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Promised unban problem

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Pake_Bake #1 Posted 27 February 2020 - 11:27 PM

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Sorry for the bad englisch.

I sent ticket to support about my ban. They replied that they would delete the ban. I tried to login, but i'm still banned.

Has anyone had similar problems? I have evidence for everything..

Support person: *edited*

 

Here is evidence: *edited*

 Please help me to resolve my problem..


 


Edited by Immensive, 28 February 2020 - 05:41 AM.
Edited for sharing information of a private conversation


unhappy__bunny #2 Posted 27 February 2020 - 11:33 PM

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1. Have you removed all mods? 

2. These things usually take a day or two so be patient. 



Pake_Bake #3 Posted 27 February 2020 - 11:36 PM

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View Postunhappy_bunny, on 27 February 2020 - 11:33 PM, said:

1. Have you removed all mods? 

2. These things usually take a day or two so be patient. 

I sent pictures of my install directories to supporters and he saw it...

Here: https://imgur.com/a/BEAJoUf



unhappy__bunny #4 Posted 27 February 2020 - 11:40 PM

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That shows your D: drive is empty. The important thing is your resmods folder. 

 

Rename it to oldresmods and then you should be able to install new mods from the WG mods portal.


Edited by unhappy_bunny, 27 February 2020 - 11:41 PM.


Pake_Bake #5 Posted 27 February 2020 - 11:47 PM

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View Postunhappy_bunny, on 27 February 2020 - 11:40 PM, said:

That shows your D: drive is empty. The important thing is your resmods folder. 

 

Rename it to oldresmods and then you should be able to install new mods from the WG mods portal.

Not a problem in install mods. I have problem in promised unban.

Supporter *edited* in first message promised unban to me, but i'm still banned.

I contacted support again but every time supporter *edited* replies with auto answer on my ticket with the same message... Picture: *edited*   I know, it's auto message answer..


Edited by Immensive, 28 February 2020 - 05:43 AM.
Edited for sharing information of a private conversation


NekoPuffer_PPP #6 Posted 28 February 2020 - 12:09 AM

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View PostPake_Bake, on 27 February 2020 - 11:47 PM, said:

Not a problem in install mods. I have problem in promised unban.

 

So were you actually using any mods or no?...

 

Go into res_mods>[current patch] and delete everything there.



Pake_Bake #7 Posted 28 February 2020 - 12:10 AM

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View PostNekoPuffer_PPP, on 28 February 2020 - 12:09 AM, said:

 

So were you actually using any mods or no?...

 

Go into res_mods>[current patch] and delete everything there.

I don't use mods.

 

Look my pictures: https://imgur.com/a/BEAJoUf  . Empty folders...



4ztec #8 Posted 28 February 2020 - 12:19 AM

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I guess the support guy made a mistake. Why should bans get removed by support? Makes no sense to me.
23:21 Added after 1 minute

View PostPake_Bake, on 27 February 2020 - 11:10 PM, said:

I don't use mods.

 

Look my pictures: https://imgur.com/a/BEAJoUf  . Empty folders...

 

LOL, nice try 



NekoPuffer_PPP #9 Posted 28 February 2020 - 12:21 AM

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View PostPake_Bake, on 28 February 2020 - 12:10 AM, said:

I don't use mods.

 

Look my pictures: https://imgur.com/a/BEAJoUf  . Empty folders...

 

Ok...have you ever used one in the past? Their system might have taken some time to apply the ban.

 

If you've really never used mods, but got banned for illegal mods...then that's really very strange.



AngelofAwe #10 Posted 28 February 2020 - 01:23 AM

    Lieutenant Сolonel

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No, I've never had any similar problems.
Neither would you if you stopped using illegal mods.

I hope support is joking about removing a ban because of your request, doing so makes no sense whatsoever. 

nikolaink123 #11 Posted 28 February 2020 - 01:40 AM

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Shouldn't this have been closed already?

 

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Immensive #12 Posted 28 February 2020 - 05:50 AM

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Conversations whit the CS Department shouldn´t be set public. Keep them private. No one would enjoy it to see their names and words go widespread.

Topic closed.

 

-Immensive







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