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omnibet #1 Posted 18 March 2020 - 03:23 PM

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So as title says, player support sucks a lot.

They are giving only copy / paste answers and not human interaction at all.

Every time they have the same answers.

Sometimes It also looks  that a bot is programmed to answer to specific topics for example today I sent a ticket regarding matchmaking as main concern but different complains inside, including lots of bots and other things. And how did they answered to my ticket? By copy pasting a text about how match making is done but no response to my real concerns.

Instead of doing something with bots they are making updates only to get more money from us. WG like bots, they are spawning their own bots into the game, it's a well known fact.

Me personally I'm not spending one more cent on this bot game. I can play with AI on other better games than this one. Good luck to all.



CmdRatScabies #2 Posted 18 March 2020 - 03:24 PM

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Why would you send a ticket in about Matchmaking?  I feel sympathy for customer support sometimes.

LethalWalou #3 Posted 18 March 2020 - 03:28 PM

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I never really understand why people demand personalised answers from customer supports. If the template gets the job done, there really is no need for a personalised message for every person. Whenever I have needed a personalised answer to an actual proper question, I've gotten it. But if I were to ask some nonsense and just generally complain at them, I would expect to get a template answer.

 

Can you also stop bothering CS with nonsense, it's not helping anyone.



Balc0ra #4 Posted 18 March 2020 - 03:33 PM

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View Postomnibet, on 18 March 2020 - 03:23 PM, said:

for example today I sent a ticket regarding matchmaking as main concern but different complains inside, including lots of bots and other things.

 

You should know that most of their support staff are not at work now for obvious reasons. It's one of the WG branches that are affected by the current situation, and they are now working with minimal staff with most of their offices closed. But their incoming tickets have not gone down. So to keep the flow going, it's to be expected that most cases will be a copy/paste thing going forward. As in stuff the current staff can't do anything with anyway, like a MM whine, vs someone have an actual issue they can sort out there and then.

 

 



divsmo #5 Posted 18 March 2020 - 03:37 PM

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You can tell a lot of people are bored not being at work or school at the moment by the amount of top quality threads like this we are seeing the last few days.

omnibet #6 Posted 18 March 2020 - 03:44 PM

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Block Quote

 You should know that most of their support staff are not at work now for obvious reasons

 

Sending tickets before Coronavirus, they only copy paste answers and nothing more. Looks like a bot answering the same answer for different topics.

 

Block Quote

 Why would you send a ticket in about Matchmaking?

 

To see if they are really responding to my problems other than match making .... Indeed, they responded with a predefined text about about match making :)

 

Block Quote

 Can you also stop bothering CS with nonsense, it's not helping anyone.

 

That's why is called Player Support right ?



Balc0ra #7 Posted 18 March 2020 - 03:48 PM

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View Postomnibet, on 18 March 2020 - 03:44 PM, said:

To see if they are really responding to my problems other than match making .... Indeed, they responded with a predefined text about about match making :)

 

Again, they are understaffed for obvious reasons as most of their offices have closed down according to new local rules. But when the number of tickets are the same, they won't waste time on a MM whine they can't fix for someone that struggles to keep a 43% WR on the two strongest tier X meds after 600 battles. Or is that due to bots too?


Edited by Balc0ra, 18 March 2020 - 03:49 PM.


omnibet #8 Posted 18 March 2020 - 04:15 PM

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View PostBalc0ra, on 18 March 2020 - 03:48 PM, said:

 

 

Again, they are understaffed for obvious reasons as most of their offices have closed down according to new local rules. But when the number of tickets are the same, they won't waste time on a MM whine they can't fix for someone that struggles to keep a 43% WR on the two strongest tier X meds after 600 battles. Or is that due to bots too?

 

It's not about my stats or about your stats but this is a typical response from a  ..... (insert the bad word here). If you can answer to my topic in a polite way and if not then go ... (insert the bad words here).  Or maybe that's why you're here on this forum ? To make yourself proud of your achievements and bash other players?



Private_Miros #9 Posted 18 March 2020 - 04:22 PM

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View Postomnibet, on 18 March 2020 - 03:15 PM, said:

 

It's not about my stats or about your stats but this is a typical response from a  ..... (insert the bad word here). If you can answer to my topic in a polite way and if not then go ... (insert the bad words here).  Or maybe that's why you're here on this forum ? To make yourself proud of your achievements and bash other players?

 

So it's about matchmaking unrelated to games where you are in?

 

Stop bugging support so they actually have resources to help people with issues that aren't blaming other people for their own bad play.


Edited by Private_Miros, 18 March 2020 - 04:23 PM.


LethalWalou #10 Posted 18 March 2020 - 04:29 PM

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View Postomnibet, on 18 March 2020 - 03:15 PM, said:

 

It's not about my stats or about your stats but this is a typical response from a  ..... (insert the bad word here). If you can answer to my topic in a polite way and if not then go ... (insert the bad words here).  Or maybe that's why you're here on this forum ? To make yourself proud of your achievements and bash other players?

