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No connection with game server !

error 31 no connection game

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DMC87 #1 Posted 11 October 2020 - 08:59 PM

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Hi guys, I have problems installing the game, please help me with my problem.

i try all steps from : Player Support / Technical / Troubleshooting & Reports / No connection with game servers.

Thanks for help !

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Edited by DMC87, 11 October 2020 - 09:01 PM.


Dramya #2 Posted 11 October 2020 - 11:38 PM

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You can actually make the connection, however the client cannot validate the security of the connection because the certificate it gets is not valid. This is not a connection issue, it is a security issue.

If this issue were to lay at WG side you can be sure this forum would be full of reports, this is probably on your side of the connection. There are multiple possibilities, perhaps you are behind a proxy (either work or vpn) or something as simple as your pc clock being out of sync.

I don’t know if the client actually has proxy support, but it might be worth to check. Clock can also easily be checked. Most other things require more info on your current network setup.

Homer_J #3 Posted 12 October 2020 - 06:39 AM

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View PostDMC87, on 11 October 2020 - 08:59 PM, said:

Hi guys, I have problems installing the game, please help me with my problem.

i try all steps from : Player Support / Technical / Troubleshooting & Reports / No connection with game servers.

Thanks for help !

 

Put the date right on your system.

 

We can clearly see it says 11-11-2020 - that's why the certificate can't be validated.


Edited by Homer_J, 12 October 2020 - 06:41 AM.


Dramya #4 Posted 12 October 2020 - 07:30 AM

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View PostHomer_J, on 12 October 2020 - 07:39 AM, said:

 

Put the date right on your system.

 

We can clearly see it says 11-11-2020 - that's why the certificate can't be validated.


... didn’t even see that :)



Bordhaw #5 Posted 12 October 2020 - 10:28 AM

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View PostDMC87, on 11 October 2020 - 07:59 PM, said:

Hi guys, I have problems installing the game, please help me with my problem.

i try all steps from : Player Support / Technical / Troubleshooting & Reports / No connection with game servers.

Thanks for help !




K9PT #6 Posted 12 October 2020 - 11:00 AM

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I have similiar problem, can play Warships and use the tool to repair, but not Tanks, give the error 4009

 

Solve my problem...delete the game!

 


Edited by K9PT, 12 October 2020 - 11:30 AM.


Homer_J #7 Posted 12 October 2020 - 06:53 PM

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View PostK9PT, on 12 October 2020 - 11:00 AM, said:

I have similiar problem, can play Warships and use the tool to repair, but not Tanks, give the error 4009

 

Solve my problem...delete the game!

 


So you have a completely different problem you can't solve.

 

Not very helpful.



DMC87 #8 Posted 15 October 2020 - 06:55 PM

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View PostHomer_J, on 12 October 2020 - 06:39 AM, said:

 

Put the date right on your system.

 

We can clearly see it says 11-11-2020 - that's why the certificate can't be validated.

thanks for help, i don't see if the date is right on my sistem.



Dramya #9 Posted 15 October 2020 - 10:02 PM

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View PostDMC87, on 15 October 2020 - 07:55 PM, said:

thanks for help, i don't see if the date is right on my sistem.


Bottom right, underneath your clock. It sais 11-11-2020 where it should have been (on the day you posted this) 11-10-2020. Your computer thinks it is November.



SandDanAdua #10 Posted 17 October 2020 - 01:27 PM

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I'm getting Unable to download updates. Please check your internet connect and try again.

Added exception to firewall.

Still not working.



L3gionaire #11 Posted 17 October 2020 - 01:56 PM

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View PostSandDanAdua, on 17 October 2020 - 02:27 PM, said:

I'm getting Unable to download updates. Please check your internet connect and try again.

Added exception to firewall.

Still not working.

 

Come back with a screenshot of the error you get.

 

 



xaniks #12 Posted 17 October 2020 - 02:01 PM

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Cant download updates either.

SandDanAdua #13 Posted 17 October 2020 - 02:07 PM

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View PostL3gionaire, on 17 October 2020 - 01:56 PM, said:

 

Come back with a screenshot of the error you get.

 

 

 

Error


Edited by SandDanAdua, 17 October 2020 - 02:08 PM.


xaniks #14 Posted 17 October 2020 - 02:12 PM

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Untitled.png

Edited by xaniks, 17 October 2020 - 02:14 PM.


L3gionaire #15 Posted 17 October 2020 - 02:16 PM

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View PostSandDanAdua, on 17 October 2020 - 03:07 PM, said:

 

Error

 

Try those suggestions and see if it works:

 

Antivirus: Take a look at your antivirus and try to disable, do this test. (remember to activate again if everything is complete)
Reinstall: reinstall Game Center and try downloading the game again.
VPN: try using a VPN in order to download the update.

 

Regards



SandDanAdua #16 Posted 17 October 2020 - 02:23 PM

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View PostL3gionaire, on 17 October 2020 - 02:16 PM, said:

 

Try those suggestions and see if it works:

 

Antivirus: Take a look at your antivirus and try to disable, do this test. (remember to activate again if everything is complete)
Reinstall: reinstall Game Center and try downloading the game again.
VPN: try using a VPN in order to download the update.

 

Regards

 

Already tried all of the above, nothing helped.



MeetriX #17 Posted 18 October 2020 - 11:10 AM

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View PostSandDanAdua, on 17 October 2020 - 04:23 PM, said:

 

Already tried all of the above, nothing helped.

Change DNS settings.

Put.

8.8.8.8

8.8.4.4

 



Dramya #18 Posted 18 October 2020 - 03:20 PM

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View PostSandDanAdua, on 17 October 2020 - 03:23 PM, said:

 

Already tried all of the above, nothing helped.


Uncheck the option to download via torrent.

 

Is it called “direct download” or “no uploading” or something? Can’t check it right now, it’s somewhere in the launcher settings.






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