the small gun and missing my big win XP before the crash.

 

 

TY WG ! Professional stuff! I even got the replay because i save them all , will support fix this for me?

 

if you send in a polite ticket I imagine they will



Bordhaw #166 Posted 02 December 2019 - 09:12 PM

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View PostRaxipIx, on 02 December 2019 - 07:31 PM, said:

Yes but for how long, and is this issue fixed?  The upcoming days when vacations start in school and so on,  the servers will be more populated, and if they can't handle the  loud at 160k players, what will happen when 200k+ will hit like every year?

 

 

Yeah come back in a few weeks when it's fixed.

 



parim1331 #167 Posted 02 December 2019 - 09:33 PM

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Evening Tankers,

 

We're aware of the issue for some time already, and we're currently working hard to resolve it.

We apologize for the inconvenience.

 

More information will be posted as soon as we will receive solid infos.



OrtegaSLO #168 Posted 02 December 2019 - 10:16 PM

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View PostMrEdweird, on 02 December 2019 - 08:49 PM, said:

Hello, folks.

 

Just to let you know that I've merged a couple of these topics so we can keep the discussion nice and tidy.

Please be aware that WG is doing everything they can to sort this out so please bear with them!

These issues happen from time to time but please understand that things are not as simple as they may seem.

Thank you for your understanding and good luck on the battlefield.

 

;)

 

Kind regards,

Ed

If everyone was doing everything he could this wouldn't happen. And for 2 times in a row ?

 



MrEdweird #169 Posted 02 December 2019 - 10:44 PM

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View PostOrtegaSLO, on 02 December 2019 - 09:16 PM, said:

If everyone was doing everything he could this wouldn't happen. And for 2 times in a row ?

 


Like I said, it's not that simple. It happens very rarely.



blindhai #170 Posted 02 December 2019 - 11:11 PM

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Before the crash some of my "good" boosters were running. Will i get this back too (automatically) or do i have to molest the support?



EinherjerNiddhogg #171 Posted 03 December 2019 - 12:07 AM

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And again the EU servers are down

eekeeboo #172 Posted 03 December 2019 - 12:54 AM

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View PostEinherjerNiddhogg, on 02 December 2019 - 11:07 PM, said:

And again the EU servers are down

Can you please clarify if that is right now or from previously? I am aware other games are experiencing server stability issues also right now. 



Bugzy_1989 #173 Posted 03 December 2019 - 09:45 AM

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View Posteekeeboo, on 03 December 2019 - 12:54 AM, said:

Can you please clarify if that is right now or from previously? I am aware other games are experiencing server stability issues also right now. 

Hi Eekeeboo, 

 

I respect you guys for all the work you do. Sometimes "server down" is just happen and is very frustrated for some players, cause you have maybe the "battle of your life" in that precise moment etc, but this is happen in every online game, the "server down" things. I appreciate when we play "advance" and "server down" happen, we receive few more rocks for the fort. 



_PAIN_KILLER_ #174 Posted 03 December 2019 - 10:11 AM

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View PostMrEdweird, on 02 December 2019 - 08:27 PM, said:

The server is back up.

 

sorry, I wasn't waiting, caught in the twlight zone, between 2 servers that didn't want me in and a game management that grossly disrespects the player base,

after 2 days of disconnects, as like none in wg expected a sudden rush of players, because wot a new game, 2 months old...

 

WARTHUNDER servers were up and running (and I used times ago to have my status on messesnger like "I'm on wot eu1 server", now... I don't)

 

tank y'all



pecopad #175 Posted 03 December 2019 - 11:30 AM

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View PostMrEdweird, on 02 December 2019 - 10:44 PM, said:


Like I said, it's not that simple. It happens very rarely.


What happens very rarely?

 

Server problems in WoT have been here for quite a while,its nothing new.

 

By the way, still waiting for an apology from posters like Homer and others that were always hinting that it was us that were making stuff up...

 

I know its not going to happen, but it would be nice.


Edited by pecopad, 03 December 2019 - 11:33 AM.


OrtegaSLO #176 Posted 03 December 2019 - 11:51 AM

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View PostMrEdweird, on 02 December 2019 - 10:44 PM, said:


Like I said, it's not that simple. It happens very rarely.

I was system admin for over 100 companies. Tell that to someone else.



Kalonianhydra #177 Posted 03 December 2019 - 11:56 AM

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Yeah, servers where down yesterday. Where is the compensation for lost playtime and lost progress?
Not everyone can play 24/7, so time when you can play is valuable to us. Nice if the servers are up then. 

____Green____ #178 Posted 03 December 2019 - 12:35 PM

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Who cares about compensation?

It would be much more valuable to list possible server problems in the game launcher. Just for information!

A lot of people are preparing for first prime time advances. After a server crash it is not possible to change the server to EU1 due to overload and when EU2 is restarted and available until second clan advances is only 20-30 minutes left. In general, the downtime for clans is more than hour or form 20:50 - 22.00.

 

Is it possible that today on first prime time will happen the same as last two days?



pecopad #179 Posted 03 December 2019 - 01:01 PM

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View PostKalonianhydra, on 03 December 2019 - 11:56 AM, said:

Yeah, servers where down yesterday. Where is the compensation for lost playtime and lost progress?
Not everyone can play 24/7, so time when you can play is valuable to us. Nice if the servers are up then. 

 

Agree, since paying customers have no advantage over f2p accessing the game, the least they can do is compensate us for the problems.



Sael_ #180 Posted 03 December 2019 - 02:01 PM

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View Postpecopad, on 03 December 2019 - 10:30 AM, said:

 

By the way, still waiting for an apology from posters like Homer and others that were always hinting that it was us that were making stuff up...

 

I know its not going to happen, but it would be nice.

 

It's normal for some confusion to be generated by server problems, people are affected differently in different moments by lag etc. Don't take it too personal. :)

 

View PostKalonianhydra, on 03 December 2019 - 10:56 AM, said:

Yeah, servers where down yesterday. Where is the compensation for lost playtime and lost progress?
Not everyone can play 24/7, so time when you can play is valuable to us. Nice if the servers are up then.

View Postpecopad, on 03 December 2019 - 12:01 PM, said:

 

Agree, since paying customers have no advantage over f2p accessing the game, the least they can do is compensate us for the problems.

 

The server crash was very unfortunate and we are sorry to hear you were troubled. However we are investigating and working to fix all the causes for the technical issues and, while there most likely won't be compensations, we will make sure to gather all the necessary information to correct any failed expense of game currency from everyone affected.

 






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