 

Can you post your part of the ticket for us, just curious? It won't break any rules as it's just your part of the conversation. Or you can also add the answer to it but make sure you remove the CS persons name from it.



omnibet #11 Posted 18 March 2020 - 04:29 PM

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View PostPrivate_Miros, on 18 March 2020 - 04:22 PM, said:

 

So it's about matchmaking unrelated to games where you are in?

 

It's about Player Customer Support who are responding me about match making when I'm asking them about oranges and apples.

 



MorgenGratisBier #12 Posted 18 March 2020 - 04:32 PM

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View Postomnibet, on 18 March 2020 - 03:23 PM, said:

So as title says, player support sucks a lot.

They are giving only copy / paste answers and not human interaction at all.

Every time they have the same answers.

Sometimes It also looks  that a bot is programmed to answer to specific topics for example today I sent a ticket regarding matchmaking as main concern but different complains inside, including lots of bots and other things. And how did they answered to my ticket? By copy pasting a text about how match making is done but no response to my real concerns.

Instead of doing something with bots they are making updates only to get more money from us. WG like bots, they are spawning their own bots into the game, it's a well known fact.

Me personally I'm not spending one more cent on this bot game. I can play with AI on other better games than this one. Good luck to all.


Dear Omnibet,

 

You are totally right !!!!! Bot answers all the time. And when you got a normal replay THEY JUST CAN'T HELP YOU OR THEY JUST DON'T WANT !!!!!

Be aware that wot cannot keep their promisses about in game goods.



omnibet #13 Posted 18 March 2020 - 04:35 PM

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View PostLethalWalou, on 18 March 2020 - 04:29 PM, said:

 

Can you post your part of the ticket for us, just curious? It won't break any rules as it's just your part of the conversation. Or you can also add the answer to it but make sure you remove the CS persons name from it.

 

It doesn't matter what's my message, they are responding with the same text based on the topic. But anyway, here is the print-screen. The ticket was posted in Match Making to see if they're responding to my ticket or the copy paste answer about match-making.


Edited by Homer_J, 18 March 2020 - 05:32 PM.
Private conversation removed


Private_Miros #14 Posted 18 March 2020 - 04:37 PM

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What else do they need to respond to a stupid rant like that?

 

0r sh0uld I write like this t00?


Edited by Private_Miros, 18 March 2020 - 04:37 PM.


TomatoShooter #15 Posted 18 March 2020 - 04:40 PM

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b0t complaining about other b0ts playing..seems legit.

 

just kidding m8, we all have games with afk/b0t players in our team (or the enemy team). Just ignore them and do your best everygame.


Edited by TomatoShooter, 18 March 2020 - 04:46 PM.


omnibet #16 Posted 18 March 2020 - 04:43 PM

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View PostBalc0ra, on 18 March 2020 - 03:48 PM, said:

 

 

Again, they are understaffed for obvious reasons as most of their offices have closed down according to new local rules.

Good one, making me laugh. They/re staff (in they aren't bots) can work from home, everyone have an internet connection, right ? So please stop with this nonsense talk about the new rules because of Covid19.

15:45 Added after 1 minute

View PostPrivate_Miros, on 18 March 2020 - 04:37 PM, said:

What else do they need to respond to a stupid rant like that?

 

0r sh0uld I write like this t00?


Ok then , you're coming with personal attacks I can do it too. I won't respond to you why I've put 0 instead of o because you're to stupid to understand.



LethalWalou #17 Posted 18 March 2020 - 04:45 PM

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View Postomnibet, on 18 March 2020 - 03:35 PM, said:

It doesn't matter what's my message, they are responding with the same text based on the topic. But anyway, here is the print-screen. The ticket was posted in Match Making to see if they're responding to my ticket or the copy paste answer about match-making.

 

Can you please stop sending them these tickets...? You are just another one of those who sees bots in every match when in reality it's just normal players who either are generally just bad at the game or don't do what you would want them to do.



omnibet #18 Posted 18 March 2020 - 04:46 PM

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View PostTomatoShooter, on 18 March 2020 - 04:40 PM, said:

b0t complaining about other b0ts playing..seems legit.


So many "pro" players who are giving advice here. Rerad the title of the topic and then talk Mister Pro player.



TomatoShooter #19 Posted 18 March 2020 - 04:47 PM

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View Postomnibet, on 18 March 2020 - 04:46 PM, said:


So many "pro" players who are giving advice here. Rerad the title of the topic and then talk Mister Pro player.

Sorry, was interrupted while editing my post. Read it again.



CmdRatScabies #20 Posted 18 March 2020 - 04:48 PM

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If I was WG my canned response would be "Sod off and stop bothering us with your nonsense".  




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