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Player support/ Communication with players/ Server down


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zsplintersz #1 Posted 04 May 2020 - 06:18 AM

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There we go again. Both EU servers out of nowhere went offline due to maintenance.

There go my boosters....

 

Isnt it possible to give the maintenance schedule when we start the game??? We get all the time popup messages which tank we can buy etc., but WG cant inform us ingame that soon maintenance will start?

 

Isnt it possible to do the maintenance one server at a time so we can keep playing? Especially at this early time when there are not so many people playing, one server should do the trick.



_Hakkapeliitta_ #2 Posted 04 May 2020 - 06:24 AM

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i know allready yesterday that today is maitenance....  read news....

Edited by _Hakkapeliitta_, 04 May 2020 - 06:24 AM.


zsplintersz #3 Posted 04 May 2020 - 06:42 AM

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View Post_Hakkapeliitta_, on 04 May 2020 - 06:24 AM, said:

i know allready yesterday that today is maitenance....  read news....

So you are telling us that before we play this game we have to read news? Where did you read it? Dont you think it would be a lot more userfriendly when WG would popup this message when you start the game? We get popups which tank you can buy. Why dont you think its a good idea when you get a popup for maintenance?

 

I really dont understand how you can react like that!



pkostas #4 Posted 04 May 2020 - 06:45 AM

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So, the srvers are down , guys ? Until when ?

Edited by pkostas, 04 May 2020 - 06:45 AM.


wsatnutter #5 Posted 04 May 2020 - 06:45 AM

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OP why don't you read the Portal or are you just plain lazy its been announced for the last 48hours

what is it with people wanting to be spoon-fed



refuz #6 Posted 04 May 2020 - 06:46 AM

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Hi,

https://worldoftanks.eu/en/news/general-news/server-maintenance-04may2020/

 

HF doing something else :)



Maroko_1337 #7 Posted 04 May 2020 - 06:50 AM

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OP is right , we should have a communication in-game just like they try to sell us tanks.  

 



__Eric__ #8 Posted 04 May 2020 - 06:53 AM

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:popcorn: was already waiting for a thread like this

wsatnutter #9 Posted 04 May 2020 - 06:55 AM

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View PostMaroko_1337, on 04 May 2020 - 05:50 AM, said:

OP is right , we should have a communication in-game just like they try to sell us tanks. 

 

READ my post it was announced its the lazy players who always get caught out next time try reading the news



zsplintersz #10 Posted 04 May 2020 - 06:57 AM

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View Postwsatnutter, on 04 May 2020 - 06:45 AM, said:

OP why don't you read the Portal or are you just plain lazy its been announced for the last 48hours

what is it with people wanting to be spoon-fed

Yes i am lazy. When i want to play a game i dont want to read things first/ searching for info.

When WG decide to pay me money for playing and reading their news it may change for me.

 

What dont you understand about userfriendly? Why do you think that its ok to bother players with tank sell popups, but not giving ingame costumer service about maintenance soon? Will i get my boosters back?



wsatnutter #11 Posted 04 May 2020 - 07:09 AM

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View Postzsplintersz, on 04 May 2020 - 05:57 AM, said:

Yes i am lazy. When i want to play a game i dont want to read things first/ searching for info.

When WG decide to pay me money for playing and reading their news it may change for me.

 

What dont you understand about userfriendly? Why do you think that its ok to bother players with tank sell popups, but not giving ingame costumer service about maintenance soon? Will i get my boosters back?

No you will not get your boosters back lol 



Maroko_1337 #12 Posted 04 May 2020 - 07:22 AM

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View Postwsatnutter, on 04 May 2020 - 06:55 AM, said:

READ my post it was announced its the lazy players who always get caught out next time try reading the news

 

And ? OP is still right , it should be posted aswell ingame. Not every player is heading to the portal news. 

When they sell tanks, they post it everywhere including in-game popup. 

 

Just like in the announcement in this board, WG created a thread for the 24th April for server maintenance but not for today at least with a clear title to say : 4th may server maintenance. 

 

http://forum.worldoftanks.eu/index.php?/topic/741423-server-maintenance-on-24-april-2020/



staircase #13 Posted 04 May 2020 - 07:22 AM

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You would think with all the stats WOT has they would pick a quite time to do the server maintenance like 04:00 UK time not 06:00 when people are logging on to get a few games in before work.

Also as said by others an in game messages saying WOT will be off line at what ever time for 1 hour, 2 hours,

Please just keep us informed.

Half the battle is to communicate to your customers, we will then understand and appreciate what is happening, not just left in the dark.

 

staircase

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NUKLEAR_SLUG #14 Posted 04 May 2020 - 07:24 AM

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View Postzsplintersz, on 04 May 2020 - 06:57 AM, said:

Yes i am lazy. When i want to play a game i dont want to read things first/ searching for info.

When WG decide to pay me money for playing and reading their news it may change for me.

 

OP posts a forum thread to whine about WG not communicating info whilst stating he wouldn't have seen it anyway because reading is too hard.

 

I know it's only Monday but I'm calling this for 'Dumbest Thread of the Week'.



zsplintersz #15 Posted 04 May 2020 - 07:38 AM

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View PostNUKLEAR_SLUG, on 04 May 2020 - 07:24 AM, said:

 

OP posts a forum thread to whine about WG not communicating info whilst stating he wouldn't have seen it anyway because reading is too hard.

 

I know it's only Monday but I'm calling this for 'Dumbest Thread of the Week'.

You fail to react at several points i mentioned.

 

Do you get paid by WG for trolling the forum when someone has critisicm? Playing [edited]again hmmm? Not the first time you give a shite post.

 

There are several things which could improve the game like communication and server use. One of the biggest threads is going on about that. Still some very easy and long mentioned improvement ideas are not implemented. Mayby WG should invest a little time and money in improving this game instead of only selling tanks/ marketing.


Edited by zsplintersz, 04 May 2020 - 07:43 AM.


DirionScrab #16 Posted 04 May 2020 - 08:14 AM

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not only was it on the news portal it was therefore by default on game center so as long as you are logging in through game centre the title thread there should have been a clue was possibly in combat intelligence too

 



TheDrownedApe #17 Posted 04 May 2020 - 08:18 AM

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yup there is enough advertising spam in-game. they should add a note in the garage about downtime

jabster #18 Posted 04 May 2020 - 08:43 AM

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View Postwsatnutter, on 04 May 2020 - 05:55 AM, said:

READ my post it was announced its the lazy players who always get caught out next time try reading the news

 

I can’t say I really agree, WG already have mechanisms to push information to players when they play the game. Why not use that for announcements about downtime?



_FloppyBiscuit_ #19 Posted 04 May 2020 - 08:46 AM

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View Postzsplintersz, on 04 May 2020 - 06:42 AM, said:

So you are telling us that before we play this game we have to read news? Where did you read it? Dont you think it would be a lot more userfriendly when WG would popup this message when you start the game? We get popups which tank you can buy. Why dont you think its a good idea when you get a popup for maintenance?

 

I really dont understand how you can react like that!

so it's WG fault you can't simply take 30 seconds out your day to look to look up the news like most people do everyday.



CheSudaka #20 Posted 04 May 2020 - 08:48 AM

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It states clearly that the maintenance is till 10.45 CEST!!! What more information can they give??? It seems reading became a rare ability lately!!!!




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