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Compensation in Frontline


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Community #1 Posted 13 March 2020 - 02:01 PM

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Players who experienced issues on the Frontline will receive a compensation.

The full text of the news item

BravelyRanAway #2 Posted 13 March 2020 - 02:07 PM

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:)

Danamic #3 Posted 13 March 2020 - 02:07 PM

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Thanks

p6kk #4 Posted 13 March 2020 - 02:08 PM

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I had frontline accelerators for the money I bought last year, they are taken away???

baratoz1701 #5 Posted 13 March 2020 - 02:09 PM

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View Postp6kk, on 13 March 2020 - 01:08 PM, said:

I had frontline accelerators for the money I bought last year, they are taken away???

you should have been compensated in gold if you had any left



SharpBlue #6 Posted 13 March 2020 - 02:10 PM

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Nice, TY.

 

 

 

 



parim1331 #7 Posted 13 March 2020 - 02:12 PM

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View Postp6kk, on 13 March 2020 - 02:08 PM, said:

I had frontline accelerators for the money I bought last year, they are taken away???

 

The ones that were bought with gold, were compensated with gold.

The ones that you might've gotten from the missions, were just removed if left unused.

 

 

 



BravelyRanAway #8 Posted 13 March 2020 - 02:15 PM

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View Postp6kk, on 13 March 2020 - 01:08 PM, said:

I had frontline accelerators for the money I bought last year, they are taken away???

What will happen to Reserves when the Season's over?

 

All unused Reserves will be saved for the following Episodes. If you still have Personal Reserves at the end of the entire 2019 Season, we’ll compensate you the full cost of those purchased for Gold. For example, if you have 10 Reserves left, and 5 of them were purchased for Gold, we will refund the full cost of 5 Reserves at the end of the Season. All unused free Reserves will disappear.

 

Note: If you have both purchased and free Reserves in your vault, and you used both of them during the Season, then we consider you spent the free ones first. For example, if you five (5) purchased and five (5) free Reserves, and you spent five (5) of them, then we will assume you only used the free ones. Therefore, we'll refund the full cost of five (5) Reserves.



Kolagnarr #9 Posted 13 March 2020 - 02:23 PM

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Will I still get the extra token if I made it to lvl 15 in frontlines anyways this week?

vuque #10 Posted 13 March 2020 - 02:23 PM

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View PostKolagnarr, on 13 March 2020 - 02:23 PM, said:

Will I still get the extra token if I made it to lvl 15 in frontlines anyways this week?

 

Yes, you will! :)

 

Block Quote

 The additional token will allow saving efforts and time for getting reward tanks for both the ones who have not earned enough Frontline Experience for a token and the ones who reached Tier 15 at the first stage despite the incorrect progression.

 

 



_UnnecessaryAmmoRack_ #11 Posted 13 March 2020 - 02:34 PM

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More bonds and hopefully gold for exchanging unused tokens at the end :)

vixu #12 Posted 13 March 2020 - 02:35 PM

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cool. ty

p6kk #13 Posted 13 March 2020 - 02:37 PM

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View Postbaratoz1701, on 13 March 2020 - 02:09 PM, said:

you should have been compensated in gold if you had any left

I have not received any gold and I paid euros for them. 

okay, I've got a tank for myself that I've never bought or won - super hellcat


Edited by p6kk, 13 March 2020 - 02:38 PM.


Starforge #14 Posted 13 March 2020 - 02:37 PM

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Ah nice, an extra token to trade for bonds, because i am planning to acquire all 24 anyway :)

parim1331 #15 Posted 13 March 2020 - 02:38 PM

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View Post_UnnecessaryAmmoRack_, on 13 March 2020 - 02:34 PM, said:

More bonds and hopefully gold for exchanging unused tokens at the end :)

 

Should this be the case, we will release information about it in the latter seasons.

 

View Postp6kk, on 13 March 2020 - 02:37 PM, said:

I have not received any gold

 

Then I reckon your boosters were the ones that you have gotten from missions.



Grimgorrr #16 Posted 13 March 2020 - 02:38 PM

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Thanks! This is a really appreciated compensation, which for me puts this affair to a good end.

 

But please, I implore you, do get your act together for the next one!



p6kk #17 Posted 13 March 2020 - 02:39 PM

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View Postparim1331, on 13 March 2020 - 02:38 PM, said:

 

Should this be the case, we will release information about it in the latter seasons.

 

 

Then I reckon your boosters were the ones that you have gotten from missions.

i bought them for euro, i can take you bank statement



BravelyRanAway #18 Posted 13 March 2020 - 02:40 PM

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View Postp6kk, on 13 March 2020 - 01:37 PM, said:

I have not received any gold and I paid euros for them. 

okay, I've got a tank for myself that I've never bought or won - super hellcat

Most likely you just didn't notice getting it at the time when the event was over.

You can contact support and they'll be able to tell you exactly when and how much you got back.



MeetriX #19 Posted 13 March 2020 - 02:41 PM

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I have issues with FL, that's why I don't play it and what do I get?

Nothing.



parim1331 #20 Posted 13 March 2020 - 02:42 PM

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View PostGrimgorrr, on 13 March 2020 - 02:38 PM, said:

Thanks! This is a really appreciated compensation, which for me puts this affair to a good end.

 

But please, I implore you, do get your act together for the next one!

 

Unfortunate situation. But as we all know, there're only so many things that can get checked in a test environment, so things somewhat pass through, some are easier to fix, some not.

 

13:43 Added after 0 minute

View Postp6kk, on 13 March 2020 - 02:39 PM, said:

i bought them for euro, i can take you bank statement

 

If that was the case, then the correct amount of gold was credited to you at the end of the last season of FL in 2019.






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